Senior Customer Success Manager

PointClickCare

Senior Customer Success Manager managing partnerships to optimize use of PointClickCare solutions. Responsible for building client relationships and driving engagement at the executive level.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $118,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on relationship building and strategic guidance within the healthcare sector. Proficient in data analysis and CRM tools to enhance client engagement and mitigate churn.

Highest-signal resume keywords

Customer Success ManagementHealthcare SalesData AnalysisRelationship BuildingCRM Tool Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCustomer Success ManagementRelationship ManagementChurn MitigationStrategic Guidance

Soft Skills

Communication SkillsPresentation SkillsInitiativeCollaboration

Tools & Technologies

SalesforceGainsight

Industry Keywords

SaaSPost-Acute CareEnterprise CustomersVulnerable Populations

About the role

Key responsibilities & impact

Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.

Requirements

What you’ll need

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
Experience in a customer-facing role within a Saas/tech company
Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
Proven track record of sustaining and growing relationships
Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
Proven proficiency in data analysis including interpreting and translating results.
Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

Benefits

Comp & perks

At PointClickCare, base salary is one of the many components that make up our total rewards package.
Our salary ranges are determined by job and level.
Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.