PerkinElmer

Field Engineer

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Field Service Engineer – San Antonio, Dallas, Houston

Customer Support

• Provide 3rd level Technical Support and problem resolution (Primary Role) to field service and inside service representatives as requested or required.
• Accelerate conclusion of non-routine field service problems to meet or exceed warranty and installation cost provisions while maximizing customer satisfaction metrics.
• Monitor and respond to field service Alert system.
• Update alert database with information, request field update status, close alerts that are complete or negligent.
• Escalate challenging problems to upper management.
• Minimize warranty and installation costs and instrument replacements by working closely with Service and Customer Satisfaction Business Units.
• Take an active role in bi-weekly Alert Calls and twice-monthly Customer Satisfaction Problem Resolution Meetings.
• Work closely with vendors and other partners to troubleshoot and evaluate product problems, drive root-cause analysis and implement product and/or process improvement.
• Coordinate field retrofit programs with worldwide Service organizations.
• Develop course content and conduct technical training courses for service engineers, inside service and/or customers in the use of assigned product line/technology.
• Play an active role in the development, maintenance and implementation of technical documentation, user information services and in-house technical knowledgebase systems to improve the efficiency of less-senior specialists and field service resources.
• Maintain updated service documentation and regularly distribute service update communications to field service organization.
• Create Service Data Bulletins (SDBs) describing field repairs to improve the efficiency of field service resources.
• Support new product development efforts by providing critical input and evaluation of design-for-service, creating service documentation, defining and forecasting service parts, developing installation protocols, training field service specialists and participating in launch teams to monitor initial installations and assure successful product launches.
• Issue and maintain product line part numbers and develop IQ/OQ-based service products.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Technical Services Support Representative

Accounts Payable

• Reviewing and processing invoices
• Reviewing and auditing expense claims
• Reconciling the transitory account
• Monitoring accounts to ensure payments are up to date
• Vendor file maintenance
• Proper archiving of all documents
• Corresponding with vendors to respond to enquiries and resolve invoice discrepancies
• Assisting in month end closing
• Providing support for ad hoc requests e.g. audit queries

Accounts Payable Specialist, English

Manager

• Responsible for the technical performance of projects and business development expansion of services at partner accounts
• Identify, train, develop, coach, and mentor technical teams
• Client relationship management and act as client liaison during service engagements
• Ensure client satisfaction and maintain/grow client relationships
• Identify additional opportunities to provide new and added services
• Keep abreast of market and technology trends through industry groups
• Participate in and lead technical sessions
• Develop creative and innovative solutions to engineering challenges
• Ensure delivery of high-quality engineering services

Senior Manager, Project Delivery – Utilities PM

Project Manager

• Manage and produce key project controls deliverables, including: Budget estimates, Detailed project schedules and milestones, Feasibility estimates, risks, forecasts, and scenario analysis, Project cost reports and trend analysis, Comprehensive monthly project summary reports.
• Set and lead project direction and strategy based on client vision and expected outcomes throughout the entire project delivery life cycle.
• Lead initiatives and projects by ensuring Team Members understand team and individual goals and responsibilities, managing priorities, and ensuring timely and high-quality completion of work.
• Act as a Subject Matter Expert providing technical direction, training, career development, and performance assessments for project Team Members.
• Develop strategies for the success of the service line or market target such as planning, scheduling, estimating, monitoring, progress measurement, risk management, training, and reporting procedures.
• Manage new and existing client accounts, focusing on project delivery, actively seeking to maintain and grow accounts in line with organizational growth targets.
• Manage internal site tools such as site dashboards, deliverable trackers, etc.
• Maintain 100% individual billability while ensuring the site or market team achieves forecast hours & targets.
• Build and maintain strong relationships with key stakeholders (e.g., client executives, decision-makers) to secure long-term partnerships.
• Own project extensions, proposal generation, and provides critical input into site RFPs.
• Actively participate in industry events to build a local network and collaborate with the Market Director to expand client portfolios and secure high-value contracts.
• Monitor and achieve operational KPIs and targets.
• Review and populate site dashboards providing direction resulting in project health and expansion opportunities.
• Lead, oversee, and execute client project initiatives allowing for the identification of new and added services for the mutual benefit of the client and organization.
• Monitor and manage budgets and planning needs to meet the necessary project requirements.
• Support the maintenance of new and existing client accounts, focusing on project delivery and actively seeking account growth.
• Work with client’s business/technical leadership to facilitate workflow development, project scope development and risk assessment, issue resolution and work forecasting and planning.
• Provide direction and innovation in service and/or process improvement, cost reduction and recommendations for business process optimization.
• Remain current with the latest trends in the biomanufacturing industry and implement strategies that leverage changes in the marketplace into new business opportunities.
• Thorough understanding of our target industries including how each sector works together, interdependence, emerging trends, and key challenges.
• Mentor, train, and coach team members in client engagement, relationship management, and leadership.

