PerfectServe

Product Manager

• Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
• Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
• Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
• Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives.
• Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations.
• Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items.
• Contribute to internal documentation such as product requirements, release notes, and training materials.
• Support Product Owners in roadmap planning and release coordination.

Associate Product Owner

Sales Development Rep

• Increase sales by identifying, creating, and passing new qualified leads to designated sales representative.
• Implement best practices for marketing campaigns through creativity and problem solving.
• Execute outreach campaigns using phone, email, and social mediums.
• Acquire and set up new meetings with target clients through prospecting.
• Collaborate with key decision makers to initiate the start of internal sales cycle.
• Seek to understand patient flow issues, provider frustrations, and overall health system objectives.
• Adapt PerfectServe strategy as needed to meet client needs.
• Keep an accurate and up-to-date log of all prospect interactions in the SalesForce CRM.
• Research and implement strategies to increase market share.
• Maintain a strong knowledge of all PerfectServe products.
• Meet and exceed monthly sales targets.

Sales Development Representative

Backend Engineer

• Lead the design, development, and deployment of backend systems and APIs.
• Drive architectural decisions to ensure scalable, secure, and maintainable solutions.
• Provide technical mentorship and code reviews to team members.
• Develop backend services using C#/.NET(Framework & Core) and Python.
• Optimize application performance and troubleshoot complex issues.
• Implement automated testing, CI/CD pipelines, and monitoring solutions.
• Design and deploy cloud-native applications using AWS services (Lambda, ECS/EKS, S3, DynamoDB, RDS, API Gateway, etc.).
• Ensure high availability, fault tolerance, and disaster recovery for backend systems.
• Collaborate with DevOps to improve infrastructure automation and observability.
• Work closely with product managers, architects, and frontend engineers to deliver end-to-end solutions.
• Communicate complex technical concepts to both technical and non-technical stakeholders.
• Participate in Agile/Scrum ceremonies and contribute to backlog prioritization.

Lead Technical Engineer – Backend

Customer Support

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make appropriate configuration changes
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
• Maintain cameras-on engagement during internal and external meetings to foster connection

Tier 1 Support Specialist

• PerfectServe seeks a motivated and detail-oriented Associate Product Owner to join its Scheduling STO team.\n• You will support planning, development, and delivery of solutions that optimize communication and scheduling workflows for clinicians and healthcare organizations.\n• You will work closely with product leaders, engineers, designers, and stakeholders to define user stories, manage the product backlog, and contribute to the evolution of the scheduling platform.\n• This role offers opportunities to develop product leadership skills and impact patient care.