Ping Identity

Product Manager

• Own and evolve the Buyer Journey value stream (lead and opportunity management, Quote‑to‑Cash, and related Go-To-Market processes)
• Act as the primary product manager across business and Information Systems teams for buyer-journey technology and business processes
• Be accountable for outcomes, not just strategy — tying epics and features to real improvements in seller, partner, and buyer experience
• Shape and maintain an outcome‑based roadmap that connects company strategy to concrete delivery work
• Own the Buyer Journey roadmap: Define and maintain a clear, transparent roadmap across Sales, Marketing, Revenue Operations, Finance, Product, Customer Experience, and Information Systems that connects business goals to prioritized epics and features.
• Start with the problem, not the solution: Lead discovery to clarify the “why” and intended outcomes before locking into technology solutions, keeping a strong outside‑in focus on buyer, seller, and partner experience. Facilitate collaborative whiteboarding and brainstorming sessions with business stakeholders to co‑create options, uncover unstated needs, and look around the corner on future impacts — then work with business SMEs, architects, and IS partners to shape and propose solution options, acting as a trusted advisor and partner on how best to enable their business outcomes, not just an order-taker for requirements.
• Drive delivery and outcomes: Act as the accountable product manager from epic definition through launch and stabilization, partnering with project managers, scrum teams, Business Analysts, IS, and (over time) Enterprise Architecture.
• Bridge strategy to execution: Translate company and Executive Leadership priorities into a clear, sequenced delivery plan for the Buyer Journey value stream — facilitating alignment forums and trade‑off discussions, and ensuring decisions show up as changes to roadmaps, epics, and team backlogs.
• Lead and coach the Buyer Journey team: Provide day‑to‑day direction to Business Analysts and act as a visible leader to the full Buyer Journey scrum team — helping shape user stories, maintain a healthy backlog, and advise on Agile delivery best practices (e.g., slicing work, readiness, ceremonies) so that process maps, requirements, and delivery plans all ladder directly to the roadmap and outcomes you own.
• Measure and communicate impact: Define and track clear business outcome metrics (e.g., lead‑to‑cash cycle time, quote/approval SLAs, renewal velocity, pipeline hygiene) and use data and telemetry to refine priorities — and, when needed, build simple, compelling business cases that connect your recommendations to expected impact on revenue, efficiency, risk, or customer and partner experience.

Senior Manager, Business Transformation, Digital Product Management

DevOps Engineer

• Lead, mentor, and grow a high-performing team of Site Reliability Engineers, partnering with the People team to recruit and retain top-tier talent.
• Oversee the availability, latency, performance, and capacity of services within our FedRamp and DoD compliant environments.
• Manage a global on-call rotation using a follow-the-sun model, lead the incident response process, and conduct blameless post-mortems to prevent recurrence while satisfying all regulatory reporting requirements.
• Drive the automation of infrastructure, build/release processes, and operations to reduce manual overhead and improve reliability and compliance.
• Establish and maintain the Continuous Monitoring (ConMon) program for the environment, ensuring the timely collection and reporting of evidence (e.g., vulnerability scans, audit logs).
• Work with Product and Engineering teams to scope, plan, and execute on the SRE roadmap.
• Collaborate intimately with Security and Compliance teams to ensure our services meet and exceed government compliance and security standards, including active participation in the annual audit cycle.

