Account Manager

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with moderate levels of risk and complexity of needs.
• Generally works with a moderate degree of supervision.
• Works within stated guidelines to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Manages effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for more complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Relationship Manager II – Business Banking

• Handles relationship management activities with new and/or existing clients to grow sales, revenue and market share
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships
• Leverages reporting and sales tools to proactively identify and convert sales opportunities
• Demonstrates ability to analyze, evaluate and mitigate credit risk

Relationship Manager I – BB

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients.
• Grows and retains an investment and insurance book of business.
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate.
• Acquires, expands and maintains client relationships through business development and client networking.
• Grows client loyalty and share of wallet through an exceptional client experience.
• Applies product and procedural knowledge to solve client problems appropriately and efficiently.
• Develops and implements investment and insurance strategies for clients.
• Determines the best products to support such strategies.
• Presents sound financial recommendations and guidance to clients.
• Establishes individual financial plans based on client financial needs and objectives.
• Monitors financial plans and recommends changes as needed.
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities.
• Drives investment education and visibility among branch staff.
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results.
• Shows urgency with activities and leads by example.
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity.
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management.
• Meets service level agreements on lead and referral follow up.
• Adheres to all applicable laws, regulations, policies and guidelines.

Financial Advisor

Security Engineer

• Manage, configure, and optimize Akamai’s security solutions to protect web applications, APIs, and digital infrastructure from cyber threats.
• Deploy and maintain tools like the Akamai Kona Site Defender, Web Application Firewall (WAF), Bot Manager, and DDoS mitigation services.
• Collaborate with IT, security, and development teams to ensure robust protection, high performance, and seamless user experiences across enterprise digital assets.
• Monitor and review security dashboards and logs to identify threats, anomalies, or performance issues, responding promptly to incidents like DDoS attacks or bot-driven abuse.
• Fine-tune security policies to balance protection with performance, minimizing false positives and ensuring legitimate traffic flows smoothly.
• Analyze traffic patterns and threat intelligence to proactively update security configurations and mitigate emerging risks.
• Collaborate with development teams to integrate Akamai security into CI/CD pipelines and ensure secure application delivery.
• Troubleshoot and resolve issues related to security configurations, content delivery, or application performance impacted by Akamai settings.
• Maintain documentation of security policies, incident reports, and configuration changes for compliance and auditing purposes.
• Stay current on cybersecurity trends, Akamai product updates, and best practices to recommend improvements or new features for adoption.
• Liaise with Akamai support and account teams to resolve complex issues or escalate critical incidents.

Security Specialist – Akamai Security Suite Administrator

Full-stack Engineer

• Design, implement, and enhance platform capabilities across Linux and Windows Server environments
• Develop and maintain automation solutions using PowerShell (required) and Python (preferred)
• Lead efforts in Drift Management, including identification, analysis, and remediation of configuration inconsistencies across environments
• Provide technical leadership and mentoring to junior team members
• Partner with engineering, SRE, and platform teams to improve system design, observability, and performance
• Establish and promote standards, best practices, and configuration management processes
• Support system optimization, configuration management, and platform upgrades
• Create and maintain technical documentation, runbooks, and architectural guidance

Principal Software Developer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Lead Software Engineer

Product Manager

• Define and execute the CIAM roadmap for phone channel authentication (IVR + agent assist).
• Lead transition from legacy authentication (KBA/security questions) to modern CIAM approaches using: Transmit FlexID orchestration, Pindrop fraud detection & voice intelligence.
• Establish a risk-based authentication strategy tailored to phone interactions.
• Align with enterprise identity, Zero Trust, and omnichannel authentication frameworks.
• Own end-to-end IVR authentication flows including: Pre-authentication (call entry, ANI validation), Passive authentication (device/behavioral signals via FlexID), Voice-based risk scoring (Pindrop), Step-up authentication (OTP, callbacks, agent verification).
• Partner with engineering to design low-friction, high-assurance journeys in IVR flows.
• Ensure consistent identity decisions from IVR through agent handoff.
• Implement and optimize controls to detect and mitigate: Account Takeover (ATO), IVR bot attacks and automation abuse, Social engineering in agent-assisted calls.
• Define policies for dynamic step-up authentication based on real-time risk signals.

