Ping Identity

Accounts Receivable

• Create customer invoices from approved sales orders and billing schedules in our ERP (NetSuite), ensuring accuracy of customer details, amounts, contract dates, quantities, purchase order numbers, and tax-relevant fields
• Generate invoices for new subscriptions, renewals and recurring billing schedules
• Review draft invoices for completeness and internal consistency before issuing to customers, following documented checklists and procedures.
• Monitor the billing inbox for customer updates (PO changes, address updates, contact changes) and apply changes to invoices and/or billing records in line with standard work instructions
• Upload invoices to customer vendor portals, resolve basic rejections (for example, missing PO or formatting issues) using documented guidance, and escalate non-standard issues
• Support collections activities by running standard AR aging and invoice status reports, sending scripted reminder emails to customers, and logging responses for the Collections team
• Complete routine, checklist-driven tasks to support month-end close, including confirming that all billable items for the period have been invoiced
• Follow internal control and SOX procedures for invoice creation, documentation, and segregation of duties and maintain clear, organized backup for audit
• Work with internal stakeholders (Revenue, Collections, Sales, and others) to resolve straightforward invoice questions and escalate exceptions appropriately
• Actively follow established processes and identify clear, low-risk opportunities for improving efficiency or standardization within the invoicing workflow

Accounts Receivable Specialist

Technical Account Manager

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
• Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
• Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
• Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
• Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
• Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
• Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.

Senior Technical Account Manager

DevOps Engineer

• Provide leadership and mentorship to a team of 8-10 Site Reliability Engineers (SREs).
• Possess expertise in defining, measuring, and reporting on key Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure adherence to the 99.99%+ uptime Service Level Agreement (SLA).
• Collaborate effectively with other SRE, Security, and Development teams.
• Define and implement processes to ensure the team efficiently meets target deadlines.
• Drive the successful completion of large-scale projects, coordinating with multiple Development teams.
• Conduct thorough capacity analysis and planning.
• Effectively manage and scale infrastructure by establishing and adhering to automation standards.
• Analyze and resolve complex system behavior, performance, and application issues.
• Oversee comprehensive observability and analysis across multiple datacenters.

Senior Manager, Site Reliability Engineering

Analyst

• Execute analyst engagements end-to-end, including briefing prep, stakeholder coordination, speaker readiness, and logistics
• Build and manage timelines for major analyst evaluations (e.g., Gartner Magic Quadrant, Forrester Wave, KuppingerCole Leadership Compass)
• Coordinate inputs across product, marketing, and executive stakeholders to deliver high-quality submissions on time
• Track analyst interactions, maintain documentation, and manage AR tools, calendars, and workflows
• Prepare internal stakeholders with research insights, messaging context, and briefing materials
• Identify risks in evaluation cycles and proactively keep projects on schedule
• Summarize analyst feedback, research, and key takeaways for internal teams
• Improve and scale AR processes using tools and automation to increase efficiency and consistency

Analyst Relations Specialist

Technical Writer

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.
• Investigate, research, and learn Ping Identity products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
• Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

Systems Engineer

• Administer and configure AI platforms across Ping's enterprise AI stack (e.g., Glean, Databricks, and other deployed tools), including user provisioning, access management, connector configuration, and settings governance.
• Support the AI governance process by maintaining a registry of approved AI tools, tracking use case submissions, monitoring compliance with AI policies, and flagging risks or anomalies.
• Coordinate vendor relationships and platform operations, including license management, renewal tracking, support escalations, and liaison work with external AI vendors.
• Assist in onboarding and enablement of new AI tools and capabilities — creating documentation, training guides, and FAQs to help Identians get the most out of available platforms.
• Support the AI Automation Engineer(s) with platform-level configuration needs, agent publishing workflows, and operational tasks that keep automation running reliably.
• Triage and respond to AI platform support requests, partnering with IT and business stakeholders to resolve access issues, configuration questions, and integration challenges.
• Monitor platform health and performance, proactively identifying issues and working with vendors or internal teams to resolve them.
• Contribute to AI use case intake and tracking, helping teams log, prioritize, and move use cases through the pipeline in coordination with the broader AI & Data team.

