Pearson VUE

General

• Own end-to-end strategic workstreams: frame the problem, build the fact base, size markets, and synthesize options into executive-ready recommendations
• Use market and competitive intelligence to shape strategic choices
• Build evidence-based business cases: financial and operational modelling, scenario analysis, assumptions, risks, and KPIs
• Partner with product, commercial, finance, and corporate development on high-priority initiatives
• Translate strategy into action: craft board-ready narratives

Advanced Specialist, Strategy

Cloud Engineer

• Support the design, implementation, and maintenance of cloud infrastructure and services in AWS and Azure under guidance from senior engineers
• Assist with Infrastructure as Code development using tools such as Terraform and CloudFormation
• Contribute to CI/CD pipelines and automation efforts to improve deployment reliability
• Assist in monitoring cloud environments and troubleshooting operational issues
• Participate in incident response activities and post-‑incident reviews as a learning opportunity
• Collaborate with software engineering and operations teams to support application deployments
• Follow established security, reliability, and cost ‑management best practices
• Document systems and operational procedures
• Participate in an on-call rotation with appropriate training and support

Cloud Engineer II

Customer Success Manager

• Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
• Managing your time effectively to keep in close touch with your schools;
• Contacting key decision makers, discussing needs, proposing solutions and quotations maximizing the customers’ use of our products so they renew each year;
• Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;
• Confidently using technology – to deliver remote meetings through desktop sharing;
• Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.

Advanced Associate, Customer Success

Financial Planning and Analysis

• Prepare, review, and issue customer invoices in line with contracts and billing schedules.
• Validate billing/product data to ensure accuracy and completeness.
• Manage invoice adjustments, credit notes, and corrections.
• Track billing cycles and ensure deadlines are consistently met.
• Partner with stakeholders to resolve billing discrepancies and disputes.
• Support accounts receivable and billing-related financial processes.
• Assist with general ledger postings linked to invoicing activities.
• Ensure all transactions meet internal controls and compliance standards.
• Reconcile billing data with CRM and financial systems and records.
• Investigate and resolve discrepancies promptly.
• Support reporting on key invoicing metrics such as accuracy and turnaround time.
• Act as a key contact for invoicing queries from internal teams and customers.
• Work closely with Sales, Finance, and Operations to ensure billing accuracy.
• Communicate clearly and proactively on invoice status and resolution.
• Identify opportunities to streamline and improve invoicing processes.
• Support automation and standardisation initiatives.
• Contribute to maintaining documentation and best practices.

Financial Operations Specialist

• Prepare and update monthly payroll files, including rolling forward payroll files, updating tabs, and reconciling payroll files with invoices.
• Record monthly payroll expenses and update employee lists in accordance with changes per Census.
• Prepare staffing forecasts based on current and open positions for each school.
• Create appropriate journal entries in Sage Intacct.
• Prepare and update passthrough files, including coding passthrough expenses and updating tabs.
• Review and reconcile passthrough files with invoices.
• Record monthly miscellaneous expense transactions and accruals.
• Prepare monthly financial statement close files.
• Update grant tracking spreadsheets and perform roll forward of SFS working papers.
• Maintain support documentation.
• Assist in bank reconciliation tasks, including preparing Cash Receipts Journal (CRJ) and Cash Disbursements Journal (CDJ) templates.
• Analyze and record cash receipts and disbursements for the month.
• Prepare and compile monthly reports for School Leaders and Board Treasurers, including saving detailed transaction support.
• Update monthly sub-schedules for balance sheet accounts.
• Assist in updating state regulatory reports.
• Prepare website postings, State required entries, and AFR support – if applicable.

Financial Reporting, Planning and Analysis Specialist

• Design, deploy, and manage scalable cloud infrastructure on platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud
• Collaborate with development, security, and operations teams
• Optimize cloud costs and resource utilization

Cloud Engineer III

Marketing

• Plan and execute integrated B2B and/or D2C campaigns across the full funnel—from briefing to launch and wrap-up
• Manage campaign timelines, calendars, and deliverables to ensure seamless execution
• Coordinate with agencies and vendors to deliver high-quality creative and media assets
• Act as the central point of contact for campaign-related communications
• Partner with Product Marketing, Sales, and regional teams to align campaigns with commercial priorities
• Adapt global campaigns to local audiences, guided by market insights and customer needs
• Monitor campaign performance against KPIs and identify opportunities for optimization and A/B testing
• Translate data into actionable insights to improve messaging, channels, and outcomes
• Utilize segmentation and targeting to enhance campaign effectiveness

Geo Marketing Specialist

Data Analyst

• Automate infrastructure provisioning and operations using Infrastructure as Code (IaC)
• Implement and manage CI/CD pipelines for data and platform deployments
• Implement and manage Data Governance tools such as Collibra
• Improve system resilience through capacity planning, performance tuning, and fault tolerance design
• Optimize cloud usage and costs through FinOps best practices
• Collaborate with engineering and analytics teams to improve platform reliability and developer experience
• Drive security, compliance, and access control best practices
• Own platform reliability and availability for enterprise data systems (SLAs, SLOs, error budgets)
• Monitor and manage data cloud infrastructure, ingestion frameworks, and transformation workflows
• Lead incident management, root cause analysis (RCA), and postmortems

