Ping Identity

Account Executive

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.
• Negotiate and close complex contracts with the support of global partners.
• Report on sales activity and forecasts to senior management.
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses.
• Provides customer feedback to marketing, customer success, product management, and engineering teams.
• Work collaboratively to acquire additional/specialist resources as needed.

Strategic Account Executive – Healthcare

Director

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
• Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
• Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
• Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.
• Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.
• Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
• Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.
• Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets.
• Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
• Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).
• Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
• Drive a culture of collaboration, innovation, and customer obsession.
• Champion the career development of team members through clear growth paths, coaching, and performance management.

Practice Director, Professional Services

Customer Success Manager

• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
• Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
• Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
• Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
• Challenge, recommend and redirect teams as well as manage client expectations during the engagement
• Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Senior Onboarding Customer Success Manager

Support Engineer

• You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions and speaking with customers via phone will happen regularly
• Investigate and reproduce issues in your own lab environment, to enable the development and testing of a resolution
• Lead escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible.
• Manage customer expectations and ensure SLAs are being met
• Collect information and document bugs with Engineering for the product/service issues that are impacting customers.
• Communicate frequently follow up with the customer by phone, email, and internet meeting systems
• Collaborate with colleagues across different regions using Intelligent Swarming methodology for faster resolution resulting in increased customer satisfaction.
• Maintain technical proficiency to enable you to resolve highly complex issues reported by customers, through training and lab setups.
• Contribute to knowledge resources, including creation, maintenance and enhancements of knowledge articles.
• Understand our business processes
• Be a mentor, sharing knowledge, on-boarding and supporting other Engineers.

Senior Technical Support Engineer

• Own renewal, churn, and expansion outcomes for the Strategic East portfolio, in close partnership with Sales and Renewals leadership.
• Ensure CSMs build and maintain strategic success plans for priority accounts, focusing on clear business outcomes, ROI, and executive alignment.
• Guide & align CSMs on customer portfolio prioritization, engagement strategy & planning, and strategic executive engagement coordination.
• Oversee delivery of annual department KPI targets for the Strategic East region.
• Proactively identify at‐risk customers, ensure CSMs deliver effective save plans, and drive cross‐functional mitigation actions.
• Utilize data (segmentation, health scores, product usage, NPS/CSAT) to prioritize focus and interventions across the strategic portfolio.
• Recruit, onboard, and develop a high‐performing Customer Success team aligned to Ping Identity’s core values.
• Set clear goals and expectations (KPIs, behaviors), and maintain a consistent rhythm of 1:1s, coaching, and performance reviews.
• Build strong career development plans for each team member, including skills, certifications, and stretch assignments.
• Model and reinforce a culture that is customer‐obsessed, data‐driven, collaborative, and accountable.
• Implement and continuously improve standard processes and playbooks for adoption and value realization within the strategic segment.
• Drive effective use of Customer Success tooling (e.g., Gainsight, CRM) for accurate data and workflows & ensure disciplined data hygiene & system updates to enable a clear windshield and rear view mirror on the business.
• Own the team’s forecasting and reporting for renewals, risk, and expansion opportunities in the East.
• Act as the primary CS point of contact for Sales leadership in the Eastern region, ensuring alignment on account strategies and executive engagement.
• Collaborate with Product and Engineering to advocate for strategic customer needs and influence the roadmap.
• Partner with Marketing on customer engagement events, advocacy, and developing customer success stories from your team’s accounts.
• Represent Customer Success in major escalations and incident reviews, ensuring clear communication and follow‐through, in partnership with Escalation Management, Support and Professional Services teams as needed.

• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
• Act as the voice of the customer internally to advocate for their needs.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
• Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
• Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
• Willingness to be a hands-on contributor.

DevOps Engineer

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure.
• Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products
• Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost.
• Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop.
• Participate in planning work and identify areas of improvement
• Perform technology evaluation and selection
• Participate in an on-call rotation for maintenance of the cloud solutions.

Staff Site Reliability Engineer

Technical Writer

• Contribute to the creation and maintenance of documentation for Identity for AI scenarios and PingAM/AIC journeys and nodes (what they do, how to configure them, when to use them, and how they behave in real flows).
• Write a mix of content types: concepts, configuration guides, end-to-end tutorials, troubleshooting topics, and reference content that connects APIs, nodes, and policies.
• Develop and test practical examples—sample flows, configuration snippets, diagrams—that show how to combine nodes, policies, APIs, and SDKs to solve real customer problems.
• Translate advanced identity topics—OAuth/OIDC, token exchange, journey orchestration, risk evaluation, modern auth patterns, and AI-agent architectures—into approachable content for architects and experienced developers.
• Work directly in the products and flows (PingAM, AIC journeys, Identity for AI examples) to validate behavior and ensure docs reflect reality, not just specs.
• Proactively identify confusing areas in the UX, call out risks or edge cases, and document recommended patterns rather than just options.
• Partner with Product Management, Engineering, and Architecture to understand roadmaps, refine feature designs, and surface doc requirements early.
• Participate in planning, backlog triage, and sprint activities to stay ahead of upcoming changes that affect journeys, nodes, and AI-related use cases.
• Work with other writers and editors to align on style, terminology, and reusable patterns for journey/node documentation and AI-focused content.
• Author content in our AsciiDoc/Antora, Git/GitHub-based toolchain, using branches, pull requests, and reviews to publish changes.
• Help keep builds clean by catching broken links, structural issues, and formatting problems before they reach production.
• Share tips, scripts, or small automation ideas that improve the consistency and efficiency of our documentation pipeline.

