Account Manager

• Coordinates relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with moderate levels of risk and complexity of needs
• Acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• Through discovery conversations, identifies and implements client solutions and as appropriate collaborates with internal business partners
• Effectively executes on contact management strategy through utilization of available tools and resources
• Regularly meets with internal business partners to communicate and review business results and pipeline management

Relationship Manager II – Healthcare Banking

Engineering Manager

• Manages development projects, development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

Software Engineering Manager – Online Banking Microapp Development

Digital Marketing

• Leverages understanding of activities, practices, deliverables and considerations in user interface development to deliver the technical design and development of complex user interfaces
• Delivers design and development specifications for user-friendly and effective graphics, page layouts, icons, objects, navigation and templates
• Participates in the coding, testing, implementation and documentation of front-end development
• Analyzes user experience on graphics, page layouts, icons, objects, navigation and templates
• Maintains and upgrades interface functionalities for specific requirements

Senior UX Developer – Digital Marketing

Support Engineer

• administer high complexity or high risk syndicated and/or commercial loan transactions
• fulfill key fiduciary obligations associated with the Banks Agent role
• validate construction due diligence requirements and monitor construction progress and draw requirements
• interact with high revenue/high profile corporate and/or commercial real estate clients
• advise customers, investors, capital markets loan syndications and/or commercial real estate deal teams
• verify work processes to ensure completeness, accuracy, and conformance to credit approvals
• determine whether loan disbursements can be made or if additional documentation is required
• participate in risk mitigation activities

Senior Loan Support Analyst – Specialty, Commercial Agency Loans

Solutions Engineer

• Develop and design security architectures for cloud and on-premises environments that align with organizational needs and compliance requirements.
• Implement security controls and technology to protect data, applications, and infrastructure from threats and vulnerabilities.
• Perform architecture assessments of systems and changes to those systems to comply with organizational and regulatory requirements and guidance.
• Develop mitigation strategies and recommend improvements to enhance overall security posture.
• Collaborate with engineering teams to integrate security best practices into system designs.
• Serve as a subject matter expert in security architecture, advising on best practices and risk mitigation.
• Creation of architecture artifacts through investigation, exploration, and researching technologies available and other constraints that may be involved.
• Creation of UML use case diagram(s), component diagram(s), sequence diagram(s).
• Creation of Business Process Mapping Notation (BPMN) context diagram, functional flow diagram, cross-functional flow diagram, and application configuration flowchart diagram.
• Engage relevant vendors, technology owners/SMEs, Enterprise Architecture, Security Architecture, product owners to ensure feasibly, best practices, standards, and expectations are met

Solution Architect – Cyber Security Engineering

• Evaluate requests for solution architecture services that have been submitted to have starting requirements and stakeholders identified.
• Ensure that business outcomes / problem statement / requirements / use cases are adequately documented by requestor / Business System Analyst (BSA) / product owner
• Review request against existing service offering matrix to determine Service Level Agreement (SLA)
• Work with product organization to prioritize work against other competing priorities.
• Creation of draft artifacts and begin investigation, exploration, technologies available and other constraints that may be involved.
• Identify any additional stakeholders, both business and technology.
• Engage relevant vendors, technology owners/SMEs, Enterprise Architecture, Security Architecture, product owners to ensure feasibly, best practices, standards, and expectations are met
• Creation of UML use case diagram(s), component diagram(s), sequence diagram(s) including textual details for each step.
• Creation of Business Process Mapping Notation (BPMN) context diagram, functional flow diagram, cross-functional flow diagram, and application configuration flowchart diagram.
• Review and evaluate options and technologies available that could be used to satisfy the requested service offering
• Know and understand many different technologies and how they relate to each other
• Document assumptions, risks, and decisions
• Ensure/document/confirm deliverables align to documented architectural guiding principles
• Present deliverables in design review to all stakeholders
• Obtain artifact approval from all necessary stakeholders
• Articulate cost/benefit or trade-off analysis (e.g. guiding principles, technologies, etc.)
• Formulate, document and defend new technology strategies
• Perform peer review of other designs

