Pennylane

Customer Support

• Tu es l'interlocuteur privilégié de notre base client qui a choisi Pennylane comme logiciel central de leur gestion comptable et financière
• Contact quotidien avec les utilisateurs et recherche à comprendre les problèmes qu'ils rencontrent
• Apporter une réponse ou solution au client ou escalader le problème aux équipes techniques si nécessaire
• Aider les comptables à intégrer leurs données sur Pennylane

Spécialiste Support Pilotage et Comptabilité

• En tant que Spécialiste Support Pilotage et Comptabilité, tu te positionnes comme un expert métier et plateforme.
• Tu es l'interlocuteur privilégié de notre base client qui a choisi Pennylane comme logiciel central de leur gestion comptable et financière.
• Tu te trouves donc au cœur de l'expérience client 360 et fais profiter les clients et leurs comptables de la pleine puissance de Pennylane au service de leur croissance.
• En tant que membre de l'équipe Support applicatif et technique tu es le point de relais central entre nos clients Dirigeants, leurs Comptables internalisés et l'équipe Support.
• Tu es en contact quotidien avec les utilisateurs et cherche à comprendre les problèmes qu'ils rencontrent.
• Après investigation, ton but est d'apporter une réponse ou solution à ton interlocuteur, ou quand cela est nécessaire, d'escalader le problème aux équipes techniques.
• Intégration de FEC et migration d'outils : tu as aussi la charge d'aider les comptables d’entreprises à intégrer leurs données sur Pennylane afin de faciliter leur migration.
• Dans le futur, tu auras des possibilités d'évoluer vers la résolution de questions plus pointues dans l'équipe Support mais aussi vers d'autres équipes telles que les gestionnaires de comptes ou les responsables de la mise en œuvre pour nos clients.

Spécialiste Support Pilotage, Comptabilité

• Tu te positionnes comme un expert métier et plateforme
• Tu es l'interlocuteur privilégié de notre base client qui a choisi Pennylane comme logiciel central de leur gestion comptable et financière
• Tu es en contact quotidien avec les utilisateurs et cherche à comprendre les problèmes qu'ils rencontrent
• Après investigation, ton but est d'apporter une réponse ou solution à ton interlocuteur
• Tu as aussi la charge d'aider les comptables d’entreprises et cabinet à intégrer leurs données sur Pennylane afin de faciliter leur migration
• Tu intègres la Pennylane Academy et tu te formes en continu sur le produit et les rouages de l'équipe
• Tu apprends à identifier toutes les parties prenantes et à collaborer efficacement au sein de ton équipe, ainsi qu'avec les différents départements
• Tu commences à répondre à des demandes liées à la comptabilité
• Tu gagnes en autonomie et prends intégralement les commandes en assurant un bon suivi des demandes jusqu’à la résolution complète des tickets
• Tu deviens un expert produit et fais gagner en efficacité ton équipe en identifiant les axes d'amélioration
• Tu prends le contrôle et mène au succès des projets qui te tiennent à cœur

• As a Support, Operations and Accounting Specialist, you will be the primary point of contact for our customer base that has chosen Pennylane as the central platform for their accounting and financial management.
• You will engage daily with users and seek to understand the issues they encounter.
• After investigating, your goal is to provide an answer or solution to the user, or to escalate the issue when necessary.
• You will also help company accountants and accounting firms import their data into Pennylane to facilitate their migration.
• During the first months, you will join the Pennylane Academy and receive training on the product and the team’s processes.
• You will begin handling accounting-related requests and progressively take on increasingly complex customer inquiries.

Support, Operations and Accounting Specialist

• As a Support Specialist for Financial Management and Accounting, you act as both a domain and platform expert.
• You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management.
• You communicate daily with users and work to understand the issues they encounter.
• After investigation, your goal is to provide an answer or solution to the user or, when necessary, escalate the issue to the technical teams.
• You are also responsible for helping company accountants and accounting firms import and integrate their data into Pennylane to facilitate migration.
• Participation in the Pennylane Academy for product training and onboarding to the team’s processes.
• Responding to accounting-related requests: receiving requests, qualifying them, and providing fast, impactful responses.
• Gaining autonomy and taking full responsibility for tracking requests through to complete ticket resolution to ensure user satisfaction.
• Creating and updating customer-facing help materials to improve client self-sufficiency.
• Sharing your accounting knowledge and hands-on experience with colleagues.
• Becoming a product expert and improving team efficiency by identifying areas for improvement.