AI Systems Analyst

SEO Marketing

• Deliver against Ping Identity’s SEO and GEO strategy across traditional search engines and generative AI platforms, ensuring initiatives align with team and broader business priorities
• Drive technical SEO initiatives, including site structure, internal linking, schema, performance, and indexation
• Serve as the primary owner and point of contact for SEO and AI-enabled platforms, such as Conductor and AirOps, helping shape best practices and use cases
• Identify opportunities to improve off-site visibility and authority across third-party platforms and industry sources
• Partner closely with Web, Campaigns, and Product & Solution Marketing teams to support planning and execution
• Analyze performance data and communicate clear insights, recommendations, and tradeoffs to stakeholders
• Drive progress proactively, adjusting priorities in partnership as new opportunities or constraints emerge

SEO & GEO Manager

Sales Development Rep

• Produce qualified meetings for Sales that convert into pipeline opportunities
• Achieve key metrics for sales growth on a monthly and quarterly basis
• Know what it takes to meet or exceed your goals and maintain the momentum to do so
• Identify prospective companies as potential customers based on assigned territory or vertical
• Perform research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools
• Navigate through an organization to get what you need
• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives
• Leverage any opportunity you can to learn the market and the business
• Work with mentors to set goals for yourself
• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Sales Development Representative

• Work both collaboratively and independently to design production infrastructure that prioritizes resiliency, observability, and cost-efficiency.
• Shape mission-critical solutions using optimized CI/CD pipelines that integrate automated security controls and compliance checks.
• Help build and maintain infrastructure within FedRAMP authorized boundaries, ensuring continuous compliance with NIST 800-53 controls.
• Orchestrate containerized workloads to ensure high availability, implementing self-healing patterns and automated scaling.
• Proactively communicate technical concepts to diverse audiences and share your expertise to help the team develop.
• Participate in planning, identify areas for improvement, and join an on-call rotation to maintain the health of our cloud solutions.

Senior Site Reliability Engineer – Government Cloud

Product Manager

• Own the end‑to‑end product strategy and multi‑year roadmap for PingOne Privilege, with a focus on global enterprise and regulated customers.
• Define how PAM capabilities (e.g., credential and secrets vaulting, session management, just‑in‑time and just‑enough access, elevation and approvals, auditing and forensics) evolve to meet emerging threat, compliance, and operational needs.
• Define how PAM integrates with Ping’s broader identity platform (SSO/MFA, IAM, IGA, directories, analytics) to deliver differentiated, end‑to‑end scenarios.
• Engage directly with CISOs, developers, security architects, identity leaders, and operations teams to deeply understand enterprise threat models, workflows, and constraints.
• Translate complex security and compliance requirements into clear, opinionated product use cases for both cloud and hybrid deployments.
• Monitor the PAM, IAM, and IGA competitive landscape and adjacent markets (cloud infra, DevOps, ITSM, ITOM) to ensure Ping is a strategic differentiator.
• Drive complex cross‑functional initiatives that span multiple product areas and services, ensuring clear ownership, milestones, and communication.
• Collaborate with Product Marketing, Sales, and Customer Success on positioning, packaging, and GTM plays for PAM‑centric solutions and bundles.
• Support strategic deals, customer escalations, and roadmap reviews as the primary product voice for PAM, especially with large global accounts.
• Define and track key success metrics (e.g., privileged account/session coverage, reduction in standing privileges, attach/expansion rates, time‑to‑value) and use them to drive iteration.
• Champion a culture of customer‑backed, data‑informed, experiment‑oriented decision‑making across the product organization.

