Senior Product Designer
Kadence
JavaScriptSaltStack
UX Researcher, Senior Care
PointClickCare
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $54 per year
Job Level
Senior
Tech Stack
CloudSaltStackSplunk
About the role
- Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing.
- Leads or participates in design workshop activities to help the team generate data-informed solutions.
- Interprets data from user calls to provide useful insights to Product, UX Design, and Engineering.
- Collaborates with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases.
- Articulates the outcomes of research activities to leadership and other stakeholders and assists Product Managers and UX Designers in adopting research best practices.
- Other duties as assigned.
- 25% travel to conduct onsite research required
Requirements
- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field.
- Experience as a user experience researcher or similar role with a customer focus.
- Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience.
- Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches.
- Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics.
- Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud.