Support Specialist, Financial Management and Accounting

• As a Support Specialist — Financial Reporting & Accounting, you act as both a subject-matter expert and a platform specialist. You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management.
• You sit at the heart of the 360° customer experience and help clients and their accountants harness the full power of Pennylane to support their growth.
• As a member of the Application & Accounting Technical Support team, you are the central liaison between our client business leaders, their in-house accountants, and accounting firms. You are in daily contact with users and work to understand the issues they face. After investigating, your goal is to provide an answer or solution to your contact, or when necessary, to escalate the problem to the technical teams. You are also responsible for assisting company and firm accountants in importing their data into Pennylane to facilitate their migration.
• First 3 months:
• You will join the Pennylane Academy and train on the product and the team’s processes.
• You will learn everything you need to know about our company, our vision, and our different departments.
• You will learn to identify all stakeholders and collaborate effectively within your team and with other departments.
• You will begin responding to accounting-related requests: receiving queries, qualifying them based on a deep understanding of accounting principles, and delivering fast, impactful answers.
• Months 4 to 6:
• You will gain autonomy and take full ownership of cases, ensuring requests are followed through to complete resolution to guarantee user satisfaction.
• You will begin handling increasingly complex client requests.
• You will contribute to the creation and updating of customer-facing help materials to promote client self-sufficiency.
• You will share your accounting knowledge and field experience with colleagues.
• You will represent the customer’s voice and usage patterns, and provide constructive feedback to the product teams.

Support Specialist — Financial Reporting & Accounting

• En tant que Spécialiste Support Pilotage et Comptabilité, tu te positionnes comme un expert métier et plateforme.
• Tu es l'interlocuteur privilégié de notre base client qui a choisi Pennylane comme logiciel central de leur gestion comptable et financière.
• Tu es en contact quotidien avec les utilisateurs et cherche à comprendre les problèmes qu'ils rencontrent.
• Après investigation, ton but est d'apporter une réponse ou solution à ton interlocuteur, ou quand cela est nécessaire, d'escalader le problème aux équipes techniques.
• Tu as aussi la charge d'aider les comptables d’entreprises et cabinet à intégrer leurs données sur Pennylane afin de faciliter leur migration.
• Tu intègres la Pennylane Academy et tu te formes en continu sur le produit et les rouages de l'équipe.
• Tu apprends à identifier toutes les parties prenantes et à collaborer efficacement au sein de ton équipe, ainsi qu'avec les différents départements.
• Tu commences à répondre à des demandes liées à la comptabilité : tu réceptionnes les demandes, les qualifies en t’appuyant sur une compréhension approfondie des principes comptables et apportes des réponses rapides et impactantes.
• Tu deviens un expert produit et fais gagner en efficacité ton équipe en identifiant les axes d'amélioration.

• You position yourself as a business and platform expert.
• You are the primary contact for our client base that has chosen Pennylane as the central software for their accounting and financial management.
• You are at the heart of the 360° customer experience.
• You seek to understand the problems they encounter.
• Provide an answer or solution to your contact.
• Help company accountants and accounting firms import their data into Pennylane to facilitate their migration.
• You join the Pennylane Academy and train on the product and team processes.
• Respond to accounting-related requests: receive requests and qualify them.
• You begin to handle increasingly complex customer requests.
• You take ownership and lead to success the projects that matter to you.

Support Specialist - Financial Management & Accounting

• En tant que Spécialiste Support Pilotage et Comptabilité, tu te positionnes comme un expert métier et plateforme.
• Tu es l'interlocuteur privilégié de notre base client qui a choisi Pennylane comme logiciel central de leur gestion comptable et financière.
• Tu es en contact quotidien avec les utilisateurs et cherche à comprendre les problèmes qu'ils rencontrent.
• Après investigation, ton but est d'apporter une réponse ou solution à ton interlocuteur
• Tu as aussi la charge d'aider les comptables d’entreprises et cabinet à intégrer leurs données sur Pennylane afin de faciliter leur migration.
• Tu intègres la Pennylane Academy et tu te formes en continu sur le produit et les rouages de l'équipe.
• Tu apprends à identifier toutes les parties prenantes et à collaborer efficacement au sein de ton équipe, ainsi qu'avec les différents départements.
• Tu commences à répondre à des demandes liées à la comptabilité : tu réceptionnes les demandes, les qualifies en t’appuyant sur une compréhension approfondie des principes comptables et apportes des réponses rapides et impactantes.
• Tu gères des demandes clients de plus en plus complexe et contribues à la création et à l’actualisation des supports d’aide à disposition du client afin de développer leur autonomie.

