Customer Success Executive

Ping Identity

Technical expert for customer success at Ping Identity, managing complex challenges and ensuring customer satisfaction through strategic solutions. Advocating for customers and driving adoption of Ping's identity solutions.

Posted 7/22/2026full-timeRemote • Colorado • 🇺🇸 United StatesSeniorLead💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success by managing customer relationships, driving adoption, and advocating for customer needs while leveraging technical knowledge of Cloud Solutions and Ping's offerings. Possesses strong communication and analytical skills to translate complex technical concepts into business terms and deliver effective success plans.

Highest-signal resume keywords

Customer Success ManagementCloud Solutions ExpertiseTechnical Aptitude for Ping SolutionsExceptional Communication SkillsExperience with SFDC or Gainsight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data AnalysisTechnical Issue ResolutionOnboarding and Adoption StrategiesIAM Best PracticesSoftware Development Process Knowledge

Soft Skills

Proactive Problem SolvingInfluencing and AdvocacyCollaboration with Cross-Functional TeamsPresentation SkillsCuriosity and Initiative

Tools & Technologies

SFDCGainsightPing Solutions

Industry Keywords

Customer ExperienceIdentity ManagementCloud Service ImplementationEnterprise-Level Customer EngagementTechnical Stakeholder Management

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
Acting as the voice of the customer internally to advocate for their needs.
Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers.
Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers.
Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform.
Leveraging multiple Ping solutions to provide high-level technical advisement to customers.
Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high.
Engaging with technical and business owners at all levels on the customer side.
Communicating and influencing effectively at all levels of the organization, including C-level.
Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
Willingness to be a hands-on contributor.

Requirements

What you’ll need

A minimum of 10 years of related experience in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
Proven track record of driving issues to resolution and advocating on behalf of a customer.
Experience working with enterprise-level customers.
Knowledge of the software development process and design methodologies.
Exceptional communication and presentation skills.
The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers.
A strong combination of technical and leadership skills.
A naturally curious and proactive approach to uncovering adoption blockers and risks.
Experience with SFDC, Gainsight, or equivalent CRM systems.
Solid technical understanding of Cloud Solutions.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)