Senior Customer Success Manager

PointClickCare

Senior Customer Success Manager managing partnerships for clients at PointClickCare. Responsible for optimizing usage and value of solutions offered to clients.

Posted 7/23/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$112,000 - CA$125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within the SaaS and healthcare sectors, focusing on relationship building, strategic guidance, and effective use of CRM tools to drive client outcomes and mitigate churn.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceHealthcare Account ManagementCRM Tool ProficiencyRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MethodologyChurn Mitigation StrategiesAccount ManagementBusiness AlignmentStrategic Guidance

Soft Skills

Cross Functional CollaborationTrusted AdvisorCustomer Relationship Management

Tools & Technologies

SalesforceGainsight

Industry Keywords

Enterprise CustomersCustomer HealthSave PlansCustomer Expectations

About the role

Key responsibilities & impact

Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.

Requirements

What you’ll need

Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
Proven track record of sustaining and growing relationships
Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

Benefits

Comp & perks

bonus
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