• As a Support Specialist – Accounting & Financial Operations, you position yourself as both a subject-matter expert and a platform expert.
• You are the primary point of contact for our client base who have chosen Pennylane as the central software for their accounting and financial management.
• You interact with users daily and seek to understand the issues they encounter.
• After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams.
• You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate their migration.
• You join the Pennylane Academy and continuously train on the product and the team’s processes.
• You learn to identify all stakeholders and collaborate effectively within your team and with other departments.
• You start handling accounting-related requests: you receive inquiries, qualify them based on a solid understanding of accounting principles, and deliver timely, impactful responses.
• You become a product expert and boost your team’s efficiency by identifying areas for improvement.

Support Specialist – Accounting & Financial Operations

• As a Support & Accounting Operations Specialist, you position yourself as both a domain and platform expert.
• You are the primary contact for our client base who have chosen Pennylane as the core software for their accounting and financial management.
• You are therefore at the heart of the 360° customer experience and help clients and their accountants take full advantage of Pennylane to support their growth.
• You are in daily contact with users and work to understand the issues they encounter.
• After investigation, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams.
• You are also responsible for assisting in-house accountants and accounting firms to import their data into Pennylane to facilitate their migration.
• You join the Pennylane Academy and train on the product and the team’s processes.
• You learn to identify all stakeholders and to collaborate effectively within your team and with other departments.
• You start responding to accounting-related requests: you receive requests, qualify them based on a solid understanding of accounting principles, and provide fast, impactful answers.
• You gain autonomy and take full ownership of inquiries, ensuring thorough follow-up until tickets are fully resolved to guarantee user satisfaction.
• You become a product expert and improve your team’s efficiency by identifying areas for improvement.

Support and Accounting Operations Specialist

• You act as a subject-matter and platform expert
• You are the primary point of contact for our customers who have chosen Pennylane as their central accounting and financial management software
• You interact with users daily and work to understand the issues they encounter
• Your goal is to provide an answer or solution, or escalate the issue when necessary
• You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate migration
• You join the Pennylane Academy and continuously train on the product and the team’s processes
• You begin to handle requests related to accounting

Operations & Accounting Support Specialist

• You act as a subject-matter and platform expert.
• You are the primary point of contact for our customer base who have chosen Pennylane.
• You are in daily contact with users and work to understand the issues they encounter.
• After investigating, your goal is to provide an answer or solution to your interlocutor.
• You are also responsible for helping corporate and firm accountants integrate their data into Pennylane.

Financial Management and Accounting Support Specialist

• As a Support Specialist — Financial Operations & Accounting, you act as a subject-matter and platform expert.
• You are the primary contact for our client base that has chosen Pennylane as their central accounting and financial management software.
• You are in daily contact with users and seek to understand the issues they encounter.
• After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams.
• You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate their migration.
• You join the Pennylane Academy and continuously train on the product and team processes.
• You learn to identify stakeholders and collaborate effectively within your team and with other departments.
• You begin handling accounting-related requests: you receive and qualify requests based on a solid understanding of accounting principles and provide fast, impactful responses.
• You gain autonomy and take full ownership of requests, ensuring proper follow-up until complete ticket resolution to guarantee user satisfaction.

Support Specialist — Financial Operations & Accounting

• As a Support Specialist for Financial Operations and Accounting, you position yourself as a domain and platform expert.
• You are the primary point of contact for our customer base that has chosen Pennylane as the central software for their accounting and financial management.
• As a member of the Application and Technical Support team, you act as the central liaison between our clients' executives, their in-house accountants, and external accounting firms.
• You are in daily contact with users and work to understand the issues they encounter.
• After investigation, your goal is to provide an answer or solution to the user, or, when necessary, to escalate the issue to the technical teams.
• You are also responsible for helping company accountants and accounting firms import and set up their data in Pennylane to facilitate their migration.
• You will join the Pennylane Academy and receive continuous training on the product and team processes.
• You learn to identify all stakeholders and collaborate effectively within your team and with other departments.
• You begin handling accounting-related requests: you receive requests, qualify them based on a solid understanding of accounting principles, and provide fast, impactful responses.
• You gain autonomy and take full ownership of requests, ensuring proper follow-up until complete ticket resolution to guarantee user satisfaction.

Spécialiste Support Pilotage et Comptabilité

Spécialiste Support Pilotage, Comptabilité

Spécialiste Support Pilotage, Comptabilité

Support, Operations and Accounting Specialist

Support Specialist, Financial Management and Accounting

Support Specialist — Financial Reporting & Accounting

Spécialiste Support Pilotage, Comptabilité

Support Specialist - Financial Management & Accounting

Spécialiste Support Pilotage et Comptabilité

Support Specialist – Accounting & Financial Operations

Support and Accounting Operations Specialist

Operations & Accounting Support Specialist

Financial Management and Accounting Support Specialist

Support Specialist — Financial Operations & Accounting

Support Specialist, Financial Operations and Accounting