Program Manager

• Participates as an analyst/associate in the line of business development program.
• Performs or assists the core activities of the group by applying knowledge learned to drive business results (e.g., deal, sales, or process support, internal or external customer interaction, or supporting internal projects).
• Works under supervision and may have limited approval and/or exception authority.
• Participates in social learning within the organization (e.g., identifies and networks with business representatives and peers, participates in mentoring, job shadowing and community outreach).
• Participates in formal learning (e.g., classroom, web-based or virtual) and completes related activities and projects.
• Supports the internal and external customer experience by providing excellent service at all times; takes accountability and ensures problem resolution.

Corporate & Institutional Banking Development Program Analyst/Associate – Capital Markets

Account Executive

• Markets credit card systems and support services for business customers.
• Attracts and retains client relationships to meet sales objectives.
• Develops and maintains relationships with clients.
• Identifies client requirements and recommends appropriate services.
• Responds to customer inquiries on internal products, services, and credit card processing activities.
• Manages, collects, and reports on sales statistics.
• Interfaces with various sales channels to facilitate prompt referrals beyond the target market.

Merchant Services Account Executive – Business Banking

Payroll

• Strong contributor to organizational tax reporting, tax planning and compliance function
• Oversees the completion of accurate tax returns to manage risk and minimize the tax obligations of the organization
• May also complete or assist with the completion of tax accounting entries and account reconciliations
• Shows initiative and demonstrates autonomy in managing technical tax areas
• Coordinates, facilitates and resolves all taxing authority inquiries and audits
• Mentoring junior staff on appropriate regulations, filing procedures and internal communication needs
• Keeps up-to-date with and advises others of company-related tax regulations at the federal, state and local levels

Senior Tax Associate – Payroll Tax

Security Analyst

• Produce, analyze, and deliver recurring and ad hoc security metrics and reports to support GSFC leadership, executive committees, and Board-level reporting.
• Develop, maintain, and enhance dashboards and visualizations using Tableau, with a transition to Power BI, to communicate security trends, risks, and operational performance.
• Analyze security operations, threat activity, staffing models (gearing ratios), and tool utilization data to generate clear analytical summaries and actionable insights.
• Collaborate closely with subject matter experts across cyber defense functions, including threat intelligence, perimeter defense, security operations, and incident management, to ensure accuracy and relevance of reporting.
• Translate complex technical and security data into presentations and written materials suitable for senior leadership and cross-functional stakeholders.
• Ensure consistency, accuracy, and integrity of data through validation, documentation, and adherence to established data governance and access control requirements.
• Support internal audits, regulatory examinations, and risk assessments by providing timely, accurate, and well-documented metrics and analyses.
• Perform independent analytical work while maintaining regular engagement with stakeholders to understand evolving reporting needs and security priorities.
• Apply foundational security concepts to interpret data, assess trends, and identify opportunities to improve operational effectiveness and risk management.

Security Analyst – Data Analytics, Optimization

Customer Support

• Support Agile delivery through automation and Python-based solutions
• Monitor and improve application reliability using Dynatrace observability
• Administer and support Oracle databases and Linux/VM infrastructure
• Manage cloud and containerized platforms, including Docker environments
• Design and maintain ServiceNow workflows for incident, problem, and change management
• Drive proactive monitoring and continuous improvement to minimize outages
• Collaborate across technology teams to enhance system resilience and operational efficiency

Senior System Reliability & Support Specialist

Consultant

• Service an ABF loan portfolio consisting of: Participated loans, Direct loans, Syndicated loans, Supply Chain Finance (SCF) loans, Foreign Exchange (FX)–related loans
• Perform day-to-day commercial loan servicing activities with strong attention to detail and accuracy
• Ensure compliance with loan agreements, internal policies, and regulatory requirements
• Support commercial loan operations including maintenance, servicing requests, and documentation review
• Collaborate closely with internal partners including relationship managers, credit, legal, and operations teams
• Manage multiple responsibilities simultaneously while meeting deadlines in a fast-paced environment
• Apply critical thinking skills to identify, research, escalate, and resolve servicing issues
• Contribute to continuous improvement initiatives within the ABF servicing function

Loan Support Consultant – Specialist

Analyst

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Analyzing cases generated from the enterprise fraud detection systems.
• Analyzing cases generated from the network in the Customer Relationship Portal.
• Talking with customers whose transactions are suspicious of potential fraud.
• Reporting of suspected fraud as needed.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
• Controls and prevents losses.
• May lead the work of and/or train detection and investigation staff.
• Shares best practices among the team and/or service partners.

