Ping Identity

Account Manager

• Lead and mentor a team of Technical Account Managers
• Define the technical account management roadmap for our Elite accounts
• Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments
• Build strong, long-term relationships with key customer stakeholders
• Act as a critical bridge between customers and Ping’s internal teams
• Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks

Senior Manager, Technical Account Management

Director

• Lead team to exceed quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy targets.
• Build a high-performing organization through hiring, coaching, talent development, succession planning, and performance management.
• Develop and execute regional renewal strategy for the Americas, including churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions.
• Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk identification, and executive visibility into renewal outcomes.
• Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and remove friction in the renewal process.
• Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience.
• Lead executive-level customer and internal negotiations on complex, strategic, or at-risk renewals.
• Use data and market insight to identify trends, root causes, and structural improvements that increase retention and Net Revenue Retention over time.

Senior Director, Renewals

Product Manager

• Identify and prioritize the development of features and capabilities required for Identity for AI product growth, and influence and implement the product strategy for Ping’s Identity for AI solution.
• Gather market, customer, prospect, and partner input to understand customer scenarios and technical requirements, uncover pain points and unmet needs, and ensure product-market fit for Ping’s Identity for AI solution.
• Provide detailed input into the product planning process and priority of features for communication to engineering.
• Develop technical requirements and collaborate closely with engineering, design, marketing, and sales to build, launch, and refine high-quality and polished features that meet customer and market needs.
• Perform market analysis, identifying industry trends, strategic needs, emerging protocols/frameworks, and competitive pressures to inform product direction.
• Become a subject matter expert on Identity for AI, enabling Ping’s sales and solution engineering teams and helping to scale understanding and adoption of Ping’s Identity for AI vision and solution internally and externally.
• Leverage AI tools to improve efficiency and effectiveness across product management workflows, including research, analysis, documentation, prioritization, and cross-functional communication.

Product Manager – Identity for AI

Security Analyst

• Maintain relationships with customers and internal stakeholders and control owners alike;
• Manage customer questionnaires, RFx and security assessments;
• Evaluate compliance with contractual, regulatory and compliance requirements;
• Help manage the compliance and audit platform, working with system owners to implement automated evidence collection and validation to ease the customer audit lifecycle.

Information Security Analyst

QA Engineer

• Design and develop test automation frameworks for mobile SDKs and applications, Backend APIs and Web UI components
• Write clean, maintainable test code and review both automation and product code to uphold best practices
• Perform manual testing to ensure comprehensive coverage and product stability
• Troubleshoot and reproduce complex issues across distributed systems and collaborate with third-party vendors on support and resolution
• Communicate test strategies, plans, and quality metrics effectively to stakeholders
• Operate in an Agile/Scrum environment, contributing to fast-paced product delivery

Senior Software Quality Engineer

Architect

• Lead the architecture, roadmap, and day-to-day maturity of Ping’s internal IAM practice across WIAM, CIAM, authentication, authorization, federation, lifecycle management, and governance.
• Own the design, implementation, operation, and continuous improvement of Ping’s internal identity platforms and supporting processes, with responsibility for keeping the environment secure, functional, and maintainable.
• Act as the internal owner of Ping’s role model, access model, and identity architecture, ensuring business requirements are translated into scalable technical controls and usable identity services.
• Partner with internal product teams to evaluate, pilot, and adopt new Ping products and acquired capabilities in Ping’s corporate and CIAM environments.
• Work closely with IT, Security, HR, Engineering, Product, and other business stakeholders to define identity requirements, improve processes, and align IAM capabilities to real business needs.
• Lead role engineering efforts by analyzing business requirements, defining roles and permissions in functional business terms, and ensuring system privileges map correctly to approved access models.
• Drive strong operational execution for SSO, MFA, federation, provisioning, deprovisioning, role assignment, access reviews, and exception handling across internal and customer-facing systems.
• Troubleshoot complex authentication, authorization, provisioning, and access issues across applications, directories, workflows, and connected systems.
• Maintain and improve standards, procedures, controls, reporting, and documentation for IAM operations, including actual-state versus desired-state validation, access reviews, and change governance.
• Maintain a lab and test environment to validate new integrations, prototype new capabilities, and safely trial new Ping products and patterns before production rollout.
• Serve as Ping’s internal IAM thought leader and provide practical product feedback based on real enterprise use cases from Ping’s WIAM and CIAM environments.

