Director of Product Management

PerfectServe

Director of Product Management driving AI product vision and strategy at PerfectServe. Leading product development initiatives for healthcare communication solutions with a focus on AI capabilities.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio.
Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan.
Partner with the CTO and Director of Software Engineering to align roadmap sequencing with technical capacity, architecture constraints, and infrastructure investments.
Lead ongoing customer discovery efforts: conduct interviews, site visits (virtual or in-person), and workflow observation sessions with clinical and administrative end users.
Use modern AI tools to accelerate product work: generate prototypes and wireframes, run rapid concept tests, and explore technical feasibility before committing engineering resources.
Identify and manage product-level compliance and safety considerations including HIPAA, minimum necessary data principles, and the appropriate use of AI in clinical decision-adjacent contexts.
Own the relationship between product requirements and engineering delivery — writing precise, well-scoped specifications that reduce ambiguity without over-constraining implementation.
Define the measurement framework for AI product performance: establish baselines, set targets, and drive quarterly reviews of key metrics with engineering and executive leadership.

Requirements

What you’ll need

8+ years of product management experience, with at least 3 years owning AI, NLP, or conversational AI products in production.
Demonstrated ability to lead customer discovery in complex B2B environments; experience interviewing clinical or operational end users is a strong differentiator.
Working knowledge of healthcare interoperability standards: HL7 v2, FHIR, and API integration patterns. Able to engage in technical interoperability discussions without an engineer in the room.
Familiarity with HIPAA and the product design considerations it requires: data minimization, audit trails, access controls, and PHI handling.
Technical fluency sufficient to evaluate AI capabilities critically, write clear functional specifications, and prototype concepts using no-code or AI-assisted tools.
Track record of shipping AI features at scale and iterating based on production data and user feedback.
Strong written communication; able to produce clear PRDs, executive summaries, and customer-facing feature descriptions.
Experience working with outsourced development partners, including delivery accountability and quality review.

Benefits

Comp & perks

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

ATS Keywords

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Hard Skills & Tools

product managementAINLPconversational AIhealthcare interoperability standardsHL7 v2FHIRAPI integrationno-code toolsAI-assisted tools

Soft Skills

customer discoverywritten communicationleadershipcollaborationproblem-solvingcritical evaluationspecification writingstakeholder engagementadaptabilitydata-driven decision making