Detection & Investigation Analyst Lead – Inbound Zelle

Engineering Manager

• Lead and manage multiple engineering and delivery teams supporting contact center platforms, including IVR, workforce management, and productivity tooling
• Serve as a people-focused leader responsible for talent development, performance management, coaching, and team health across diverse role types
• Drive consistent, high-quality delivery through Agile practices, ensuring teams meet commitments for reliability, scalability, and operational excellence
• Partner closely with Product, Operations, Architecture, and Vendors to align technology delivery with business priorities
• Oversee vendor-supported platforms, ensuring strong governance, performance, and integration within enterprise systems
• Champion continuous improvement through metrics, feedback loops, and modern engineering and delivery practices
• Influence across organizations and levels, balancing strategic direction with hands-on delivery leadership
• Ensure platforms meet enterprise standards for availability, security, and compliance in a mission-critical contact center environment

Senior Software Engineering Manager – Contact Center

Backend Engineer

• Aligns business strategy with software solutions.
• Proposes, designs & codes software solutions to address complex business needs.
• Oversees technical and procedural documentation required.
• Leads complex problem solving.
• Provides technical guidance and support to colleagues and solution development.
• Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

Principal Software Engineer – JAVA, Spring, API, Oracle

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through branch business development and outbound calling
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results
• Shows urgency with activities and leads by example
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

Financial Solutions Advisor

Full-stack Engineer

• Lead development and support of mainframe applications supporting both batch and online processing in a Retail Deposit environment.
• Design, develop, and enhance robust online transaction processing solutions, including complex interfacing beyond basic inquiry transactions.
• Own and support CICS-based online applications, with strong usage of CICS Queues and integrations via z/OS Connect to distributed APIs.
• Drive changes through the full lifecycle: development, testing, migration, and production deployment, including post‑implementation monitoring.
• Provide hands‑on leadership while remaining technically engaged, balancing development and leadership activities (50/50).
• Participate in on‑call and production support, including supporting changes introduced by the team and monitoring system behavior after release.
• Mentor and guide engineers, providing technical direction and helping build depth in mainframe and online processing expertise.

Lead Software Engineer – Mainframe, Retail/Deposit

Data Scientist

• Leads the implementation of analytical projects that leverage vast amounts of structured and unstructured data to extract actionable business insights.
• Directs the data gathering, data processing and data mining of large and complex datasets.
• Leads the development of algorithms using advanced mathematical and statistical techniques like machine learning to predict business outcomes and recommend optimal actions to management.
• Leads analytical experiments in a methodical manner to find opportunities for product and process optimization.
• Presents business insights to management using visualization technologies and data storytelling.
• Partners with Data Architects, Data Analysts, Data Engineers and Visualization Experts to develop data-driven solutions for the business.

Senior Data Scientist – Data and Automation, Artificial Intelligence, Data Science

Manager

• Manages a team (or multiple teams) that conduct research and discovery, and collect and interpret business and/or IT requirements
• Participates in the development and review of processes and procedures, workflow analytics, and reporting
• Leads business analysts in the collation and articulation of business requirements
• Ensures strategic alignment between applicable functions
• Communicates with key stakeholders on the establishment of expectations and priorities, to support business processes
• Consults on business cases, referring to scope, objectives, budget, schedule, and risk assessment
• Establishes metrics and processes to ensure that all requirements are fully met

Business Analysis Manager

Business Analyst

• Conducts research; collects and interprets business requirements
• Participates in the development and review of processes, procedures, workflow analytics, and reporting
• Analyzes information technology requirements in business processes
• Assists in obtaining and identifying the business requirements needed to improve applicable business processes
• Translates business needs into a workable system and communicates about these requirements with stakeholders
• Develops and maintains policy and procedure documentation as applicable

Business Analyst – GOV

Operations

• Consults with line of business to evaluate and oversee an organization's operations or technology processes
• Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks
• Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects
• Develops and presents business case to approval committees
• Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis
• Providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently
• Uses broad knowledge to facilitate the redesign of organizational processes
• Creates solutions that optimize process quality, efficiency, and cost
• May lead efforts to improve the quality and/or minimize process cost
• Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements
• Prepares and may present recommendations to governance committees for approval
• Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework
• Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output
• Mentors individuals and teams to build capabilities
• Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation

PNC