Scaled Customer Success Manager
Dropbox DocSend
Senior Provider Customer Success Manager, Acute and Payer
PointClickCare
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $111,000 - $120,000 per year
Job Level
Senior
About the role
- Preference for candidates located in Florida, but can be a remote role.
- Serve as trusted advisor and primary point of contact for healthcare provider, hospital system, or health plan clients.
- Ensure optimal adoption of PointClickCare technology and align product capabilities with organizational goals.
- Identify performance improvement opportunities, scale best practices, and build long-term account plans.
- Identify training and education needs, reconcile business and product challenges, and provide ongoing consultative support.
- Craft and deliver product utilization narratives to illustrate ROI and identify further adoption opportunities.
- Manage strategic partnerships and cultivate collaboration among affiliated clients.
- 30% travel expected; territory Southeastern US with occasional travel to Toronto headquarters.
Requirements
- 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
- Must have exposure to healthcare organizations.
- Possess strong written and verbal communication abilities.
- Demonstrate excellent organizational, project management, and time management skills.
- Exhibit strong relationship-building, teamwork, and collaboration capabilities.
- Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
- Experience with CRM tools and strategic thinking with analytical skills.
- Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.
