PerkinElmer

Solutions Engineer

• Complex issue resolution
• Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
• Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset
• Partner with Tech Services to close escalations quickly and effectively
• Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
• Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset
• Provide input to technical services team on training course content & format to accelerate skill development
• Provide on-the-job training to new CSEs or CSEs learning a new product line
• Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness
• Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region
• Identify repeat issues & escalate to quality and technical services to investigate
• Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB’s, improved PM checklists, product gaps & issues, design for service)
• Partner with regional leaders to optimize service performance at key accounts

Critical Resolution Engineer – Inorganic

Critical Resolution Engineer – Organic

• Complex issue resolution
• Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
• Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset
• Partner with Tech Services to close escalations quickly and effectively
• Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
• Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset
• Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness
• Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region

Critical Resolution Engineer – Mat Char

Compliance

• Regulatory Compliance & Risk Management: Ensure compliance with U.S. and international import/export laws, including EAR, ITAR, OFAC, and other applicable regulations.
• Monitor and interpret changes in trade regulations, tariffs, and trade programs (e.g., Section 301 & 232, USMCA, FTAs) and advise the business on necessary actions needed to ensure compliance.
• Conduct internal audits, risk assessments, and compliance reviews; develop and track corrective actions.
• Tariff Classification & Trade Controls: Oversee the Tariff Management program centered around Section 232 duties, Duty Drawback, and Free Trade Agreements.
• Manage country of origin determination and valuation for import/export documentation.
• Maintain accurate records to support preferential trade programs and duty drawback.
• Operational Execution: Oversee day-to-day trade operations, including customs entries, export documentation, and licensing.
• Partner with brokers, freight forwarders, and third-party logistics (3PL) providers to ensure timely and compliant movement of goods.
• Collaborate with internal and external stakeholders to improve the Tariff Management program.
• Training, Systems & Collaboration: Develop and deliver trade compliance training to relevant stakeholders across the organization.
• Support the implementation and optimization of trade compliance modules within ERP or trade management systems.
• Collaborate with cross-functional teams to ensure seamless integration of compliance into business practices.

Senior International Trade Compliance Specialist

QA Automation Engineer

• The Senior Automation Engineer provides subject matter expertise in the design, implementation, and lifecycle management of digital systems
• Develop system architectures and data flows for biologics, pharmaceutical, and advanced therapy manufacturing
• Lead the creation, review, and approval of URS, FRS, DS / DDS, Functional & Control Narratives
• Configure, program, and deploy Digital System within the manufacturing environment
• Ensure all changes meet data integrity requirements, change control processes, and validation lifecycle rules
• Serve as SME for troubleshooting, system optimization, batch failure analysis, and performance enhancements
• Collaborate with IT/OT, process engineering, MSAT, quality, and capital project teams to deliver integrated system solutions

Senior Automation Engineer, MES & Digital

Engineering Manager

• Serve as the system owner for assigned clean and black utility systems
• Provide technical leadership and oversight for HVAC, clean utilities (WFI, clean steam), black utilities (chilled water, plant steam), CIP systems, autoclaves, parts washers, and high-purity gas systems
• Lead conceptual, preliminary, and detailed engineering for new utility systems and modifications
• Generate, review, and approve P&IDs, wiring diagrams, control panel layouts, and technical specifications
• Oversee system startup, commissioning, qualification, troubleshooting, and optimization activities
• Ensure utilities operate within defined regulatory, safety, and process limits
• Partner with Validation and Quality teams to support investigations, deviations, and regulatory inspections
• Manage vendor relationships during equipment fabrication, installation, repair, and service activities
• Support capital project planning, including scope development and cost estimates

Pharma Utilities Engineering Manager

Field Engineer

• Provide highly visible customer support through the performance of on-site installation
• Oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Instruct customers in the operation and maintenance of the system
• Engage with customers to understand their analytical workflows and tailor service offerings
• Maintain assigned assets, including tools, test equipment, telecommunication equipment, and service parts inventory
• Enhance account profitability through efficient service execution and by identifying revenue opportunities
• Complete all administrative tasks, including time reporting and assigned training

