Manager, Content Producer

Pearson VUE

Manager, Content Developer leading content development operations for certification products at Pearson. Responsible for planning, execution, and team management to ensure high-quality deliverables.

Posted 6/21/2026full-timeRemote • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Leading and developing Content Development team members and building an effective team operating cadence
Hiring, onboarding, and training team members on department standards, tools, and procedures
Mentoring and coaching team members; setting clear expectations and success criteria; and overseeing work quality, productivity, and professional development
Developing and maintaining processes and supporting documentation for product development, content operations, localization, intake/triage, estimation, and change control
Undertaking periodic process reviews to improve efficiency, predictability, and quality (e.g., cycle time, rework rates, and release readiness)
Planning and implementing maintenance of products, including roadmap planning, release notes readiness, and stakeholder communications
Establishing and facilitating team operating cadences (e.g., weekly content syncs, backlog grooming, cross-functional issue triage) to align priorities, manage work-in-progress, remove blockers, and escalate risks early
Engaging, onboarding, and overseeing the work of SMEs, content vendors, and other contractors
Recruit, engage, and onboard contractors and SMEs (including external pipelines), communicating engagement terms, security requirements, and expected timelines
Manage contractor/SME deliverables to defined scope and acceptance criteria; provide feedback; and ensure quality, timeliness, and exam-security adherence
Setting and reinforcing meeting/workshop participation norms and exam security expectations for SMEs and contractors (e.g., confidentiality, approved file-sharing channels)
Lead vendor management, including statements of work, budget tracking, invoicing coordination, and performance/quality reviews
Partnering with senior management to plan and deliver content products (scope, estimates, budgets, and schedules)
Working with senior management to plan the annual budget, including assumptions, staffing/vendor mix, and prioritization tradeoffs
Working with Finance and Program Management to maintain a list of core content products, define lifecycle/maintenance needs, and plan replacement strategies
Working with technology groups and the Project Management Office to develop release plans, map dependencies, and maintain milestone-based schedules for content products
Tracking team and project budgets (forecast vs. actual), managing variances, and representing resource needs to the organization for the next fiscal year
Developing tactical and strategic resourcing plans, including capacity planning across internal staff and external partners
Reporting on and monitoring monthly and quarterly progress with clear, timely status updates (scope, schedule, budget, risks/issues, and decisions needed)
Developing strategic solutions, level-of-effort estimates, and costing scenarios to support prioritization and investment decisions
Providing support for responses to requests for proposals
Supporting compliance, internal controls, and audit-related documentation for content development investments
Maintaining project documentation and audit trails (e.g., business cases/proformas, approvals) in designated systems and coordinating updates with Finance and project stakeholders
Coordinating activities with clients, vendors, and cross-functional internal teams to deliver a strong candidate and educator experience
Working directly with clients and partners to design, review, and continuously improve certification products and supporting resources
Exercising independent judgment in methods and techniques; aligning stakeholders on decision criteria; and managing change requests to protect validity, security, timelines, and budgets
Working with Certiport's psychometric function to run Job Task Analysis (JTA) workshops, content development workshops, technical reviews, standard setting sessions, and surveys
Developing and maintaining policies and operating agreements for exchange of information and resources between Content Development, Technology, QA, and Support (including handoffs, service levels, and escalation paths)
Maintaining up-to-date knowledge of testing processes and the end-to-end candidate and educator journey (registration, delivery, accommodations, scoring, reporting, and support)
Serving as a champion for candidates and educators by bringing their needs into product decisions, prioritizing clarity and fairness in content, and partnering with stakeholders to improve the usability and instructional value of certification materials
Coordinating with technology and support teams to triage and resolve content tooling and delivery issues that impact development schedules
Traveling on behalf of the company as needed
Representing company at industry conferences, including research & presentations on key initiatives;

Requirements

What you’ll need

Bachelor's degree in business, Liberal Arts, English, Education, Information Technology, Instructional Design, Educational Psychology or equivalent
5+ years of experience in a role related to assessment item creation/validation and or assessment standards, such as psychometrics
2+ years people management experience
Must have a high degree of technical proficiency (e.g., Microsoft 365 collaboration tools, content authoring/review workflows, spreadsheets for budget tracking, and project planning/tracking tools)
Experience with Agile development methodology preferred
Proven management/leadership experience in a certification setting, including personnel leadership, mentoring, and training
Comprehensive experience in item development, standards alignment, and test design
Excellent project planning and organizational skills, including the ability to coordinate multiple efforts, build estimates, manage dependencies, and adapt to changes in priorities
Outstanding oral and written communication skills required
Excellent analytical and problem-solving skills, especially in a teamwork environment, with comfort making and communicating scope/schedule/budget tradeoffs
Strong interpersonal skills
Solid time management - be able to prioritize workload under pressure to meet tight deadlines
Flexibility of working patterns during peak periods
Attention to detail even with repetitive tasks
Willingness to take on other activities as identified through management that are required for effective execution of the objectives defined for the role, team, department, division, and corporation.
Strong desire for continual learning.

Benefits

Comp & perks

Eligible to participate in an annual incentive program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

assessment item creationpsychometricsitem developmentstandards alignmenttest designproject planningbudget trackingAgile development methodologycontent authoring workflowsanalytical problem-solving

Soft Skills

people managementmentoringtrainingproject planningorganizational skillsoral communicationwritten communicationinterpersonal skillstime managementattention to detail