Senior IAM Architect

Customer Success Manager

• Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
• Acting as the voice of the customer internally to advocate for their needs.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
• Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
• Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers.
• Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers.
• Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
• Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
• Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform.
• Leveraging multiple Ping solutions to provide high-level technical advisement to customers.
• Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high.
• Engaging with technical and business owners at all levels on the customer side.
• Communicating and influencing effectively at all levels of the organization, including C-level.
• Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
• Willingness to be a hands-on contributor.

Customer Success Executive

Account Executive

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.
• Negotiate and close complex contracts with the support of global partners.
• Report on sales activity and forecasts to senior management.
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses.
• Provides customer feedback to marketing, customer success, product management, and engineering teams.
• Work collaboratively to acquire additional/specialist resources as needed.

Strategic Account Executive – Healthcare

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
• Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
• Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
• Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.
• Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.
• Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
• Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.
• Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets.
• Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
• Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).
• Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
• Drive a culture of collaboration, innovation, and customer obsession.
• Champion the career development of team members through clear growth paths, coaching, and performance management.

Practice Director, Professional Services

• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Senior Onboarding Customer Success Manager

Support Engineer

• You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly
• Investigate and reproduce issues in your own lab environment, to enable the development and testing of a resolution
• Lead escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible.
• Manage customer expectations and ensure SLAs are being met
• Collect information and document bugs with Engineering for the product/service issues that are impacting customers.
• Communicate frequently follow up with the customer by phone, email, and internet meeting systems
• Collaborate with colleagues across different regions using Intelligent Swarming methodology for faster resolution resulting in increased customer satisfaction.
• Maintain technical proficiency to enable you to resolve highly complex issues reported by customers, through training and lab setups.
• Contribute to knowledge resources, including creation, maintenance and enhancements of knowledge articles.
• Understand our business processes
• Be a mentor, sharing knowledge, on-boarding and supporting other Engineers.

Senior Technical Support Engineer

• Own renewal, churn, and expansion outcomes for the Strategic East portfolio, in close partnership with Sales and Renewals leadership.
• Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear business outcomes, ROI, and executive alignment.
• Guide & align CSMs on customer portfolio prioritization, engagement strategy & planning, and strategic executive engagement coordination.
• Oversee delivery of annual department KPI targets for the Strategic East region.
• Proactively identify at‐risk customers, ensure CSMs deliver effective save plans, and drive cross‐functional mitigation actions.
• Utilize data (segmentation, health scores, product usage, NPS/CSAT) to prioritize focus and interventions across the strategic portfolio.
• Recruit, onboard, and develop a high‐performing Customer Success team aligned to Ping Identity’s core values.
• Set clear goals and expectations (KPIs, behaviors), and maintain a consistent rhythm of 1:1s, coaching, and performance reviews.
• Build strong career development plans for each team member, including skills, certifications, and stretch assignments.
• Model and reinforce a culture that is customer‐obsessed, data‐driven, collaborative, and accountable.
• Implement and continuously improve standard processes and playbooks for adoption and value realization within the strategic segment.
• Drive effective use of Customer Success tooling (e.g., Gainsight, CRM) for accurate data and workflows & ensure disciplined data hygiene & system updates to enable a clear windshield and rear view mirror on the business.
• Own the team’s forecasting and reporting for renewals, risk, and expansion opportunities in the East.
• Act as the primary CS point of contact for Sales leadership in the Eastern region, ensuring alignment on account strategies and executive engagement.
• Collaborate with Product and Engineering to advocate for strategic customer needs and influence the roadmap.
• Partner with Marketing on customer engagement events, advocacy, and developing customer success stories from your team’s accounts.
• Represent Customer Success in major escalations and incident reviews, ensuring clear communication and follow‐through, in partnership with Escalation Management, Support and Professional Services teams as needed.

• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
• Act as the voice of the customer internally to advocate for their needs.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
• Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
• Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
• Willingness to be a hands-on contributor.

DevOps Engineer

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure.
• Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products
• Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost.
• Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop.
• Participate in planning work and identify areas of improvement
• Perform technology evaluation and selection
• Participate in an on-call rotation for maintenance of the cloud solutions.

Senior Manager, Technical Account Management

Senior Director, Renewals

Product Manager – Identity for AI

Information Security Analyst

Senior Software Quality Engineer

Product Manager

Senior IAM Architect

Customer Success Executive

Strategic Account Executive – Healthcare

Practice Director, Professional Services

Senior Onboarding Customer Success Manager

Senior Technical Support Engineer

Customer Success Manager

Customer Success Manager

Staff Site Reliability Engineer