Senior Onboarding Customer Success Manager

Ping Identity

Onboarding Senior Customer Success Manager leading deployment strategies for customers at Ping Identity. Ensuring seamless transitions and collaboration with cross-functional teams.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $87,000 - $116,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage the deployment strategy for a variety of customers
Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule
Actively participate in the management of project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items
Collaborate cross-functionally with other teams, such as sales, product and support, to seek solutions for our customers’ needs, their business, and ensure that we are exceeding expectations in successful delivery of objectives
Collaborate with various customer and internal stakeholders, which consists of senior leadership teams (C-level execs, senior leadership) and project level resources such as cloud service consultants, product management, and engineering
Challenge, recommend and redirect teams as well as manage client expectations during the engagement
Analyze project goals, create a plan to achieve those goals, and drive the project team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution

Requirements

What you’ll need

Deep expertise in leading the delivery of enterprise level Customer deployment projects
Management of technical projects consisting of both customer and vendor members and stakeholders
Understanding of the value proposition of Ping Identity
Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts
Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
Ability to lead individuals, teams or multiple groups
Outstanding written and verbal communication skills with team members and audiences of all levels
Planning and overseeing preparation and dissemination of project communications
‘Player Coach’ mindset - managing the customer and doing what is required to achieve success
Excellent people management skills, including the ability to influence, negotiate and achieve results
Proven expertise in managing conflicting priorities and escalations under pressure
Willingness to travel to client locations to deliver professional services when needed (less than 25% travel)

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcloud deploymententerprise cloud migrationdata managementsecurityapplication platformsbusiness applicationscustomer deployment projectstechnical project managementinfrastructure

Soft Skills

leadershipcommunicationcollaborationinfluencenegotiationproblem-solvingplanningteam managementcustomer engagementconflict resolution