Manager, Site Reliability Engineering – Government Cloud

Technical Account Manager

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
• Facilitate visibility into company’s product roadmap to help educate and engage customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
• Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
• Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
• Engage in the escalation and priority of support tickets created by clients in the program as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
• Provide feedback to Product Management for future products or enhancements based on trends and requirements
• Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Account Manager

• Monitor the health of premier accounts.
• Learn the historical feedback and expectations
• Organize ongoing support case reviews and ensure prioritization
• Educate customers on best practices and learning opportunities
• Ensure customer needs and case Service level agreements are met
• Oversee / communicate post mortem activities
• Monitor trends and design processes to improve customers' experience
• Organize follow-the-sun handovers across regions
• Work with Engineers to help relay each customer’s unique priorities
• Contribute to the management of working processes
• Critical Incident Management (Escalation Management)
• Manager on-call weekend rotation
• Work directly with other teams to strengthen

Support Account Manager

Marketing

• Jointly work as part of the DACH leadership team and the Senior Field Marketing Manager for Northern Europe to develop the strategic approach required for success in region to drive exceptional growth
• Work with internal parties and third-party vendors to develop and achieve our Go To Market vision in region
• Execute the DACH plan with clear focus on delivering the metrics of success
• Review, refine and develop the GTM tactics on a regular basis to ensure continued engagement and penetration into the named strategic accounts
• Work with the Pan-EMEA Programmes lead to create and execute vertical or use case led GTM plans for Account Executives to an enterprise audience (ABM 1:Few, 1:1)
• Provide articulate feedback on the campaigns, analysis of success and next steps
• Participate to the quarterly QBRs reporting on successes and outlining future strategies and tactics
• Responsible for budget and procurement processes, auditing and accountability for budget spend and management

Field Marketing Manager

Frontend Engineer

• Contribute to the re-design and development of the Customer Dashboard
• Maintain, develop and ship new features on Web SDK, Website and Dashboards
• Collaborate with other teams to define, design, and ship new features
• Improve the unit testing of the existing products
• Conduct code reviews and provide constructive feedback to peers

Senior Front-End Engineer

Account Executive

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.
• Negotiate and close complex contracts with the support of global partners.
• Report on sales activity and forecasts to senior management.
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses.
• Provides customer feedback to marketing, customer success, product management, and engineering teams.
• Work collaboratively to acquire additional/specialist resources as needed.

Strategic Account Executive

Sales

• Creates, implements, measures and reviews a strategic or operational plan that drives achievement of business goals aligned to overall Ping strategy
• Uses mechanisms such as territory planning, account plans, opportunity inspection, pipeline management, account reviews, forecast calls, etc.
• Advises and coaches the sales team around how to position and articulate Ping Identity’s value proposition at Enterprise customers, thus increasing the average deal size
• Identifies and pursues opportunities to expand business activities within areas of responsibility
• Leverages GSIs &amp; other partners to help source, develop and progress business
• Plans and controls the expense associated with the area of responsibility even if not responsible for overall cost center
• Establishes working relationships with external parties which supports the achievement of business goals
• Is conversant with Ping Identity’s systems and procedures and ensures effective use of and conformance to standard business practices and tools (i.e. SFDC – SalesForce.com)
• Communicates Ping Identity’s vision and aligns team and personal goals to achieve business results
• Provides direction and guidance, mentoring and development of the field team
• Lives teamwork and promotes cross-functional collaboration
• Recruits, builds and develops the team to deliver business results; Identifies, develops and promotes high potential employees
• Recommends and/or approves people-related decisions – hiring, promotions, merit increases, rewards &amp; recognition, training initiatives, etc.
• Drives performance review and development planning process with annual and quarterly review meetings
• Has established multi-vertical C level contacts in large Enterprise customers
• Has an established partner/SI network and is used to working with partners on projects
• Builds relationships with customers (internal or external) as necessary providing customer escalation management as necessary for problem resolution
• Provides support for customer relationship management as necessary and drives initiatives which result in improvement in customer satisfaction
• Drives initiatives which result in improvement in customer satisfaction

