Peak Support

Human Resources

• Align HR practices with organizational goals
• Act as a liaison between employees and leadership
• Provide day-to-day HR support
• Contribute to strategic initiatives for employee experience and engagement
• Build strong relationships with managers for operational needs
• Support execution of performance management processes
• Assist in implementation of engagement programs and surveys
• Track and analyze HR metrics and provide insights

HRBP Generalist

Analyst

• Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deactivation; group management; security configurations; and access control
• Provide technical support and troubleshooting for end-user hardware and software issues, including laptops and peripheral devices
• Respond promptly to user inquiries, diagnose and resolve technical issues efficiently, and escalate complex problems to the appropriate teams when necessary
• Process user onboarding and offboarding, ensuring proper account provisioning, access management, and equipment support
• Provide end-to-end support during high-priority incidents or outages to ensure timely resolution and minimal business disruption
• Deliver immediate technical assistance for VIPs or executive users when required
• Assist users with software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies
• Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures
• Perform routine system maintenance, including monitoring system performance, applying security patches, and coordinating software updates
• Assist in responding to security incidents and vulnerability management tasks to ensure risks are promptly mitigated and reported to the appropriate teams
• Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles to support self-service resources
• Liaise with external vendors and service providers to coordinate support and troubleshoot issues when necessary
• Handle ad hoc tasks, projects, and assignments as directed by IT Operations management
• Perform other duties as assigned by management.

IT Service Desk Analyst

Business Analyst

• Conduct business process analysis to identify improvement opportunities and optimize workflows
• Gather, document, and manage business and functional requirements
• Design and develop interactive dashboards and reports to support data-driven decisions
• Prepare and deliver business case presentations to stakeholders
• Translate complex data into clear insights for both technical and non-technical audiences
• Collaborate with cross-functional teams to implement analytics solutions and process enhancements

Customer Support

• Deliver exceptional customer service
• Collaborate with peers, supervisors, and management to achieve goals
• Adapt to a changing work environment

Customer Service Associate

• Handle escalated member cases via phone and email channels
• Conduct live phone conversations for sensitive or high-impact situations requiring real-time resolution
• Respond to member emails involving complex, sensitive, or high-risk issues
• Manage cases involving suspicious or inappropriate carrier or driver behavior
• Respond to inquiries from industry experts, including physicians, nutritionists, and food safety professionals
• Address legal-related communications, including BBB complaints, bank disputes, threatening reviews, and potential legal actions
• Respond to politically sensitive, religious, or international affairs–related questions in alignment with company policies
• Investigate and respond to spoofed or phishing emails impersonating the brand
• Manage member cases involving hospitalization or medical bill reimbursement requests
• De-escalate emotionally charged situations with empathy and professionalism
• Document all phone and email interactions thoroughly and accurately
• Collaborate with internal teams to resolve complex issues efficiently

Escalation Tier 2 Support Specialist

• Manage high-risk, complex, and sensitive member cases via phone and email channels
• Serve as a second-level escalation point
• Handle escalated member cases via phone and email channels
• Conduct live phone conversations for sensitive or high-impact situations requiring real-time resolution
• Respond to member emails involving complex, sensitive, or high-risk issues
• Manage cases involving suspicious or inappropriate carrier or driver behavior
• Respond to inquiries from industry experts, including physicians, nutritionists, and food safety professionals
• Address legal-related communications, including BBB complaints, bank disputes, threatening reviews, and potential legal actions
• Respond to politically sensitive, religious, or international affairs-relates questions in alignment with company policies
• Investigate and respond to spoofed or phishing emails impersonating the brand
• Manage member cases involving hospitalization or medical bill reimbursement requests
• Document all phone and email interactions thoroughly and accurately
• Collaborate with internal teams to resolve complex issues efficiently

• Support client hiring needs as the first point of contact for customers
• Manage end-to-end medical provider credentialing, including initial applications, re-credentialing, and renewals
• Maintain and update provider profiles in platforms such as CAQH and various insurance credentialing portals
• Ensure compliance with credentialing requirements, including documentation accuracy and timeliness
• Monitor expiration dates for licenses, certifications, and insurance, ensuring proactive renewals
• Coordinate with internal teams and external partners regarding credentialing status and requirements
• Maintain accurate and up-to-date employee personnel records, ensuring file completeness and compliance
• Support end-to-end recruitment processes, including sourcing, screening, and interviewing candidates
• Assist in onboarding processes, ensuring all pre-employment requirements are completed
• Partner with hiring managers to align on role requirements and candidate profiles

HR Medical Support

• Manage end-to-end medical provider credentialing, including initial applications, re-credentialing, and renewals
• Maintain and update provider profiles in platforms such as CAQH and various insurance credentialing portals
• Ensure compliance with credentialing requirements, including documentation accuracy and timeliness
• Monitor expiration dates for licenses, certifications, and insurance, ensuring proactive renewals
• Coordinate with internal teams and external partners regarding credentialing status and requirements
• Maintain accurate and up-to-date employee personnel records, ensuring file completeness and compliance
• Support end-to-end recruitment processes, including sourcing, screening, and interviewing candidates
• Partner with hiring managers to align on role requirements and candidate profiles
• Ensure adherence to company policies, labor laws, and documentation standards

• Support client hiring needs as the first point of contact for customers
• Manage end-to-end medical provider credentialing, including initial applications, re-credentialing, and renewals
• Maintain and update provider profiles in platforms such as CAQH and various insurance credentialing portals
• Ensure compliance with credentialing requirements, including documentation accuracy and timeliness
• Monitor expiration dates for licenses, certifications, and insurance, ensuring proactive renewals
• Stay up to date with Medicare credentialing guidelines and other regulatory requirements
• Coordinate with internal teams and external partners regarding credentialing status and requirements
• Maintain accurate and up-to-date employee personnel records, ensuring file completeness and compliance
• Support end-to-end recruitment processes, including sourcing, screening, and interviewing candidates
• Assist in onboarding processes, ensuring all pre-employment requirements are completed
• Partner with hiring managers to align on role requirements and candidate profiles
• Ensure adherence to company policies, labor laws, and documentation standards

• Support client hiring needs as the first point of contact for customers
• Manage end-to-end medical provider credentialing, including applications and renewals
• Maintain and update provider profiles in platforms such as CAQH
• Ensure compliance with credentialing requirements and monitor expiration dates
• Coordinate with internal teams and external partners regarding credentialing
• Maintain accurate and up-to-date employee personnel records
• Support end-to-end recruitment processes, including sourcing and screening candidates
• Assist in onboarding processes and ensure adherence to company policies