Customer Success Executive

Ping Identity

Customer Success Executive at Ping Identity managing complex customer challenges and leading strategic conversations. Responsible for adoption, advocacy, and providing technical insights for clients.

Posted 6/11/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLead💰 $131,000 - $142,000 per yearWebsite

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
Acting as the voice of the customer internally to advocate for their needs.
Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers.
Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers.
Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform.
Leveraging multiple Ping solutions to provide high-level technical advisement to customers.
Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high.
Engaging with technical and business owners at all levels on the customer side.
Communicating and influencing effectively at all levels of the organization, including C-level.
Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
Willingness to be a hands-on contributor.

Requirements

What you’ll need

A minimum of 10 years of related experience in Customer Success / Experience.
Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
Proven track record of driving issues to resolution and advocating on behalf of a customer.
Experience working with enterprise-level customers.
Knowledge of the software development process and design methodologies.
Exceptional communication and presentation skills.
The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers.
A strong combination of technical and leadership skills.
A naturally curious and proactive approach to uncovering adoption blockers and risks.
Experience with SFDC, Gainsight, or equivalent CRM systems.
Solid technical understanding of Cloud Solutions.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer data analysistechnical trends identificationsuccess plans developmentIAM best practicescloud service implementationidentity managementsoftware development processdesign methodologiestechnical issue resolutiontechnical advisement

Soft Skills

customer advocacycommunication skillspresentation skillsleadership skillsproactive approachcollaborationinfluencing skillsanalytical skillsproblem-solvingcustomer relationship management