Senior Operations Group Manager

PNC

Operations Group Manager Senior leading FinOps function, ensuring accuracy and compliance in high-volume payments environment at PNC. Drive financial operations and manage key partnerships for efficiency and effectiveness.

Posted 6/11/2026full-timeRemote • New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $123,200 - $274,560 per yearWebsite

About the role

Key responsibilities & impact

Lead the FinOps function across settlement, billing, exception management, collections, and financial control functions
Own daily, monthly, and periodic operational calendars; ensure all processes are executed on schedule and within defined accuracy and quality thresholds, with a focus on automation
Establish and maintain operating procedures, runbooks, and control documentation for all FinOps processes
Serve as the primary escalation point for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures
Maintain full reconciliation integrity across the merchant services general ledger, including settlement accounts, clearing accounts, reserve accounts, and fee income accounts
Ensure daily and month-end close activities are completed accurately and on time in coordination with the bank's Finance and Accounting functions
Design and enforce a strong internal control environment, including dual controls, reconciliation sign-offs, and exception aging governance
Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews of financial operations
Own merchant interchange and scheme fee economics; ensure interchange income is accurately captured, pass-through fees are correctly assessed, and network fees are reconciled and disputed where applicable
Identify and remediate billing and revenue leakage across the merchant portfolio, including misconfigured rate plans, unbilled transactions, and under collected fees
Manage reserve adequacy across the merchant portfolio, coordinating with Credit Risk and Underwriting on reserve policy application and exceptions
Oversee the collections strategy for merchant receivables, including fee arrears, negative balance recovery, and post-termination loss mitigation
Lead damage assessment processes for merchant-related fraud, processing errors, and dispute losses; quantify recoverable amounts and coordinate recovery actions
Ensure all FinOps processes comply with applicable regulations, card network rules, and bank policy, including IRS 1099-K requirements, BSA/AML transaction monitoring obligations, and state unclaimed property laws
Manage lien and levy processing in strict adherence to legal requirements and internal policy
Maintain audit-ready documentation and evidence packages for all FinOps processes
Define and drive the FinOps target operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements
Develop and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing quality, and recovery performance
Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling that impacts financial processing
Contribute to the merchant services business strategy by providing data-driven insight on operational cost, risk exposure, and revenue performance

Requirements

What you’ll need

10+ years of progressive financial operations experience in payments, merchant acquiring, or card issuing, with at least 5 years in a senior management or leadership role
Deep understanding of the merchant acquiring value chain, including settlement flows, interchange economics, scheme fee structures, and the bank-processor operating model
Demonstrated experience owning reconciliation, exception management, and billing operations in a high-volume payments environment
Proven track record managing collections, reserves, and financial risk mitigation in a regulated financial institution
Familiarity with IRS 1099-K reporting requirements, state escheatment laws, and levy/lien processing obligations
Experience operating within a bank regulatory environment, including working with Internal Audit, Compliance, and bank examiners
Strong financial acumen; ability to manage P&L impacts, quantify operational losses, and communicate financial results to senior leadership
Excellent organizational and process management skills; demonstrated ability to run multi-track operational calendars without errors or missed deadlines
Experience leading and developing high-performing operations teams
Bachelor's degree in Finance, Accounting, Business, or related field; MBA or CPA a plus

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial operationssettlement managementexception managementbilling operationsreconciliationcollections managementrisk mitigationIRS 1099-K reportinglien processingfinancial analysis

Soft Skills

leadershiporganizational skillsprocess managementcommunicationteam developmentproblem-solvingattention to detaildata-driven decision makingstrategic thinkingcollaboration

Certifications

Bachelor's degree in FinanceBachelor's degree in AccountingBachelor's degree in BusinessMBACPA