Senior Solution Architect – Fraud, Enterprise Technology

Backend Engineer

• Provides financial and regulatory reporting and analyses to maintain adequate controls over the financial and regulatory reporting processes
• Responsible for running complex business performance, risk and operational analytics
• Develops analytical methods/models to assess market, credit and/or operational risk of new and existing financial products
• Analyzes large datasets to improve risk adjusted returns, deliver profitable growth, and communicate conclusions
• Develops, recommends, and implements business strategies that improve lending decisions, manage risk, increase revenues, reduce exposure to losses, meet business goals, and improve performance
• Establishes baselines for strategies and tracks actual performance to expectations
• Applies predictive models, third party data, and other tools for acquisition and portfolio strategies to provide insight into portfolio risk
• Manages engagements with internal and external information suppliers ensuring solution fit while maintaining governance and oversight
• Works with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting

Portfolio Analytics & Strategy Specialist – Fraud Monitoring, SQL, Python, R

Full-stack Engineer

• Quickly learn and support existing applications (BAU work)
• Address vulnerabilities and application support needs
• Transition into project-based development after April submission
• Contribute to building new features and enhancements

Senior Software Engineer – ALM Technology

Financial Planning and Analysis

• Consults on investment and insurance strategies, as well as the development of financial plans for clients.
• Grows and retains an investment and insurance book of business.
• Owns the client experience, efficiently handling sales and service.
• Identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate.
• Acquires, expands and maintains client relationships through business development and client networking.
• Drives investment education and visibility among branch staff.
• Regularly meets with branch manager and other internal business partners to communicate and review business results.

Financial Advisor

• Consults on investment and insurance strategies, as well as the development of financial plans for clients
• Grows and retains an investment and insurance book of business
• Owns the client experience, efficiently handling sales and service, identifying sales and/or executing opportunities and making referrals to internal business partners as appropriate
• Acquires, expands and maintains client relationships through business development and client networking
• Grows client loyalty and share of wallet through an exceptional client experience
• Applies product and procedural knowledge to solve client problems appropriately and efficiently
• Develops and implements investment and insurance strategies for clients
• Determines the best products to support such strategies
• Presents sound financial recommendations and guidance to clients
• Establishes individual financial plans based on client financial needs and objectives
• Monitors financial plans and recommends changes as needed
• Actively and regularly coaches and educates branch staff and internal business partners to identify investment opportunities
• Drives investment education and visibility among branch staff
• In partnership with branch manager and/or investment sales associate, leads the branch team on actions to achieve investment results
• Shows urgency with activities and leads by example
• Has regular and effective communication with internal and external partners to build strong relationships that drive referral activity
• Regularly meets with branch manager and other internal business partners to communicate and review business results and pipeline management
• Meets service level agreements on lead and referral follow up
• Adheres to all applicable laws, regulations, policies and guidelines

• Organizes and analyzes tax forms for filing in accordance with regulations.
• Research and monitor appropriate federal, state and local tax regulations and obligations.
• Preparing appropriate tax forms and instruments for filing with federal, state and local jurisdictions.
• Working with business units to keep them informed about tax implications of their operation.
• Mentoring junior staff on appropriate regulations, filing procedures and internal communication needs.

