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Advanced Associate, Customer Success
Pearson VUEAdvanced Associate in Customer Success at Pearson, enhancing educational services for schools. Building relationships with key decision makers and maximizing product use to support schools' success.
About the role
Key responsibilities & impact- Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
- Managing your time effectively to keep in close touch with your schools;
- Contacting key decision makers, discussing needs, proposing solutions and quotations maximizing the customers’ use of our products so they renew each year;
- Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;
- Confidently using technology – to deliver remote meetings through desktop sharing;
- Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.
Requirements
What you’ll need- Genuine interest working in the Education sector.
- Experience working successfully in a sales/target driven environment. This could include telesales, retail sales or any role where you are working towards sales targets.
- Excellent organisational skills and the ability to assimilate and deliver new information to a range of key decision makers.
- Positive and determined attitude to work.
- Passion for connecting with people, influencing others, and supporting schools in achieving the best for their pupils.
Benefits
Comp & perks- A role that fits around school term-time (195 days annually)
- Annual bonus
- Generous pension scheme where we match and double what you contribute, up to 16% depending on your age.
- Maternity, paternity, and family care leave as well as flexible work policies.
- Stock/share purchase options.
- Employee discounts
ATS Keywords
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Soft Skills
organizational skillscommunication skillsinfluencing skillspositive attitudedeterminationcustomer relationship managementtime managementproblem-solvingpresentation skillssales skills