Ping Identity

Account Executive

• Create, implement, measure and review a personal plan that drives achievement of performance goals aligned to the regional sales strategy.
• Position and articulate our value proposition to customers to maximize the business opportunity.
• Negotiate and close complex contracts with the support of global partners.
• Report on sales activity and forecasts to senior management.
• Prepare indicative subscription pricing and customer offers, including reviewing broader opportunities such as training and professional services modules, and guides request for proposal responses.
• Provides customer feedback to marketing, customer success, product management, and engineering teams.
• Work collaboratively to acquire additional/specialist resources as needed.

Strategic Account Executive

Customer Success Manager

• Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
• Acting as the voice of the customer internally to advocate for their needs.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
• Providing proactive guidance on Ping's features based on the customer's interests and business objectives.
• Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers.
• Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers.
• Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
• Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
• Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform.
• Leveraging multiple Ping solutions to provide high-level technical advisement to customers.
• Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high.
• Engaging with technical and business owners at all levels on the customer side.
• Communicating and influencing effectively at all levels of the organization, including C-level.
• Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
• Willingness to be a hands-on contributor.

Customer Success Executive

Full-stack Engineer

• Design and develop large-scale, single- and multi-tenant, robust, cutting-edge Java-based identity management products
• Collaborate effectively with the distributed team, with team members in the Portland, OR metro area, Canada, and Europe
• Analyze and elaborate on requirements with product management and architects to improve the identity platform and develop new features for PingIDM
• Plan, estimate, and manage development tasks independently and efficiently per business plans
• Enable successful cloud deployments
• Work closely with customer-facing support teams to resolve customer issues

Senior Software Engineer

Sales Engineer

• As a Principal Sales Engineer, you will work side by side with our sales team on engaging and interactive customer focused meetings, demonstrations, and proof of concepts that articulate the business and technical value a customer will receive from our solutions.
• You will have the opportunity to exercise deep technical and consultative skills while leveraging your soft skills to engage with customers throughout all pre-sales phases of customer engagement.
• You will work with customer teams, from C-level executives to developers, rapidly understanding a customer’s technical needs, how it enables their business initiatives, and deliver back an insightful and innovative solution that targets those needs.
• Business and technology delivery of various pre-sales activities including; planning/developing/delivering conceptual solution demonstrations and presentations, providing technical/product guidance to customers/partners/team, hands on delivery of proof of concepts, and responding to RfXs.
• Work together with other team members, Product Management and Product/Platform Engineering and Support in providing the right deep technical expertise for our prospects and customers
• Lead or assist team members in building out demos of our solutions and platform capabilities
• Embrace the collaborative culture in Ping by helping out other team members no matter which region they are in, ensuring we succeed as a company
• Guarantee a continuous handover between the teams when navigating between pre- and post-sales phases
• Act as pre-sales lead for prospect opportunities working with other Ping teams and partners and Account Executive to convert the prospect into a customer
• The travel volume is 20-30%. This will mostly in the UK but may also involve EMEA wide travel occasionally

Principal Sales Engineer

Sales

• Lead, coach, and develop a team of enterprise Account Executives against bookings, pipeline, and growth targets.
• Drive forecast discipline, territory inspection, and opportunity reviews to improve deal quality, execution, and predictability.
• Partner directly with sellers on account planning, Top X prioritization, and opportunity strategy to focus the team on the highest-value accounts and deals.
• Establish a consistent coaching cadence and reinforce strong inspection practices across the team.
• Support complex transactions, including pricing, approvals, and escalation management as the frontline sales leader for your team’s opportunities.
• Partner cross-functionally with Sales Engineering, Customer Success, Marketing, Partners, and Deal Support to improve win rates and customer outcomes.
• Hire, onboard, and retain high-performing talent while building a culture of accountability, development, and execution.
• Communicate risks, upside, and execution gaps clearly to regional leadership and help drive action across the business.
• Be willing to travel to support sellers in face to face selling activities, industry conferences, and other corporate events

Enterprise Sales Director

DevOps Engineer

• Work collaboratively and independently to design and deliver solutions as well as review and provide feedback for those delivered by other engineers for our software and services on our cloud hosted production infrastructure.
• Shape how our mission-critical enterprise software solutions are developed and deployed using optimized and automated CI/CD pipelines that ensure high quality products
• Help design, build and support infrastructure and security technologies within the cloud that offer resiliency, observability and optimized cost.
• Communicate proactively and effectively to different kinds of audiences within the company. Share your own experience, knowledge and expertise with others to help them grow and develop.
• Participate in planning work and identify areas of improvement
• Perform technology evaluation and selection
• Participate in an on-call rotation for maintenance of the cloud solutions.