Field Service Engineer – Dallas, TX

Account Manager

• Lead market development sales activities in the assigned territory of France and Belgium
• Conduct and organize territory planning to maximize efficiency
• Utilize consultative selling skills to manage objections, negotiate sales, and exceed revenue objectives
• Maintain and develop relationships with customers to expand the installed base
• Act as a liaison between Applications, in-house R&D, and key customers to identify and develop new applications and market opportunities
• Build and manage a healthy opportunity pipeline to achieve short and medium-term revenue goals
• Manage and grow accounts across industrial, research facilities, and universities
• Project management to ensure timely delivery of results
• Contribute to company growth by participating in national and international conferences and exhibitions
• Develop new business while nurturing existing relationships
• Actively engage with industry and customer organizations that impact business

Territory Manager

QA Engineer

• Serve as a senior advisor and delivery leader on strategic quality and regulatory engagements
• Ensure operational excellence and develop leadership talent
• Maintain high billable utilization consistent with senior consulting expectations
• Support the Quality & Regulatory CoE leaders and commercial teams in selling quality, compliance, and regulatory services
• Mentor and coach consultants and project managers within the Quality & Regulatory practice and across the entire organization

Senior Director – Quality Assurance, Regulatory Affairs

Sales

• Help drive volume sales and expansion of PerkinElmer's Materials Characterization product portfolio.
• Actively prospect and identify new opportunities and accounts for Material Characterization products.
• Manage and grow business and relationships with existing accounts.
• Present PerkinElmer capabilities in the marketplace, providing an interface to the customer.
• Represent PerkinElmer products and services in an assigned territory covering CA, AK, HI, ID, OR, WA, and MT.
• Develop and implement business plans, including time and territory management.
• Maintain customer information utilizing approved information tools and technologies such as CRM, update opportunity funnel, and weekly forecast.
• Cultivate partnerships with customers and suppliers to solve problems by recommending solutions.
• Work closely with regional sales and service teams, business units, and execute customer events throughout the year.

Senior Sales Specialist – Materials Characterization

Manager

• Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements.
• Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions.
• Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization.
• Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI’s.
• Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships.
• Integrate product and service initiatives with resource deployment.
• Coordinate and consolidate a comprehensive analysis of area business and marketplace to support the business plan process and establish short- and long-term goals.
• Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer.
• Recruit, hires and retain top talent.
• Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions.
• Coach and motivate.
• Expand ways to overcome service business challenges and improve performance.
• Train and develop.
• Manage performance issues.

Field Service Manager – MN, CO, SD/ND, MO

Customer Success Manager

• Manage a portfolio of enterprise-level accounts, serving as their primary point of contact and advocate.
• Proactively analyze customer utilization data to identify trends, and ensure the software is working to its full potential.
• Share best practices and innovative use cases with local team and data coordinators gathered from across your entire account portfolio to drive deeper Asset Genius adoption.
• Partner with the Sales team to identify and execute on expansion opportunities within your accounts.
• Monitor account health and adoption metrics to identify renewal risks and develop proactive mitigation plans.
• Drive customer advocacy by identifying referenceable customers, case studies, and product champions.
• Act as the "voice of the customer" by gathering and consolidating feedback.
• Collaborate with the Product Management teams to help write clear, detailed requirements for new features and solution enhancements.
• Identify and troubleshoot high-level strategic issues or platform-wide challenges, coordinating with technical support for resolution.

Customer Success Analyst

Data Analyst

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Use data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems.
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.

Human Resources

• Support the HR team with daily administrative tasks
• Assist with employee onboarding
• Help manage HR documentation and personnel records
• Answer basic HR queries
• Track working time data and support payroll preparation
• Assist with HR reporting and compliance tasks

HR Intern

• Competes for all sales opportunities within the territory
• Builds and maintains relationships with customers
• Constant attempts to secure business in new accounts
• Gains knowledge of customer funding procedures
• Develops and maintains the CRM customer/prospect records
• Attend seminars, exhibitions and demonstrations to promote business
• Maintains knowledge of products and prepares, collects and maintains presentation aids
• Maintains knowledge of competitors products
• Regular business forecasts
• Involvement with customer account receivables