Customer Success Manager

Ping Identity

Customer Success Manager serving as a partner for U.S. customer organizations at Ping Identity.

Posted 6/2/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $76,000 - $95,000 per yearWebsite

ATS Keywords

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Hard Skills

customer data analysistechnical trend identificationrisk assessmentcloud service implementationidentity managementtechnical aptitudeadoption blocker identificationproactive guidance

Soft Skills

communicationcustomer advocacycuriosityproactivityexpectation management

Tools & Technologies

SFDCGainsightCRM systems

Industry Keywords

Customer SuccessCustomer Experiencecloud solutions

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
Act as the voice of the customer internally to advocate for their needs.
Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
Willingness to be a hands-on contributor.

Requirements

What you’ll need

A minimum of 4 years of related experience in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
A naturally curious and proactive approach to uncovering adoption blockers and risks.
Experience with SFDC, Gainsight, or equivalent CRM systems.
Solid technical understanding of Cloud Solutions.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)