Director, Product Management

Executive Assistant

• Act as a trusted partner and provide comprehensive administrative support to executives and senior leadership.
• Manage complex calendars, schedule meetings, coordinate travel arrangements, and handle logistics for internal and external events.
• Proactively identify and prioritize time-sensitive matters, ensuring that executives are well-prepared and informed for meetings and appointments.
• Serve as the primary point of contact for internal and external stakeholders, screening and directing inquiries, and providing timely and professional responses.
• Prepare and edit correspondence, presentations, and reports, ensuring accuracy and adherence to company standards.
• Assist in the preparation of materials for board meetings, executive presentations, and strategic initiatives.
• Conduct research, gather data, and provide analysis to support decision-making processes.
• Handle confidential and sensitive information with the utmost discretion and professionalism.
• Collaborate with cross-functional teams and department heads to facilitate effective communication, information sharing, and coordination of projects.
• Anticipate needs and proactively identify opportunities for process improvements, streamlining administrative tasks, and increasing efficiency.

Full-stack Engineer

• Work as part of an agile development team to implement the highest quality product features
• Have a voice in working with product management and owners to improve the platform and develop new features for our platform
• Understand and improve our local and cloud deployments
• Plan and estimate work to be completed
• Maintain existing code and resolve reported defects
• Actively contribute to the culture that makes this such a great team

Software Engineer

Sales Engineer

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
• Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
• Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.
• Communicating with customers and partners through the online support tool, and via audio and video calls and screen-sharing sessions.
• Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams.
• Reproducing customer problems internally, to enable the development and testing of a resolution
• Collecting information and documenting bugs with Engineering for the product/service issues that are impacting customers
• Providing feedback to the training and documentation teams
• Ensuring best practices are followed and processes are adhered to
• Actively prioritizing tasks/workload with self-discipline and good timekeeping
• Participating in the weekend queue manager/on-call rosters and scheduled public holiday coverage
• Clearly communicating with all stakeholders - customers, team members, other departments, management
• Leading escalation calls, when required
• Frequently mentoring other team members
• Developing a subject matter expertise in the product/service
• Using your creative thinking, business and technical analysis skills to go beyond existing industry standard practices
• Leading by example with excellent work ethic
• Contributing to technical screening, interviewing and final selection of new team members
• Being the first point of call for Urgent tickets and customer issues

Manager, Sales Engineering

• Define and maintain the product vision, strategy, and roadmap for Ping Identity's telemetry capabilities, with a strong emphasis on product usage, entitlements, and in-product experiences.
• Collaborate closely with other product management, engineering, operations, and security teams to ensure the successful development and delivery of telemetry features, managing this as a product from concept, to launch, and ongoing maintenance.
• Partner with business intelligence teams to ensure that telemetry data is made available to all key internal stakeholders.
• Collaborate with the customer success team to accelerate adoption of Ping products and with product management to improve customer experience using the telemetry data to determine the features most resonating with customers.
• Help shape the next generation IT backoffice architecture by providing product organization requirements as it relates to usage tracking and customer billing to the IT team.
• Define and track key performance indicators (KPIs) to measure the success of telemetry initiatives.

Senior Product Manager – Telemetry

Payroll

• Own and manage end-to-end multi-country payroll processing across EMEA and APAC liaising closely with the 3rd party payroll providers to ensure timely and accurate delivery.
• Execute full payroll cycles including data validation, payroll calculations, statutory deductions, benefits administration, off-cycle payments, final settlements, and year-end processes.
• Review and audit employee data changes, reconcile payroll outputs, identify variances, and resolve discrepancies to ensure 100% accuracy.
• Partner with People, Benefits, Accounting and Operations teams to maintain alignment on payroll processes, controls and policies.
• Monitor and interpret changes in local labor legislation to ensure ongoing compliance across jurisdictions.
• Provide payroll-related support to employees, resolving queries relating to pay, deductions, and payroll processes in a professional and timely manner.
• Support internal and external audits by compiling and validating payroll documentation and reports.