Ping Identity

Executive Assistant

• Act as a trusted partner and provide comprehensive administrative support to executives and senior leadership.
• Manage complex calendars, schedule meetings, coordinate travel arrangements, and handle logistics for internal and external events.
• Proactively identify and prioritize time-sensitive matters, ensuring that executives are well-prepared and informed for meetings and appointments.
• Serve as the primary point of contact for internal and external stakeholders, screening and directing inquiries, and providing timely and professional responses.
• Prepare and edit correspondence, presentations, and reports, ensuring accuracy and adherence to company standards.
• Assist in the preparation of materials for board meetings, executive presentations, and strategic initiatives.
• Conduct research, gather data, and provide analysis to support decision-making processes.
• Handle confidential and sensitive information with the utmost discretion and professionalism.
• Collaborate with cross-functional teams and department heads to facilitate effective communication, information sharing, and coordination of projects.
• Anticipate needs and proactively identify opportunities for process improvements, streamlining administrative tasks, and increasing efficiency.

Technical Writer

• Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
• Collaborate effectively with a globally distributed team and stakeholders across various time zones.
• Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.
• Investigate, research, and learn PingOne Authorize, Ping Authorize, and other PingOne products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
• Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
• Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

Technical Writer III

Revenue Operations

• Conduct comprehensive needs assessments to identify knowledge gaps, skill deficiencies, and performance bottlenecks across GTM teams.
• Develop and implement data-driven enablement strategies aligned with business objectives, focusing on measurable outcomes.
• Design and curate personalized learning journeys that incorporate modern learning methodologies (e.g., microlearning, social learning, gamification).
• Collaborate with SMEs to create engaging and relevant content, including sales playbooks, partner battlecards, competitive intelligence, and customer success stories.
• Develop and maintain a centralized repository of diverse enablement resources, ensuring easy access and discoverability in day-to-day selling motion.
• Leverage technology & AI tools to build interactive, dynamic learning experiences and to find ways to reduce friction or improve “ease of” in the field.
• Facilitate impactful sessions, workshops, and coaching programs using blended learning approaches.
• Apply change management approaches to drive adoption of enablement programs, tools and resources through effective communication and layered engagement strategies.
• Foster a culture of continuous learning, knowledge sharing and field excellence within the GTM organization.
• Establish key performance indicators (KPIs) to track the effectiveness of enablement programs and measure their impact on revenue.
• Analyze data to identify trends, insights, and areas for improvement.
• Use data to continuously optimize enablement content, delivery methods, and program effectiveness.
• Implement and utilize sales enablement platforms, AI tooling and CRM integrated learning tools.
• Build strong relationships with sales leadership, product marketing, customer success, and other key stakeholders.
• Act as a trusted advisor to GTM teams, providing ongoing support and guidance.
• Communicate effectively with stakeholders to ensure alignment and transparency.
• Provide feedback loops between the field and product/marketing teams.

Revenue Enablement Manager

Account Executive

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.
• Negotiate and close complex contracts with the support of global partners.
• Report on sales activity and forecasts to senior management.
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses.
• Provides customer feedback to marketing, customer success, product management, and engineering teams.
• Work collaboratively to acquire additional/specialist resources as needed.

Enterprise Account Executive

DevOps Engineer

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure.
• Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products
• Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost.
• Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop.
• Participate in planning work and identify areas of improvement
• Perform technology evaluation and selection
• Participate in an on-call rotation for maintenance of the cloud solutions.

Senior Staff Site Reliability Engineer

Support Engineer

• Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
• Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience
• Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests
• Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution
• Managing and responding to phone support and alerts, escalating cases as needed
• Communicating with customers and partners via the online support tool, and via audio and video calls and screen-sharing sessions
• Reproducing customer problems internally, to enable the development and testing of a resolution
• Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams.
• Showing a respect for all team members and customers at all times
• Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers
• Actively prioritizing tasks/workload with self-discipline and good timekeeping
• Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction
• Participation in escalation calls, when required, to brief stakeholder management on support cases, and assist in the creation of action plans aiming to solve customer issues as quickly as possible.
• Showing empathy for the customer's situation and listening with the intent to understand the situation clearly
• Ensuring best practices are followed and processes are adhered to, especially with regard to ISO27001/9001 compliance, security incidents and data breaches

Technical Support Engineer II – Shifted Work Week

Technical Account Manager

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
• Facilitate visibility into company’s product roadmap to help educate and engage customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
• Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
• Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements
• Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Sales Development Rep

• Produce qualified meetings for Sales that convert into pipeline opportunities
• Achieve key metrics for sales growth on a monthly and quarterly basis
• Know what it takes to meet or exceed your goals and maintain the momentum to do so
• Identify prospective companies as potential customers
• Perform research on companies as a component of lead generation and qualification activities utilizing the web and other available research tools
• Navigate through an organization to get what you need
• Build and maintain alignment and positive partnerships with Sales and Marketing to meet regional objectives
• Leverage any opportunity you can to learn about the market and the business
• Work with mentors to set goals for yourself
• Ensure use and data integrity of Salesforce (CRM) and Sales Engagement Tool

