Senior Director, Renewals

Ping Identity

Senior Director of Renewals at Ping Identity managing subscription and SaaS renewals. Leading a team to maximize recurring revenue through strategic execution in the Americas region.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead team to exceed quarterly and annual ARR, renewal rate, uplift, on-time renewal, and forecast accuracy targets.
Build a high-performing organization through hiring, coaching, talent development, succession planning, and performance management.
Develop and execute regional renewal strategy for the Americas, including churn mitigation, multi-year renewal strategy, price uplift strategy, and sales-attach motions.
Drive forecast rigor and operating cadence, ensuring accurate pipeline inspection, risk identification, and executive visibility into renewal outcomes.
Partner with Sales, Customer Success, Channel, Finance, Legal, and Deal Management to improve execution and remove friction in the renewal process.
Establish and enforce policies, processes, and best practices that improve retention, scalability, and customer experience.
Lead executive-level customer and internal negotiations on complex, strategic, or at-risk renewals.
Use data and market insight to identify trends, root causes, and structural improvements that increase retention and Net Revenue Retention over time.

Requirements

What you’ll need

8+ years of experience in software or SaaS renewals, retention, account management, or post-sales revenue leadership, including leadership of frontline managers.
Proven track record of leading high-performing renewal teams that consistently deliver against ARR, renewal rate, uplift, and churn targets.
Strong executive presence with experience leading complex commercial negotiations and customer-facing escalations.
Demonstrated ability to build operating rigor through forecasting, inspection cadence, process design, and performance analytics.
Strong cross-functional leadership skills with the ability to influence Sales, Customer Success, Finance, Legal, and Operations partners.
Experience designing scalable renewal strategies, segmentation models, and growth/attach motions.
Excellent written and verbal communication skills, including QBRs, executive reviews, and change leadership.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS renewalsaccount managementperformance analyticsforecastingprocess designretention strategiessegmentation modelschurn mitigationsales-attach motionsexecutive negotiations

Soft Skills

leadershipcoachingtalent developmentperformance managementcross-functional leadershipinfluencecommunicationexecutive presencenegotiationchange leadership