Capital Project Manager – Life Sciences

• Provide highly visible customer support through the performance of on-site installation
• Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory

Field Service Engineer – Charlotte, NC

Support Engineer

• Receives and responds to calls and e-mails from users
• Provide remote diagnosis and walk customer through problem resolution
• Drive towards successful remote resolution of supportable calls
• Analyze system data and customer history
• Maintain electronic records of all service and support functions

Principal Technical Support Specialist

Sales

• Develop and maintain strong technical knowledge of PerkinElmer’s food testing instrumentation portfolio.
• Create and execute a strategic territory business plan to drive revenue growth in food testing capital equipment.
• Manage all aspects of territory ownership, including prospecting, relationship development, opportunity management, and deal closure.
• Conduct effective customer presentations, demonstrations, and seminars.
• Build and maintain a healthy sales funnel, provide accurate forecasts, and consistently convert opportunities into revenue to achieve quota.
• Demonstrate initiative, accountability, and ownership of results.
• Travel up to 50% of the time, including overnight travel.
• Maintain a valid driver’s license and acceptable driving record.

Sales Specialist, Food Quality and Performance Testing

• Provide highly visible customer support through the performance of on-site installation
• Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards
• Engage with customers to understand their analytical workflows and tailor service offerings
• Enhance account profitability through efficient service execution and by identifying revenue opportunities
• Maintain assigned assets, including tools, test equipment, and service parts inventory
• Proactively report improvement opportunities via the quality notification process
• Complete all administrative tasks, including time reporting and assigned training.

Field Service Engineer – Rochester, NY

• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards
• Engage with customers to understand their analytical workflows and tailor service offerings
• Enhance account profitability through efficient service execution and identifying revenue opportunities
• Maintain assigned assets, including tools and service parts inventory
• Enhance product quality by proactively reporting improvement opportunities
• Complete all administrative tasks, including time reporting and assigned training
• Maintain training and compliance in health and safety areas

Field Service Engineer – Fort Lauderdale, Tampa, FL

• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
• Enhance product quality by proactively reporting improvement opportunities
• Attend higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks, including time reporting and assigned training

Field Service Engineer – Oklahoma City

• Provide highly visible customer support through on-site installation
• Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison on administrative and technical matters for assigned projects
• Engage with customers to understand their analytical workflows and tailor service offerings
• Enhance account profitability through efficient service execution
• Maintain assigned assets, including tools and service parts inventory
• Report improvement opportunities via quality notification process
• Attend higher level certification through company sponsored training & development offerings
• Complete all administrative tasks, including time reporting and assigned training

Field Service Engineer – Lansing, MI

Operations

• Orchestrate daily work activities and maintain proficiency in all processes for the support center and field Agent staff, ensuring the team feels supported in their day-to-day tasks.
• Champion continuous improvement initiatives across the team, encouraging staff to voice ideas for better ways of working.
• Drive the implementation of best practices and automation/standardization projects to reduce manual administrative burden on the team.
• Build robust mechanisms to control and report on Operational Performances, using data to make informed leadership decisions.
• Ensure Internal and External KPIs are met, coaching the team on how their individual contributions impact these metrics.
• Lead Root Cause Analysis into inconsistent outcomes and implement lasting results rather than quick fixes.
• Review and approve site-specific procedures, assuring alignment with global processes while advocating for local needs.
• Masterfully manage workload peaks: Identify resource constraints and dynamically reprioritize tasks across the team to prevent burnout and ensure critical deadlines are met.
• Lead high-value team meetings that go beyond status updates to share knowledge, solve pain points collaboratively, and streamline workflows using PE tools to optimize talent utilization.
• Partner with Delivery teams to ensure streamlined and consistent customer outcomes and feedback.
• Provide on-time monthly business review reports and other documentation to showcase team achievements and challenges.
• Ensure Quality requirements are met according to specific customer needs.
• Build a high-performing team: Interview, hire, and train new employees, monitoring progress and confirming proficiency before probationary periods expire.
• Act as a Mentor and Coach to foster employee growth, development, and high morale.
• Maintain employee training matrices to assure staff is proficient, confident, and up-skilled in all areas of their work responsibilities.
• Schedule and complete regular 1:1s and staff meetings to share information, celebrate wins, and identify opportunities for process improvement.
• Provide ad hoc support based on workload volume, demonstrating a willingness to "roll up your sleeves" to support the team during crunches.

Customer Operations Leader

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Field Service Engineer – Puerto Rico

• Drive operational excellence and empower staff
• Streamline processes and partner closely with stakeholders
• Champion continuous improvement initiatives and drive implementation of best practices
• Build robust mechanisms to control and report on Operational Performances
• Ensure Internal and External KPIs are met
• Lead Root Cause Analysis into inconsistent outcomes
• Act as a Mentor and Coach to foster employee development
• Schedule and complete regular 1:1s and staff meetings