Product Owner III – CIAM, Phone Channel, IVR

Account Executive

• Markets credit card systems and support services for business customers
• Attracts and retains client relationships to meet sales objectives
• Develops and maintains relationships with clients
• Identifies client requirements and recommends appropriate services
• Responds to customer inquiries on internal products, services and credit card processing activities for the industry
• Manages, collects and reports on sales statistics
• Interfaces with various sales channels to facilitate the prompt referral of leads beyond the target market

Merchant Services Account Executive – Business Banking

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with basic levels of risk and complexity of needs
• Generally works with higher degree of supervision
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Relationship Manager I – Business Banking

DevOps Engineer

• Support mission-critical applications in a 24x7 enterprise environment
• Focus on production stability, incident remediation, and continuous reliability improvement across distributed platforms
• Lead and participate in P1/P2 incident response and major incident bridges
• Perform triage, troubleshooting, and service restoration across technology layers
• Execute remediation actions, including fixes and workarounds
• Communicate status and impact to stakeholders in real time
• Document incident timelines and support post-incident reviews
• Conduct root cause analysis for recurring and high-impact incidents
• Create and manage problem records to resolution
• Drive permanent remediation and prevention strategies
• Support and execute production changes and releases
• Validate change readiness including testing and rollback plans
• Develop and maintain monitoring dashboards and alerting strategies
• Perform health checks and event monitoring
• Troubleshoot across application, infrastructure, database, and network layers
• Analyze logs and system metrics to determine root cause
• Ensure high availability of critical systems
• Participate in on-call rotations including nights and weekends

Technology Engineer – SRC, Run the Bank, SRE

Relationship Manager I

• Lead security initiatives including IAM implementation, vulnerability management programs, PCI DSS remediation, and security tool deployments (e.g. Zscaler, SIEM, AppSec tools)
• Develop and manage project plans aligned to security priorities, regulatory requirements, and risk mitigation goals
• Coordinate cross-functional teams including Security Operations, Compliance, Data Governance, IT, and Application teams
• Drive delivery using Agile/Scrum while ensuring security controls and audit requirements are embedded into execution
• Communicate project status with emphasis on risk posture, control gaps and remediation progress
• Prepare and deliver executive-level updates on security initiatives, including risks, blockers and decisions required
• Identify, track, and manage security risks, vulnerabilities, and control gaps
• Support risk acceptance and exception management processes, including documentation and approvals
• Ensure alignment with enterprise risk frameworks and regulatory requirements (e.g. PCI DSS)
• Allocate resources efficiently and effectively with appropriate security domain expertise
• Ensure deliverables meet security control requirements and audit standards

Security Project Manager

Analyst

• Performs complex qualitative and quantitative analysis of property operations such as credit facilities, crossed pools and cost recoup analyses to determine the viability of a proposed loan
• Analyzes and understands financial statements and other documents to evaluate the risk profile of more complex transactions
• Conducts more in-depth analysis and structuring process for complex individual properties or a portfolio
• Develops narrative for submission to Credit and agencies with qualitative and quantitative analysis at a more senior level
• Drafts, reviews and analyzes complex term sheets and applications for potential transactions
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities

Senior Production Analyst – Agency

Backend Engineer

• design and implement scalable backend services
• deliver secure and performant APIs
• own backend components end-to-end applying best practices
• provide technical leadership through code reviews and design guidance
• manage risk by adhering to and supporting PNC's Enterprise Risk Management Framework.

Senior Software Engineer – Angular, Java, SpringBoot, Microservices, Kafka

• Sets relationship strategies and directs relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Works with clients with advanced levels of risk and complexity of needs.
• Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Drives client engagement and loyalty.
• Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.