Advanced Specialist, Technology Data Analyst

Program Manager

• Own end-to-end SDR program design, including lead management, qualification standards, and conversion workflows
• Define and evolve the SDR program’s role in pipeline creation vs. servicing activities to maximize impact
• Translate leadership priorities into scalable SDR processes and operating models
• Partner with Sales Leadership to align SDR scope with business goals (pipeline quality, new business, speed-to-lead)
• Design and maintain lead routing, qualification, and conversion rules across systems (e.g., Salesforce / 1CRM)
• Identify inefficiencies in SDR workflows (manual steps, duplication, data gaps) and implement improvements
• Drive automation opportunities to improve speed, consistency, and scalability of lead handling
• Standardize SDR playbooks, documentation, and best practices across the program
• Own SDR reporting frameworks, dashboards, and KPIs (lead volume, conversion rates, pipeline influence)
• Monitor program performance weekly and surface actionable insights to leadership
• Ensure accurate attribution of SDR impact across pipeline and revenue
• Conduct audits and build mechanisms to improve data hygiene and reporting accuracy
• Serve as the central point of coordination across Sales, Marketing, Operations, and external partners
• Align on lead sources, campaign inputs, and handoff expectations
• Define roles and responsibilities between SDRs and Sales (e.g., qualification vs. pipeline ownership)
• Partner with RevOps/Tech to support system enhancements and data structure improvements
• Lead initiatives to shift SDRs toward higher-value, proactive pipeline generation
• Evaluate program performance and recommend structural or strategic changes
• Pilot new approaches (automation, segmentation, outreach models) to improve conversion outcomes
• Incorporate feedback from Sales and stakeholders to refine program effectiveness

Advanced Specialist, Program Manager – SDR Program

Sales

• Driving a growth strategy with subject leaders within Schools and Multi-Academy Trusts.
• Leading on: Subject specific revenue growth, Customer acquisition, Multi-functional collaboration to support customers in acquisition and retention.
• Generating profitable sales through new business growth, driving sales effectiveness and efficiency.
• Exceeding annual revenue goals by building and maintaining a pipeline of opportunities across qualifications and learning services that follow clearly defined strategies for accounts.
• Taking accountability for driving year on year growth of qualifications and learning services revenue within a broad product portfolio across your region(s).
• Demonstrating foresight and flexibility to adapt strategy to maximise opportunity and minimise risk.
• Creating, maintaining and managing relationships with future customers at key stakeholder level.
• Managing the complex nature of secondary schools and their stakeholders.
• Delivering depth of product expertise in the 11-19 education market; providing expertise to various stakeholders.
• Articulating the value of what you are selling in ways that are relevant to the customer, overcome competition and engage key stakeholders.
• Delivering powerful sales presentations, communicate effectively and with gravitas to relevant stakeholders and decision makers.

Advanced Specialist – Sales, MFL & Humanities

Product Designer

• Set the UX direction for ELL, translating product strategy into design strategy and clear team-level execution priorities.
• Drive customer experience outcomes across multiple squads, journeys, and surfaces so that learners and teachers experience ELL as one connected system.
• Own product-area UX quality, consistency, and cohesion; raise UX maturity across teams so quality is stable and not dependent on individuals.
• Role-model holistic ecosystem mapping and service-design thinking when shaping multi-product, multi-touchpoint experiences.
• Lead user research and customer-discovery practice across ELL, ensuring deep, repeatable insight into learner and teacher needs informs product decisions.
• Define design strategies and value propositions grounded in research, behavioural data, and pedagogy.
• Partner with regional and segment leaders to localise experiences for institutional, enterprise, and consumer learners while protecting global coherence.
• Own ELL's design system and UX operations, scaling frictionless delivery of interaction, usability, and accessibility patterns across teams.
• Create and maintain a UX playbook covering best-in-class workflows, UX/AI design, and content strategy.
• Operationalise scalable, rule-based product design systems that raise the floor of craft and accelerate delivery.
• Operate as a peer to Product, Engineering, and Program leaders; act as a strategic product and thought partner to the ELL Product Leadership Team.
• Build product-area roadmap alignment with cross-functional leadership and use clear RACI, escalation, and decision-making frameworks so teams align without constant escalation.
• Coach cross-functional teams on prioritisation, tradeoffs, and decisions, balancing time-boxed delivery pressure with long-term experience quality.
• Lead, coach, and develop a high-performing global team of design managers and senior ICs; scale impact through leaders rather than direct execution.
• Own team hiring, calibration, learning and development, and succession planning for the ELL UX organisation.
• Foster collaboration, inclusion, and accountability across geographies and disciplines, and contribute actively to Pearson's design and leadership communities.

