Support Specialist — Accounting & Operations

Pennylane

Expert in accounting and platform support at Pennylane helping clients manage their finances. Engaging with users and ensuring effective use of the Pennylane software.

Posted 6/18/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You position yourself as a subject-matter and platform expert, serving as a primary point of contact for our customer base.
You are in daily contact with users to understand the issues they encounter.
Your goal is to provide an answer or solution after investigation, or to escalate the issue when necessary.
You help company accountants and accounting firms import their data into Pennylane to facilitate their migration.
You will join the Pennylane Academy and continuously train on the product.
You will respond to accounting-related requests and qualify tickets based on your understanding of accounting principles.
You will begin to handle increasingly complex customer requests.
You become a product expert to identify areas for improvement and lead projects.

Requirements

What you’ll need

Accounting education (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's in CCA, or Bachelor's in Administration and Accounting).
At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods).
Direct work with company leadership is a plus (e.g., in-house advisory).
Affinity for innovative work tools and new technologies.
Autonomy and the ability to solve problems independently and find solutions.
Knowledge of the Pennylane tool is a plus.
Professional-level proficiency in English.
Strong written communication skills and the ability to be pedagogical when interacting with users clearly and professionally.
Ability to understand and meet clients' needs, provide excellent service, and maintain strong client relationships.
Ability to work independently and as part of a team.
Flexibility to adapt to the tool's rapid evolution.
Willingness to learn and stay up to date on product developments.

Benefits

Comp & perks

One of the best health insurance plans on the market (Alan Blue and Alan Mind).
Meal vouchers (Swile card).
Between 6 and 12 additional RTT days on top of 5 weeks of paid leave.
Opportunity to improve your English via Busuu.
A dedicated monthly budget for all Pennylaners to support working from home or in a coworking space.
Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris.
Allocation of BSPCE (stock options).
Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib.
A Mac.
We practice many sports together and make a point of regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company retreat, which creates strong moments of team cohesion.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounting principlesdata importproblem-solvingcustomer supportticket qualificationproduct expertiseproject leadership

Soft Skills

autonomystrong written communicationpedagogical skillsclient relationship managementflexibilitywillingness to learn

Certifications

BTS CGODCGBTS Assistant de Gestion PME-PMIMaster's in CCABachelor's in Administration and Accounting