Pluralsight

Operations

• Run and improve the forecasting cadence for the North America Commercial and SMB business
• Design, development, testing and deployment of Tableau Dashboards and Salesforce reports and dashboards
• Leverage existing datasets and dashboards to perform ad-hoc data analysis
• Recommend business process improvement through data analysis and testing
• Present findings and analysis to department leadership
• Support the annual planning process with input across territory, segmentation and coverage design

Sales Strategy and Operations Analyst

Vice President

• Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach
• Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases
• Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models
• Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns
• Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve
• Establish data-driven capacity planning, utilization management, and demand forecasting at global scale
• Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality
• Define and enforce standardized delivery methodology, governance, and quality metrics across all regions
• Sponsor strategic customer engagements, executive briefings, and critical escalations
• Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience
• Drive world-class time to value, customer NPS, and renewal impact through services
• Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency
• Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings
• Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models
• Lead and develop a global Professional Services organization, including regional and functional leaders
• Build strong succession, leadership capability, and accountability across the team
• Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey
• Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models

VP of Global Professional Services

Financial Planning and Analysis

• Perform financial analysis to support leadership's strategic decision making.
• Deliver analytics to drive both short-term and long-term financial value for the business.
• Identify, quantify, and recommend responses to business risks and opportunities.
• Build out, manage, and streamline company-wide financial reporting and forecasting models as business needs change.
• Provide regular financial performance and variance analytics reporting.
• Produce an Annual Operating Plan as a bottom-up projection of budgets, timelines, and KPIs to achieve committed goals and initiatives.
• Maintain a Long Range Model aligned with our mission to guide long-term strategy and investment.

Senior Manager, FP&A

• The Senior Manager of FP&A helps transform the support we provide our business functions
• Reporting to the VP of FP&A
• Work closely with senior leadership and operational teams
• Perform financial analysis to support leadership's strategic decision making
• Deliver analytics to drive short-term and long-term financial value
• Identify, quantify, and recommend responses to business risks and opportunities
• Build, manage, and streamline company-wide financial reporting and forecasting models
• Provide regular financial performance and variance analytics reporting
• Produce an Annual Operating Plan as a comprehensive projection of budgets, timelines, and KPIs
• Maintain a Long Range Model aligned with mission for long-term strategy and investment
• Serve as a strategic partner with peers to support and improve business processes and initiatives

Program Manager

• Facilitate project scope definition and timeline and resource estimations
• Maintain accurate project schedules and documentation
• Conduct regular project meetings to manage action items and dependencies
• Deliver weekly project reporting
• Develop effective project working relationships
• Proactively monitor and communicate project risks and issues
• Assist with quarterly program planning

Chief Marketing Officer

• Architect and optimize the operational infrastructure for marketing, including workflow systems, intake processes, timelines, and cross-functional communication frameworks
• Establish and govern scalable project management methodologies that drive operational rigor, speed, and accountability across the organization
• Ensure alignment and operational consistency across brand, demand gen, lifecycle, product marketing, creative, and digital teams
• Oversee end-to-end campaign workflow including prioritization, resourcing, and delivery
• Provide executive oversight of CRM and marketing automation operations to enable coordinated, multi-channel programs across all lifecycle stages
• Own the lead scoring strategy, scoring model development, and end-to-end routing processes to Sales and BDR teams
• Define and manage the data structure and governance for marketing systems, partnering closely with Data Analytics and RevOps to ensure clean, accurate, and scalable data flows
• Optimize lead management processes and enforce funnel tracking standards
• Build scalable processes, playbooks, QA standards, and compliance frameworks for campaign execution
• Partner with IT and RevOps to ensure data integrity, automation, and system interoperability across platforms
• Oversee the annual marketing budget, including planning, forecasting, and ongoing financial management across all marketing functions
• Partner with Finance, Accounts Payable, Procurement, and senior marketing leaders to ensure accurate budget allocation, forecasting discipline, and alignment with company-wide financial expectations
• Maintain real-time visibility into budget status through monthly reviews, variance analysis, and reconciliation with Finance
• Establish standardized processes for expense tracking, accruals, reporting, and compliance, driving financial accountability across the marketing organization
• Partner with the Enterprise PMO to drive cross-functional initiatives such as product launches, GTM alignment, and enterprise technology rollouts
• Own marketing’s contributions within enterprise-wide initiatives, ensuring alignment, accountability, and on-time delivery across product, GTM, operations, and customer experience
• Serve as marketing’s point of accountability for corporate governance, including procurement, vendor onboarding, data usage, and financial controls
• Develop scalable governance mechanisms that protect compliance standards while enabling operational agility
• Build, mentor, and develop a high-performing Marketing Operations team

Senior Director of Marketing Operations

Product Operations

• Triage and manage customer feedback to inform product strategy, roadmap decisions and prioritization.
• Partner with Design and Product Management leadership to define and track PM metrics, project health and operational reporting.
• Support prioritization frameworks and Product Development Lifecycle practices.
• Support the design and facilitation of Design and PM craft growth initiatives, including workshops and programs.
• Enable and optimize tools and workflows to improve team efficiency and visibility.
• Collaborate with cross-functional partners to identify, unblock and resolve operational challenges.

Product Operations Analyst

Account Executive

• Manage a large book of business consisting of whitespace and existing customers
• Prospecting new logos and expanding customers through upgrades to their accounts
• Crafting unique and value-based messages through email and phone calls
• Building relationships with customers and identifying their needs
• Conduct targeted outreach through personalized emails and calls

SMB Account Executive

Customer Success Manager

• Deliver vision for Customer Success teams; empower and encourage your teams to drive towards targets while also focusing our customers
• Drive and develop new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy
• Ensure alignment of strategy/approach between Sales and Customer Success
• Meet and exceed Net Retention and Gross Retention goals
• Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback
• Monitor and measure customer health and proactively mitigating risk
• Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention

Senior Manager, Customer Success

• The Senior Program Manager is responsible for the planning and execution of cross-functional projects and programs.
• Actively manage project scope, schedule, risks and issues to ensure timely delivery and achievement of business objectives.
• Facilitate project scope definition and timeline and resource estimations.
• Maintain accurate project schedules and documentation in accordance with EPMO policies and procedures.
• Manage dependencies between teams to minimize delays.
• Conduct regular project meetings to manage action items and dependencies and monitor progress.
• Deliver weekly project reporting with visibility into progress, risk, value delivery and resource utilization.
• Develop effective working relationships to foster shared ownership of project outcomes and ensure stakeholder needs are identified and met.
• Proactively monitor and communicate project risks and issues and development of mitigation plans.
• Assist with lean process reviews and mapping exercises.
• Assist with quarterly program planning, ensuring alignment of business-led initiatives with technology roadmaps and dependencies.