Senior Technical Writer

• Own renewal, churn, and expansion outcomes for the team’s book of business, in partnership with Sales and Renewals.
• Ensure CSMs build and maintain strategic success plans for priority accounts, with clear business outcomes, owners, and timelines.
• Oversee delivery of the annual department KPIs targets for the assigned regions under management.
• Proactively identify at-risk customers, ensure CSMs build and deliver save plans, and drive cross-functional mitigation actions.
• Use data (segmentation, health scores, product usage, NPS/CSAT, support signals) to prioritize focus and interventions across the portfolio.
• Recruit, onboard, and develop a high-performing Customer Success team aligned to company values.
• Set clear goals and expectations (KPIs, behaviours), and run a consistent rhythm of 1:1s, coaching, and performance reviews.
• Build strong career development plans for each team member, including skills, certifications, and stretch assignments.
• Model and reinforce a culture that is customer-obsessed, data-driven, collaborative, and accountable.
• Drive effective use of Customer Success tooling (e.g., Gainsight/CS platform, CRM, support systems) for accurate data and workflows.

Sales

• Creates, implements, measures and reviews a strategic or operational plan that drives achievement of business goals aligned to overall Ping strategy
• Uses mechanisms such as territory planning, account plans, opportunity inspection, pipeline management, account reviews, forecast calls, etc.
• Advises and coaches the sales team around how to position and articulate Ping Identity’s value proposition at Enterprise customers, thus increasing the average deal size
• Identifies and pursues opportunities to expand business activities within areas of responsibility
• Leverages GSIs & other partners to help source, develop and progress business
• Plans and controls the expense associated with the area of responsibility even if not responsible for overall cost center
• Establishes working relationships with external parties which supports the achievement of business goals
• Is conversant with Ping Identity’s systems and procedures and ensures effective use of and conformance to standard business practices and tools (i.e. SFDC – SalesForce.com)
• Communicates Ping Identity’s vision and aligns team and personal goals to achieve business results
• Provides direction and guidance, mentoring and development of the field team
• Lives teamwork and promotes cross-functional collaboration
• Recruits, builds and develops the team to deliver business results; Identifies, develops and promotes high potential employees
• Recommends and/or approves people-related decisions – hiring, promotions, merit increases, rewards & recognition, training initiatives, etc.
• Drives performance review and development planning process with annual and quarterly review meetings
• Has established multi-vertical C level contacts in large Enterprise customers
• Has an established partner/SI network and is used to working with partners on projects
• Builds relationships with customers (internal or external) as necessary providing customer escalation management as necessary for problem resolution
• Provides support for customer relationship management as necessary and drives initiatives which result in improvement in customer satisfaction
• Drives initiatives which result in improvement in customer satisfaction

Director, Sales – Nordics

• Drive adoption, value realization, renewal, and expansion within a defined portfolio of customers.
• Act as the primary post‑sales relationship owner, orchestrating the right resources across Support, Product, Services, and Sales.
• Own customer health, retention, and risk management for your portfolio, in partnership with Sales and Renewals.
• Build, maintain, and execute customer success plans for priority accounts, with clear business outcomes, milestones, and owners.
• Proactively identify renewal and churn risk, create save plans, and track mitigation activities.
• Surface and qualify expansion opportunities (cross‑sell, up‑sell, use‑case expansion) and collaborate with Sales/Account Management to progress them.
• Translate customer objectives into measurable outcomes and ensure progress is tracked and communicated.
• Regularly review usage data, health scores, and telemetry to spot gaps, drive adoption plays, and prevent value erosion.
• Build and maintain strong, trust‑based relationships with day‑to‑day contacts, project owners, and business sponsors.
• Capture and share customer feedback, ensuring issues are followed through to resolution and learnings are socialized internally.
• Identify and develop customer advocates for references, testimonials, case studies, and events.
• Keep customer records accurate and up‑to‑date in CS tools and CRM (health scores, notes, success plans, risks, and actions).
• Use standardized playbooks and processes for adoption, development, and renewal preparation.
• Contribute to continuous improvement of CS processes, templates, and best practices.

