Practice Director, Professional Services

Ping Identity

Director of Professional Services leading Americas services team at Ping Identity. Driving bookings and customer satisfaction while managing critical partnerships and services delivery.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesLead💰 $148,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy.
Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings.
Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals.
Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement.
Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners.
Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance.
Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics.
Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets.
Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk.
Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives).
Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals.
Drive a culture of collaboration, innovation, and customer obsession.
Champion the career development of team members through clear growth paths, coaching, and performance management.

Requirements

What you’ll need

10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery.
Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity.
Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models.
Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT.
Skilled in navigating complex client environments and executive-level stakeholder management.
Strong people leadership and organizational development skills.
Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred.
Ability to travel within the Americas up to 30%.

Benefits

Comp & perks

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Professional Servicescloud deliverypartner ecosystemsidentity and access managementcybersecuritydelivery oversightquality assuranceGTM planningperformance managementco-delivery models

Soft Skills

relationship buildingleadershiporganizational developmentcollaborationinnovationcustomer obsessionmentoringcoachingstakeholder managementcommunication