Lead, UX Designer

QA Engineer

• Execute ETL and data warehouse testing for data pipelines and analytics solutions.
• Perform data analysis, reconciliation, and validation testing across source and target systems.
• Write and execute complex SQL queries to validate data transformations based on business rules.
• Prepare and maintain test strategies, test plans, test cases, and related QA documentation.
• Validate data for accuracy, completeness, consistency, and timeliness.
• Identify, log, and track defects, and actively participate in defect triage discussions with development and data engineering teams.
• Develop and maintain Python automation scripts for repetitive data validation and regression testing.
• Execute data validation and testing on Google Cloud Platform, with a strong focus on BigQuery datasets.
• Understand business requirements and translate them into effective data test scenarios.
• Communicate test progress, defects, and data quality risks clearly to stakeholders and project teams.
• Support UAT, production validations, and post-release data verification when required.

Quality Assurance Engineer III

Producer

• Leading and developing Content Development team members and building an effective team operating cadence
• Hiring, onboarding, and training team members on department standards, tools, and procedures
• Mentoring and coaching team members; setting clear expectations and success criteria; and overseeing work quality, productivity, and professional development
• Developing and maintaining processes and supporting documentation for product development, content operations, localization, intake/triage, estimation, and change control
• Undertaking periodic process reviews to improve efficiency, predictability, and quality (e.g., cycle time, rework rates, and release readiness)
• Planning and implementing maintenance of products, including roadmap planning, release notes readiness, and stakeholder communications
• Establishing and facilitating team operating cadences (e.g., weekly content syncs, backlog grooming, cross-functional issue triage) to align priorities, manage work-in-progress, remove blockers, and escalate risks early
• Engaging, onboarding, and overseeing the work of SMEs, content vendors, and other contractors
• Recruit, engage, and onboard contractors and SMEs (including external pipelines), communicating engagement terms, security requirements, and expected timelines
• Manage contractor/SME deliverables to defined scope and acceptance criteria; provide feedback; and ensure quality, timeliness, and exam-security adherence
• Setting and reinforcing meeting/workshop participation norms and exam security expectations for SMEs and contractors (e.g., confidentiality, approved file-sharing channels)
• Lead vendor management, including statements of work, budget tracking, invoicing coordination, and performance/quality reviews
• Partnering with senior management to plan and deliver content products (scope, estimates, budgets, and schedules)
• Working with senior management to plan the annual budget, including assumptions, staffing/vendor mix, and prioritization tradeoffs
• Working with Finance and Program Management to maintain a list of core content products, define lifecycle/maintenance needs, and plan replacement strategies
• Working with technology groups and the Project Management Office to develop release plans, map dependencies, and maintain milestone-based schedules for content products
• Tracking team and project budgets (forecast vs. actual), managing variances, and representing resource needs to the organization for the next fiscal year
• Developing tactical and strategic resourcing plans, including capacity planning across internal staff and external partners
• Reporting on and monitoring monthly and quarterly progress with clear, timely status updates (scope, schedule, budget, risks/issues, and decisions needed)
• Developing strategic solutions, level-of-effort estimates, and costing scenarios to support prioritization and investment decisions
• Providing support for responses to requests for proposals
• Supporting compliance, internal controls, and audit-related documentation for content development investments
• Maintaining project documentation and audit trails (e.g., business cases/proformas, approvals) in designated systems and coordinating updates with Finance and project stakeholders
• Coordinating activities with clients, vendors, and cross-functional internal teams to deliver a strong candidate and educator experience
• Working directly with clients and partners to design, review, and continuously improve certification products and supporting resources
• Exercising independent judgment in methods and techniques; aligning stakeholders on decision criteria; and managing change requests to protect validity, security, timelines, and budgets
• Working with Certiport's psychometric function to run Job Task Analysis (JTA) workshops, content development workshops, technical reviews, standard setting sessions, and surveys
• Developing and maintaining policies and operating agreements for exchange of information and resources between Content Development, Technology, QA, and Support (including handoffs, service levels, and escalation paths)
• Maintaining up-to-date knowledge of testing processes and the end-to-end candidate and educator journey (registration, delivery, accommodations, scoring, reporting, and support)
• Serving as a champion for candidates and educators by bringing their needs into product decisions, prioritizing clarity and fairness in content, and partnering with stakeholders to improve the usability and instructional value of certification materials
• Coordinating with technology and support teams to triage and resolve content tooling and delivery issues that impact development schedules
• Traveling on behalf of the company as needed
• Representing company at industry conferences, including research & presentations on key initiatives;

Manager, Content Producer

Payroll

• Own end-to-end payroll operations for India, ensuring compliance with all statutory requirements
• Serve as the primary SME for India payroll, providing guidance on complex regulatory and tax matters
• Lead payroll compliance activities including filings, reconciliations, audits, and year-end reporting
• Partner with HR, Finance, Tax, Legal, and external vendors to resolve issues and interpret regulatory changes
• Proactively monitor legislative updates, translating them into actionable payroll requirements
• Mentor and elevate junior team members

Advanced Specialist, Payroll

Human Resources

• Provide comprehensive end-to-end HR support to a dynamic employee population
• Work closely with managers and local teams to drive a high-performance, highly engaged culture
• Activate and deliver people and culture initiatives, ensuring effective communication and participation across the site
• Support the execution of talent processes—including performance management, hiring plans, retention, and offboarding
• Resolve complex people challenges with confidence and autonomy