Director, Sales

• Own the end-to-end execution of 1:1 ABM programs, operating in a “one program to one account” model for Ping’s highest-value accounts.
• Build and execute orchestrated, multi-channel ABM programs that span digital, sales-led, and non-digital channels, including field marketing, executive briefings, private events, workshops, direct mail, and experiential activations.
• Develop a 360-degree marketing plan in close partnership with sales, aligning on objectives, target personas, messaging, engagement strategy, and success metrics.
• Act as the primary marketing owner for assigned ABM accounts, ensuring every touchpoint—digital, sales, and in-person—works together as a cohesive experience.
• Establish deep, trusted partnerships with sales leaders and account teams to jointly plan, execute, and optimize ABM programs.
• Maintain tight operating cadence with sales (planning, execution, readouts, optimization) to ensure programs adapt to account needs and sales feedback in real time.
• Enable sales with insights, messaging, and coordinated plays informed by intent data and account engagement signals.
• Lead hands-on use of 6sense (or similar intent platforms) to identify in-market accounts, uncover buying signals, and prioritize engagement.
• Translate intent data into actionable strategies that drive personalized campaigns, sales outreach, and field and experiential activation.
• Design and build the foundational ABM operating model, including processes, workflows, playbooks, and governance.
• Create standardized frameworks for account selection, tiering, campaign design, activation, and cross-channel orchestration.
• Plan and execute account-specific and small-group ABM events, including executive briefings, private dinners, roundtables, customer workshops, and field activations.
• Partner with field marketing and sales to ensure events and experiences are tailored to the strategic objectives of priority accounts.
• Ensure non-digital ABM investments are tightly integrated with digital and sales plays to reinforce messaging and advance accounts through the buying journey.
• Build and own ABM measurement frameworks within Salesforce and related tools to track engagement, pipeline influence, and revenue impact.
• Analyze performance across digital and non-digital tactics to optimize account strategies and demonstrate clear ROI.
• Establish reporting that ties ABM efforts directly to account progression, pipeline creation, and closed revenue.
• Partner with product marketing, demand, digital, field marketing, and creative teams to deliver cohesive, high-impact account experiences.
• Continuously test, learn, and iterate—introducing new channels, experiences, and tactics while documenting best practices for scale.

Senior Account Based Marketing Manager

Graphics Designer

• Design brand-led visual assets across a wide range of channels, including:
• Web and digital campaigns
• Product marketing and solution storytelling
• Event and conference experiences
• Social, email, and motion-adjacent assets
• Apply and evolve the brand visual system, ensuring consistency while pushing creative excellence.
• Translate abstract or technical ideas (identity, security, access, trust) into clear, engaging visual narratives.
• Contribute to creative concepts from early ideation through final execution.
• Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.
• Incorporate feedback thoughtfully while advocating for strong design decisions.

Visual Designer

• Lead and manage a high-performing sales team, providing guidance, mentorship, and support to ensure the achievement of sales objectives and key performance indicators (KPIs).
• Develop and execute a comprehensive sales strategy, aligning it with overall business goals and revenue targets. This includes both team and individual targets.
• Define and communicate sales goals, targets, and performance expectations to the sales team, ensuring clarity and alignment.
• Collaborate with Sales Leadership to establish sales territories, account assignments, and sales quotas to optimize revenue potential.
• Drive the sales team to meet or exceed sales targets through effective pipeline management, opportunity qualification, and deal closure.
• Develop and maintain strong relationships with key customers, strategic partners, and industry influencers to drive business growth.
• Identify new business opportunities and develop strategies to penetrate new markets and expand the customer base.
• Stay updated on market trends, competitive landscape, and industry developments, integrating relevant insights into sales strategies and approaches.
• Provide sales forecasting and regular reporting on sales performance, pipeline health, and key sales metrics to senior management.