Sales Development Representative

Product Manager

• Own and evolve the Buyer Journey value stream (lead and opportunity management, Quote‑to‑Cash, and related Go-To-Market processes)
• Act as the primary product manager across business and Information Systems teams for buyer-journey technology and business processes
• Be accountable for outcomes, not just strategy — tying epics and features to real improvements in seller, partner, and buyer experience
• Shape and maintain an outcome‑based roadmap that connects company strategy to concrete delivery work
• Own the Buyer Journey roadmap: Define and maintain a clear, transparent roadmap across Sales, Marketing, Revenue Operations, Finance, Product, Customer Experience, and Information Systems that connects business goals to prioritized epics and features.
• Start with the problem, not the solution: Lead discovery to clarify the “why” and intended outcomes before locking into technology solutions, keeping a strong outside‑in focus on buyer, seller, and partner experience. Facilitate collaborative whiteboarding and brainstorming sessions with business stakeholders to co‑create options, uncover unstated needs, and look around the corner on future impacts — then work with business SMEs, architects, and IS partners to shape and propose solution options, acting as a trusted advisor and partner on how best to enable their business outcomes, not just an order-taker for requirements.
• Drive delivery and outcomes: Act as the accountable product manager from epic definition through launch and stabilization, partnering with project managers, scrum teams, Business Analysts, IS, and (over time) Enterprise Architecture.
• Bridge strategy to execution: Translate company and Executive Leadership priorities into a clear, sequenced delivery plan for the Buyer Journey value stream — facilitating alignment forums and trade‑off discussions, and ensuring decisions show up as changes to roadmaps, epics, and team backlogs.
• Lead and coach the Buyer Journey team: Provide day‑to‑day direction to Business Analysts and act as a visible leader to the full Buyer Journey scrum team — helping shape user stories, maintain a healthy backlog, and advise on Agile delivery best practices (e.g., slicing work, readiness, ceremonies) so that process maps, requirements, and delivery plans all ladder directly to the roadmap and outcomes you own.
• Measure and communicate impact: Define and track clear business outcome metrics (e.g., lead‑to‑cash cycle time, quote/approval SLAs, renewal velocity, pipeline hygiene) and use data and telemetry to refine priorities — and, when needed, build simple, compelling business cases that connect your recommendations to expected impact on revenue, efficiency, risk, or customer and partner experience.

Senior Manager, Business Transformation, Digital Product Management

• Lead, mentor, and grow a high-performing team of Site Reliability Engineers, partnering with the People team to recruit and retain top-tier talent.
• Oversee the availability, latency, performance, and capacity of services within our FedRamp and DoD compliant environments.
• Manage a global on-call rotation using a follow-the-sun model, lead the incident response process, and conduct blameless post-mortems to prevent recurrence while satisfying all regulatory reporting requirements.
• Drive the automation of infrastructure, build/release processes, and operations to reduce manual overhead and improve reliability and compliance.
• Establish and maintain the Continuous Monitoring (ConMon) program for the environment, ensuring the timely collection and reporting of evidence (e.g., vulnerability scans, audit logs).
• Work with Product and Engineering teams to scope, plan, and execute on the SRE roadmap.
• Collaborate intimately with Security and Compliance teams to ensure our services meet and exceed government compliance and security standards, including active participation in the annual audit cycle.

Manager, Site Reliability Engineering – Government Cloud

Account Manager

• Monitor the health of premier accounts.
• Learn the historical feedback and expectations
• Organize ongoing support case reviews and ensure prioritization
• Educate customers on best practices and learning opportunities
• Ensure customer needs and case Service level agreements are met
• Oversee / communicate post mortem activities
• Monitor trends and design processes to improve customers' experience
• Organize follow-the-sun handovers across regions
• Work with Engineers to help relay each customer’s unique priorities
• Contribute to the management of working processes
• Critical Incident Management (Escalation Management)
• Manager on-call weekend rotation
• Work directly with other teams to strengthen

Support Account Manager

Marketing

• Jointly work as part of the DACH leadership team and the Senior Field Marketing Manager for Northern Europe to develop the strategic approach required for success in region to drive exceptional growth
• Work with internal parties and third-party vendors to develop and achieve our Go To Market vision in region
• Execute the DACH plan with clear focus on delivering the metrics of success
• Review, refine and develop the GTM tactics on a regular basis to ensure continued engagement and penetration into the named strategic accounts
• Work with the Pan-EMEA Programmes lead to create and execute vertical or use case led GTM plans for Account Executives to an enterprise audience (ABM 1:Few, 1:1)
• Provide articulate feedback on the campaigns, analysis of success and next steps
• Participate to the quarterly QBRs reporting on successes and outlining future strategies and tactics
• Responsible for budget and procurement processes, auditing and accountability for budget spend and management

Field Marketing Manager

Frontend Engineer

• Contribute to the re-design and development of the Customer Dashboard
• Maintain, develop and ship new features on Web SDK, Website and Dashboards
• Collaborate with other teams to define, design, and ship new features
• Improve the unit testing of the existing products
• Conduct code reviews and provide constructive feedback to peers

Ping Identity

Executive Assistant

Technical Writer III

Revenue Enablement Manager

Enterprise Account Executive

Senior Staff Site Reliability Engineer

Technical Support Engineer II – Shifted Work Week

Technical Account Manager

Sales Development Representative

Senior Manager, Business Transformation, Digital Product Management

Manager, Site Reliability Engineering – Government Cloud

Technical Account Manager

Support Account Manager

Field Marketing Manager

Senior Front-End Engineer

Strategic Account Executive