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Tier 1 Support Specialist
PerfectServeSupport Specialist handling client communications and technical issues at PerfectServe. Collaborating to improve clinical communications and train end-users on applications.
About the role
Key responsibilities & impact- Field incoming client communications via phone, chat, and our online customer portal
- Help end-users administer their PerfectServe applications
- Train end-users on how best to use PerfectServe’s phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
- We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.
Requirements
What you’ll need- Willingness and excitement to work evenings or overnights and/or weekends
- Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
Benefits
Comp & perks- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Analytical SkillsCustomer EmpathyPrioritizationFast-Paced Work Adaptability