Senior Manager, Technical Account Management

Ping Identity

Senior Manager responsible for leading Technical Account Management teams at Ping Identity. Ensuring success for Elite customers by overseeing delivery, relationships, and operational strategies.

Posted 6/19/2026full-timeRemote • Colorado • 🇺🇸 United StatesSenior💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and mentor a team of Technical Account Managers
Define the technical account management roadmap for our Elite accounts
Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments
Build strong, long-term relationships with key customer stakeholders
Act as a critical bridge between customers and Ping’s internal teams
Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks

Requirements

What you’ll need

10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
5+ years of direct people management experience overseeing technical, client-facing engineering teams.
Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.
Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes.
Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managemententerprise customer experience engineeringtechnical support leadershipcomplex IT deliveryarchitectural design reviewsoperational health checkspre-launch risk assessmentsapplication integrationssecurity architectures

Soft Skills

leadershipmentoringrelationship buildingcommunicationexecutive presencecollaborationproblem-solving