Staff Site Reliability Engineer

Artificial Intelligence

• Identify, prioritize, and close strategic business development relationships with Frontier AI technology providers (foundation model labs, AI infrastructure platforms, hyperscalers, and emerging AI-native startups).
• Own end-to-end partnership lifecycles - from opportunity scoping and joint business planning through integration, co-sell enablement, and measurable revenue outcomes.
• Translate Ping's Identity for AI vision into joint solutions and go-to-market plays with partners, working closely with Product, Engineering, Marketing, and Sales.
• Act as the primary relationship owner and trusted advisor to key Frontier AI partners, representing Ping externally at partner briefings, industry events, and executive forums in the Bay Area and beyond.
• Build and defend partnership business cases, tracking KPIs, pipeline impact, and adoption to continuously optimize program investment and partner prioritization.
• Serve as the internal voice of the Frontier AI partner ecosystem, influencing Ping's product roadmap and competitive positioning as agentic AI and identity standards rapidly evolve.
• Leverage AI tools and automation to scale partner engagement, research, and reporting - operating with the speed and precision the Frontier AI market demands.
• Navigate co-opetition dynamics thoughtfully, building durable relationships even where partners and Ping compete for platform relevance.

Senior Technology Alliances Manager

• Deliver IAM (Identity & Access Management) capabilities across the Ping platform encompassing the whole stack from infrastructure and databases through to UI experiences
• Contribute to the design and implementation of APIs, models, workflows, orchestration surfaces, and services
• Research and prototype solutions in emerging areas, working with senior technical leaders and product teams to turn validated ideas into product features
• Work closely with product management, UX, and engineering teams across Ping to refine features and designs to deliver elegant, usable, and scalable outcomes for customers
• Participate in development life cycle activities such as design, coding, testing, rollout, and production support
• Use modern AI tooling such as Claude Code as part of day-to-day engineering work to accelerate research, code understanding, prototyping, implementation, and documentation while maintaining strong engineering judgment
• Communicate clearly, share knowledge, and support other engineers through design discussions, code reviews, and delivery
• Thrive in a rapidly changing environment, continuously adapting to evolving customer needs, technology trends, and new ways of working

Senior Staff Software Engineer

Platform Engineer

• Report to the PingOne Admin Experience engineering director.
• Serve as a senior individual contributor on the PingOne Platform Administration team.
• Participate in all stages of the software development life cycle, from requirements definition and technical design through implementation, testing, deployment, and production support.
• Design and develop backend services and APIs that support the PingOne Platform Administration capabilities.
• Contribute to the development of AI-related platform tooling, including MCP server capabilities, developer tools, and supporting workflows.
• Partner closely with product managers, QA, UX, and peer engineering teams across PingOne to deliver high-quality solutions.
• Help shape technical direction, engineering standards, and system design decisions within the team.
• Mentor other engineers through design reviews, code reviews, and day-to-day collaboration.
• Support operational excellence by improving observability, reliability, maintainability, and deployment safety of team-owned services.

Senior Software Engineer – PingOne Platform Administration, Security

Staff Software Engineer, IDM Engineering

Senior Staff Software Engineer, IDM Engineering

• Architect Next-Generation Defenses: Design and implement cutting-edge automated guardrails, continuous patching architecture, and intelligent dependency management to neutralize software vulnerabilities before they can be exploited.
• Technical Strategy & Roadmap: Partner with Product Management and Security leadership to define a 3-year technical roadmap that safeguards enterprise identities against traditional and emerging AI-agent threat vectors.
• Drive Engineering Excellence: Establish the architectural patterns, security standards, and automation frameworks utilized across distributed agile engineering teams.
• High-Impact Mentorship: Sponsor and grow Senior and Staff engineers, fostering an organizational culture of "shift-left" security and robust system design.
• Global Collaboration: Collaborate with team members locally in Vancouver, BC, and worldwide to align engineering efforts across geographic regions.
• System Quality: Work alongside Software Quality Engineers to ensure comprehensive automated unit and integration testing frameworks are built directly into the new architecture.

Affiliate Manager

• Administer and maintain salary structures, job & salary framework, and job family alignment across multiple geographies globally.
• Partner with lead Compensation Partners to assist with global compensation projects such as annual compensation planning processes including merit cycles, incentive programmes, and promotion pay decisions.
• Analyze compensation data and participate in local pay transparency initiatives ensuring compliance with emerging directives and local regulations with strong understanding of global pay transparency compliance and reporting requirements including the EU pay directive.
• Partner with benefits team and People Operations teams to assist with global benefits inquiries.
• Coordinate with HR Operations, Payroll, and local HR Business Partners to support accurate and timely delivery of global benefits programs.
• Provide ongoing support for the global benefits renewal process including data submissions, follow-up requests, invoice reconciliation and processing, budgeting/forecasting, and coordinating with internal partners.
• Create and maintain key internal global benefits resources, including but not limited to standard operating procedure documents, the global benefits inventory, management reporting, global calendar, and invoice tracking.
• Resolve escalated benefits program inquiries from employees, managers, and HR partners, and recommend process improvements where appropriate.

Strategic Account Executive

Strategic Account Executive

Customer Success Executive

Senior Software Engineer

Principal Sales Engineer

Enterprise Sales Director

Staff Site Reliability Engineer

Senior Technology Alliances Manager

Senior Staff Software Engineer

Senior Software Engineer

Senior Software Engineer – PingOne Platform Administration, Security

Staff Software Engineer, IDM Engineering

Senior Staff Software Engineer, IDM Engineering

Senior Staff Software Engineer

Total Rewards Partner