• Differentiate our platform narrative: Track platform architecture trends, competitive models, and other signals to ensure our platform story resonates with buyers and is differentiated.
• Collaborate on pricing: Work with our pricing and packaging product team to advise on how we package our solutions to the market, ensuring it’s done in a simple, convenient, and effective way.
• Map platform capabilities: Own and refine the architecture that connects our platform, capabilities, products, and solutions.
• Own the platform graphic: Own the platform graphic ensuring that it adheres to our capability taxonomy, messaging, market needs, and is visually stunning.
• Capability Expertise: Understand the functionality and own the messaging and assets around core capabilities that make up the Ping Identity Platform. Including keeping capability pages, datasheets, and other assets up to date.
• Platform and capabilities web content and messaging: From platform-centric overviews to deployment model breakdowns, you’ll own the messaging for our platform and how that platform messaging manifests on key web pages and external assets.
• Advocate our platform: Advocate our platform positioning both internally and externally when required to support field events, conferences, and other go-to-market activities.
• Support the PSM team: Use your platform knowledge to support other PSMs with specialized focus areas to ensure their portrayal of the platform aligns with your vision.
• Measure, optimize, and tie to results: Plan and leverage platform-level KPIs so that you have a clear view on our platform positioning’s influence on pipeline, win rates, and other key metrics. Know the levers that drive success so you can assess and adjust them as needed.
• Leverage external data: Gather market data, leverage our market insights and research team, and prioritize analyst data to ensure our platform positioning is always ahead of the curve.

Senior Product and Solutions Marketing Manager – Platform

Sales Engineer

• Foster close relationships with delivery partners to support the technical sales relationship and build a mutual beneficial plan of success for delivering Ping Identity solutions.
• Support partner teams to understand and deliver enablement to drive and achieve business goals
• Share knowledge and collaborate closely with the Field SE team, and occasionally contribute to broader opportunities and initiatives
• Become familiar with elements that include marketing events, solution and sales training, joint solution development and joint account sales activities that will drive the alliance relationship
• Support partner technical learning events across supported sales regions which might include delivering solution presentation, whiteboarding, and demonstrations
• Work with the partner team to identify gaps in partner enablement, then create and execute on plans to close those gaps
• Provide pre-sales technical guidance to partners, i.e., product demonstrations, proof of concept for proposed solutions, and/or technical workshops
• Work with partner teams to enable them to achieve customer wins. Emphasis during key sales cycle phases of: Qualification, Discovery, and Technical Proof Phase
• Able to travel up to 30% of the time.

Senior Sales Engineer

• Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory.
• Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team.
• Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates.
• Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction.
• Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections.
• Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices.
• Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal.
• Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers.

Renewal Account Manager

• Creates, implements, measures and reviews a strategic or operational plan that drives achievement of business goals aligned to overall Ping strategy
• Uses mechanisms such as territory planning, account plans, opportunity inspection, pipeline management, account reviews, forecast calls, etc.
• Advises and coaches the sales team around how to position and articulate Ping Identity’s value proposition at Enterprise customers, thus increasing the average deal size
• Identifies and pursues opportunities to expand business activities within areas of responsibility
• Leverages GSIs & other partners to help source, develop and progress business
• Plans and controls the expense associated with the area of responsibility even if not responsible for overall cost center
• Establishes working relationships with external parties which supports the achievement of business goals
• Is conversant with Ping Identity’s systems and procedures and ensures effective use of and conformance to standard business practices and tools (i.e. SFDC – SalesForce.com)
• Communicates Ping Identity’s vision and aligns team and personal goals to achieve business results
• Provides direction and guidance, mentoring and development of the field team
• Lives teamwork and promotes cross-functional collaboration
• Recruits, builds and develops the team to deliver business results; Identifies, develops and promotes high potential employees
• Recommends and/or approves people-related decisions – hiring, promotions, merit increases, rewards & recognition, training initiatives, etc.
• Drives performance review and development planning process with annual and quarterly review meetings
• Has established multi-vertical C level contacts in large Enterprise customers
• Has an established partner/SI network and is used to working with partners on projects
• Builds relationships with customers (internal or external) as necessary providing customer escalation management as necessary for problem resolution
• Provides support for customer relationship management as necessary and drives initiatives which result in improvement in customer satisfaction
• Drives initiatives which result in improvement in customer satisfaction