PerfectServe

Business Development Rep

• Increase sales by identifying, creating, and passing new qualified leads to designated sales representative.
• Implement best practices for marketing campaigns through creativity and problem solving.
• Execute outreach campaigns using phone, email, and social mediums.
• Acquire and set up new meetings with target clients through prospecting.
• Collaborate with key decision makers to initiate the start of internal sales cycle.
• Seek to understand patient flow issues, provider frustrations, and overall health system objectives.
• Adapt PerfectServe strategy as needed to meet client needs.
• Keep an accurate and up-to-date log of all prospect interactions in the SalesForce CRM.
• Research and implement strategies to increase market share.
• Maintain a strong knowledge of all PerfectServe products.
• Meet and exceed monthly sales targets.

Business Development Representative

Product Manager

• Partner with Product Owners to manage and groom the engineering backlog for one or more R&D teams.
• Translate customer, stakeholder, and business needs into detailed user stories with clear acceptance criteria.
• Collaborate with engineering, UX, QA, and cross-functional teams to ensure a shared understanding of requirements and priorities.
• Participate in Agile ceremonies including program increment planning, sprint planning, backlog refinement, standups, and retrospectives.
• Assist in reviewing and accepting delivered stories to ensure they meet quality and functional expectations.
• Monitor and analyze usage data, customer feedback, and support trends to inform future backlog items.
• Contribute to internal documentation such as product requirements, release notes, and training materials.
• Support Product Owners in roadmap planning and release coordination.

Product Owner

Customer Support

• Support and delight PerfectServe’s end users - physicians, nurses and system administrators.
• Support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
• Field incoming client communications via phone, chat, and online customer portal.
• Help end-users administer their PerfectServe applications.
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications.
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue.
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users.
• Build and revise new user accounts based on established standards and best practices.
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues.
• Collaborate with other PerfectServe teams on escalated technical issues.
• We expect all team members to have their cameras on during internal and external meetings.

Tier 1 Support Specialist

Customer Success Manager

• Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
• Build trusting relationships and provide day-to-day support to customers, e.g., executive sponsors, department/service line directors, and key strategic practices.
• Partner with customers to ensure they are fully leveraging Lightning Bolt Scheduling to achieve desired business outcomes
• Develop deep product and workflow expertise, with a strong understanding of scheduling processes and how PerfectServe can optimize them
• Proactively monitor system utilization, adoption trends, and service request data to identify risks, resolve issues, and prevent future challenges
• Lead process improvement and optimization initiatives that drive measurable value for customers
• Own and resolve escalated service issues, coordinating with internal teams to ensure timely and effective outcomes
• Provide proactive oversight of system utilization, adoption, and service request data to identify, resolve, and prevent issues to ensure client satisfaction and retention.
• Collaborate with Account Executives and Technical Consultants to establish and execute customer account plans.
• Lead client retention and save efforts when needed, acting as the primary point of coordination
• Ensure seamless delivery of all client-facing services by partnering effectively with internal teams across PerfectServe
• Travel to client sites as needed to support onboarding, training, adoption, and optimization initiatives

Customer Success Advisor

Marketing Operations

• Develop, implement, and manage marketing automation workflows across multiple channels
• Optimize email campaigns for engagement, conversions, and deliverability
• Segment audiences and personalize messaging based on behavior and data
• Work with sales and marketing teams to align campaigns with revenue goals
• Analyze campaign performance and provide actionable insights
• Stay up-to-date with marketing automation trends and tools
• Oversee CRM integrations and lead scoring strategies

Marketing Automation Manager

Frontend Engineer

• Design and develop frontend applications and features for healthcare communications platforms
• Collaborate with senior engineers on technical implementation and architectural decisions
• Write clean, maintainable, and well-tested code following established best practices
• Contribute to code reviews and learn from feedback to continuously improve code quality
• Work with cross-functional teams including product, design, backend engineers, and clinical stakeholders to deliver high-quality solutions
• Participate in agile development processes and team ceremonies
• Stay current with modern frontend development practices and healthcare technology trends
• Support and mentor junior team members as opportunities arise

Software Engineer, Front End

• Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders.
• Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence.
• Refine initiatives for estimation by the development team collaboratively with UX designers, and architects.
• Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs).
• Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments.
• Quarterly plan the next program increment (PI) partnered with PerfectServe’s engineering team.
• Establish, maintain, and report on product, product management, and roadmap delivery KPIs.
• Consult with Product Owners on customer release notes.
• Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards.

Product Manager – Clinical Communication and Collaboration

Backend Engineer

• As a key member of a high-performing team of Python and React experts, you will design, build, and maintain highly performant, well-structured, and well-tested code for our Operator Console services.
• Champion and evolve our team's best practices in code quality, automated testing, and observability to drive technical excellence.
• Pay it forward by formally and informally mentoring junior engineers, guiding them through technical challenges and helping them grow their careers at PerfectServe.
• Foster a 'one-team' culture by actively engaging in code reviews and providing constructive, collaborative feedback to our distributed and offshore engineering partners.
• Collaborate effectively with Product Owners, QA, and other engineering teams to deliver on complex, multi-team initiatives.
• Write Kubernetes manifests and use our CI/CD toolchain (Github Actions, Helm, ArgoCD) to deploy and manage your team's services in production.

Senior Software Engineer, Python

• As a key member of a high-performing team of .NET/C# experts, you will design, build, and maintain highly performant, well-structured, and well-tested code for our core services.
• Champion and evolve our team's best practices in code quality, automated testing, and observability to drive technical excellence.
• Pay it forward by formally and informally mentoring junior engineers, guiding them through technical challenges and helping them grow their careers at PerfectServe.
• Foster a 'one-team' culture by actively engaging in code reviews and providing constructive, collaborative feedback to our distributed and offshore engineering partners.
• Collaborate effectively with Product Owners, QA, and other engineering teams to deliver on complex, multi-team initiatives.