Support Specialist, Financial Management and Accounting

Pennylane

Customer Success Specialist at Pennylane providing expert support for financial management software. Engaging directly with clients to enhance their service experience and integrate solutions.

Posted 6/18/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will join the Pennylane Academy and be trained on the product and the team's processes.
You will learn about our company, our vision, and the different departments.
You will learn to identify stakeholders and collaborate effectively within your team and with other departments.
You will begin handling accounting-related requests: receiving and qualifying requests based on a thorough understanding of accounting principles, and providing quick, impactful responses.
You will gain autonomy and take full ownership of requests, ensuring proper follow-up until tickets are fully resolved to guarantee user satisfaction.
You will start managing increasingly complex customer requests.
You will contribute to creating and updating help materials available to clients to increase their autonomy.
You will share your accounting knowledge and field experience with colleagues.
You will represent the client's voice and usage, sharing constructive feedback with product teams.
You will become a product expert and help improve your team's efficiency by identifying areas for improvement.
You will take ownership and drive to success projects that matter to you and contribute to your growth.

Requirements

What you’ll need

Accounting background (e.g., BTS CGO, DCG, BTS Assistant de Gestion PME‑PMI, Master CCA, or Bachelor's in Administration and Accounting).
Minimum 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods).
Direct experience working with company owners is a plus (e.g., internal advising).
Interest in innovative work tools and new technologies.
Autonomy and the ability to solve problems independently and find solutions.
Familiarity with Pennylane is a plus.
Professional-level English.
Strong written communication skills and a pedagogical approach to interact with users clearly and professionally.
Ability to understand and meet client needs, deliver excellent service, and maintain strong client relationships.
Ability to work independently and as part of a team.
Flexibility to adapt to the rapid evolution of the product.
Willingness to learn and stay up to date with product developments.

Benefits

Comp & perks

A top-tier health plan (Alan Blue and Alan Mind).
Meal vouchers (Swile card).
Between 6 and 12 additional RTT (time-off) days in addition to 5 weeks of paid vacation.
Opportunity to improve your English through Busuu.
A monthly allowance for all Pennylaners to support working from home or in coworking spaces.
Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
An allocation of BSPCE (stock options).
Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.
A Mac.
We practice many sports together and regularly gather for company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) and our annual company offsite, fostering strong team cohesion.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounting principlesBTS CGODCGBTS Assistant de Gestion PME-PMIMaster CCABachelor's in Administration and Accountingexperience in accounting firminternal advisingproblem-solvingclient needs assessment

Soft Skills

autonomystrong written communicationpedagogical approachclient relationship managementteam collaborationflexibilitywillingness to learnstakeholder identificationconstructive feedbackownership