Senior Customer Success Manager

Vice President

• Be the revenue and growth engine for Ping Identity, by delivering revenue targets within the Americas region.
• Provide visionary leadership to the Americas sales team, fostering a high-performance culture that drives results and exceeds revenue targets.
• Develop and implement the Go-To-Market strategy for the Americas region, aligning sales objectives with overall business goals and market dynamics.
• Drive revenue growth by identifying new business opportunities, expanding existing accounts, and optimizing sales processes.
• Work closely with cross-functional teams including Marketing, Renewals, Customer Success, and Product Management to develop integrated strategies that maximize customer value and drive long-term growth.
• Create, implement, measure and review an operational plan that drives achievement of business goals
• Stay abreast of industry trends, competitive landscapes, and customer needs to inform strategic decision-making and market positioning.
• Cultivate strong relationships with key customers, partners, and industry influencers to enhance Ping Identity's brand presence and market leadership.
• In partnership with sales operations, maniacally review and analyze forecasting, sales stage, and pipeline data to drive business insights and continuous improvement.
• Accurately forecast and achieve business targets.
• Plan and control the expenses for the function - consistently looking for efficiencies.
• Be an expert with our systems and procedures and ensure effective use of and conformance to standard business practices and tools (i.e. SFDC – SalesForce.com, ClosePlan).
• Continuously optimize for high performance, efficiencies, and scale.
• Establish and track key performance metrics to evaluate sales effectiveness and drive continuous improvement initiatives.
• Regularly report on key metrics to Ping leadership, as well as Ping’s Board of Directors.
• Build and lead a high performance organization of sales leaders & direct sellers.
• Provide leadership and ensure development of all revenue & pipeline related resources across the organization.
• Own people related decisions with the organization – hiring, promotions, merit increases, rewards and recognition, training initiatives etc.
• Coach/mentor individuals and the team, identify and execute opportunities for sales force development and enablement.

SVP, Americas

• Own and exceed annual targets for net-new revenue by penetrating a defined list of strategic, high-value SLED prospect and customer accounts.
• Strategically win large-scale, initial identity security deals that pave the way for broad, multi-year platform adoption and account expansion.
• Partner with C-level and IT executive decision-makers to consult on complex identity and access management (IAM) and cybersecurity roadmaps.
• Create and execute proactive, data-driven engagement plans tailored to reach and influence key technology and security leaders within public sector agencies.
• Efficiently navigate and manage the full sales lifecycle, including RFI/RFP responses, complex contract negotiations, and final close.
• Quarterback your team including Solutions Engineers, Customer Success Managers, and Product Experts to deliver tailored, high-value identity security solutions.

Strategic Account Executive – SLED

Sales Engineer

• Deliver pre-sales activities including solution demonstrations, presentations, technical guidance, proof of concepts, and RfX responses.
• Act as the go-to technical expert on Ping Identity solutions for customers, partners, and internal teams.
• Establish enduring relationships with customers and become their trusted advisor
• Collaborate with the sales team to deliver revenue. Emphasis during key sales cycle phases of Qualification, Discovery, and Technical Proof Phase
• Coordinate, throughout sales cycle, pre-sales efforts with a post-sales service delivery team
• Leading customer-facing meetings, both through videoconferencing and in-person to, deliver presentations, whiteboarding sessions, and demonstrations of Ping Identity solutions and their value remotely, in-person, and at industry events
• Provide insightful feedback on product enhancements and customer needs to product owners.
• Mentoring, both formally and informally, junior team members
• Develop subject matter expert-level knowledge of at least one of Ping Identity's solutions and serve as an expert resource to other Sales Engineers within the organization
• Able to travel 15% to 40% as needed

Senior Sales Engineer – Public Sector

Operations

• Design, model, and operationalize global sales compensation plans aligned to company GTM strategy, including base comp plans, accelerators, kickers, and SPIFs.
• Own quota and target setting processes, incorporating ramp structures, cohort-based productivity assumptions, and attainment planning.
• Develop commission cost models (pre-plan scenario analysis and ongoing actuals vs. plan) and present findings to Finance and Sales Leadership.
• Own and maintain the sales capacity model, including detailed AE headcount tracking, forecasting of start dates and terminations, and attrition analysis.
• Build and maintain productivity models segmented by GEO, role type, and tenure cohort.
• Lead segmentation methodology design — defining how the market is sliced into addressable segments by geography, tier, and vertical.
• Develop and refine account scoring models and territory balancing frameworks to support field leadership in territory assignment.
• Prepare executive and Board-level summaries, reports, and presentations that provide concise analysis of sales performance, productivity, bookings, pipeline, and coverage.
• Partner with key departments such as Finance, HR, Business Applications, and Marketing to ensure cross-functional alignment on compensation, headcount, and coverage model decisions.
• Manage the compensation exception and dispute resolution process in partnership with HR and Sales Leadership.
• Support ad hoc analysis for the CRO, VP of Sales, and Finance as needed.
• Leverage AI, automation, and advanced analytics to drive continuous improvement in sales operations processes, reporting, and decision-making.
• Responsible for leading a team by hiring, developing talent to cultivate a high-performance culture.

Strategic Account Executive – Healthcare

Practice Director, Professional Services

Senior Onboarding Customer Success Manager

Senior Technical Support Engineer

Customer Success Manager

Customer Success Manager

Staff Site Reliability Engineer

Senior Technical Writer

Customer Success Manager

Director, Sales – Nordics

Senior Customer Success Manager

SVP, Americas

Strategic Account Executive – SLED

Senior Sales Engineer – Public Sector

Director, Sales Operations