Senior Tax Analyst

Operations

• Lead the FinOps function across settlement, billing, exception management, collections, and financial control functions
• Own daily, monthly, and periodic operational calendars; ensure all processes are executed on schedule and within defined accuracy and quality thresholds, with a focus on automation
• Establish and maintain operating procedures, runbooks, and control documentation for all FinOps processes
• Serve as the primary escalation point for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures
• Maintain full reconciliation integrity across the merchant services general ledger, including settlement accounts, clearing accounts, reserve accounts, and fee income accounts
• Ensure daily and month-end close activities are completed accurately and on time in coordination with the bank's Finance and Accounting functions
• Design and enforce a strong internal control environment, including dual controls, reconciliation sign-offs, and exception aging governance
• Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews of financial operations
• Own merchant interchange and scheme fee economics; ensure interchange income is accurately captured, pass-through fees are correctly assessed, and network fees are reconciled and disputed where applicable
• Identify and remediate billing and revenue leakage across the merchant portfolio, including misconfigured rate plans, unbilled transactions, and under collected fees
• Manage reserve adequacy across the merchant portfolio, coordinating with Credit Risk and Underwriting on reserve policy application and exceptions
• Oversee the collections strategy for merchant receivables, including fee arrears, negative balance recovery, and post-termination loss mitigation
• Lead damage assessment processes for merchant-related fraud, processing errors, and dispute losses; quantify recoverable amounts and coordinate recovery actions
• Ensure all FinOps processes comply with applicable regulations, card network rules, and bank policy, including IRS 1099-K requirements, BSA/AML transaction monitoring obligations, and state unclaimed property laws
• Manage lien and levy processing in strict adherence to legal requirements and internal policy
• Maintain audit-ready documentation and evidence packages for all FinOps processes
• Define and drive the FinOps target operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements
• Develop and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing quality, and recovery performance
• Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling that impacts financial processing
• Contribute to the merchant services business strategy by providing data-driven insight on operational cost, risk exposure, and revenue performance

Senior Operations Group Manager

Customer Support

• assist PNC's business customers
• field 50-60 inbound phone calls to provide first call resolution for client concerns
• provide technology support and general inquiries regarding business or consumer accounts
• support deposit, lending, and credit card products
• resolves customer service inquiries and issues
• recommends appropriate solutions
• resolves the most complex or reoccurring issues
• maintains high levels of customer satisfaction

Customer Service Representative – Business Banking

Consultant

• Administers large-level-risk transactions for clients with the goal of minimizing losses and optimizing resolutions
• Gathers financial data, prepares analysis and develops workout strategy and alternatives for a portfolio
• Reviews relevant documents and transaction deal structure
• Negotiates workout options with customers to reduce risks and losses
• Works with internal and external business partners and borrowers to better secure collateral coverage
• Adheres to established policies, procedures and regulations
• Evaluates an asset or the customer's cash flow, balance sheet, long-term business plans and other relevant financial information
• Participates and or leads communications with bank group members and third parties including the OCC, Credit Risk Review, and Internal Audit
• Works with internal business partners on negotiations and documentation to mitigate risk
• May mentor peers
• May participate in regulatory discussions

Senior Commercial Asset Consultant

• Serve as a hands-on technical leader, actively designing, coding, reviewing, and troubleshooting software solutions
• Lead the architecture and development of Java-based microservices using Spring Boot and modern API-driven patterns
• Drive technical standards, best practices, and code quality across the team
• Partner with architects and platform teams to design scalable, resilient, and secure systems
• Participate directly in critical technical discussions, design reviews, and complex problem solving
• Manage and mentor a team of 10–15 software engineers, supporting performance, growth, and career development
• Foster a culture of accountability, collaboration, and continuous improvement
• Support hiring, onboarding, and workforce planning in alignment with technology and business needs
• Provide clear direction, coaching, and feedback while empowering engineers to deliver high-quality solutions
• Collaborate effectively with product managers, designers, QA, DevOps, and other engineers
• Clearly communicate technical designs, risks, and trade-offs to both technical and non-technical stakeholders
• Participate actively in sprint planning, estimation, and delivery commitments
• Mentor junior and mid-level engineers through code reviews, design discussions, and guidance
• Act as a role model for engineering best practices and professional behavior

Relationship Manager II – Healthcare Banking

Software Engineering Manager – Online Banking Microapp Development

Senior UX Developer – Digital Marketing

Senior Loan Support Analyst – Specialty, Commercial Agency Loans

Solution Architect – Cyber Security Engineering

Senior Solution Architect – Fraud, Enterprise Technology

Portfolio Analytics & Strategy Specialist – Fraud Monitoring, SQL, Python, R

Senior Software Engineer – ALM Technology

Financial Advisor

Financial Advisor

Senior Tax Analyst

Senior Operations Group Manager

Customer Service Representative – Business Banking

Senior Commercial Asset Consultant

Senior Software Engineering Manager – Java, Microservices, Spring Boot