Tier 1 Support Specialist

PerfectServe

Support Specialist handling client communications and technical issues at PerfectServe. Collaborating to improve clinical communications and train end-users on applications.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude and exceptional customer service skills while effectively troubleshooting and resolving issues related to PerfectServe applications. Capable of training end-users and collaborating with cross-functional teams to enhance user experience and application performance.

Highest-signal resume keywords

Technical AptitudeTroubleshooting SkillsCustomer Service SkillsCommunication SkillsApplication Training

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Analytical SkillsCustomer EmpathyPrioritizationFast-Paced Work Adaptability

Tools & Technologies

PerfectServe ApplicationsOnline Customer Portal

Industry Keywords

Message DeliveryWorkflow NeedsUser Account ManagementMobile ConnectivityWeb Connectivity

About the role

Key responsibilities & impact

Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end-users on how best to use PerfectServe’s phone, mobile, and web applications
Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
Build and revise new user accounts based on established standards and best practices
Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.

Requirements

What you’ll need

Willingness and excitement to work evenings or overnights and/or weekends
Strong technical aptitude
Excellent written and verbal communication skills
Excellent analytical and troubleshooting skills
Ability to work in a fast-paced environment and successfully prioritize competing tasks
High customer empathy and exceptional customer service skills
Access to high-speed internet

Benefits

Comp & perks

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities