Peak Support

Customer Support

• Handle medical records requests and follow up with patients, doctors, insurance providers, and attorneys
• Prepare and send itemized Letters of Protection (LOP) statements
• Consolidate medical record requests and billing statements into clear, single communications for attorneys
• Manage and track weekly patient signature records
• Schedule patient visits accurately and efficiently
• Compile and maintain Progress Note Reports
• Follow up on outstanding evaluations and progress notes to ensure timely completion

Admin Support Specialist

Ecommerce

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management.
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing.
• Resolve standard Tier I issues independently using SOPs and knowledge base resources.
• Escalate complex issues (medical/safety concerns, delivery failures, missing/damaged items, billing discrepancies) to Tier II with clear documentation.
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines.
• Prioritize accuracy and consistency over speed, especially during peak move-in periods.
• Coordinate with internal Operations teams as needed.

E-commerce Customer Experience Representative, Tier I – Seasonal

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing
• Resolve standard Tier I issues independently using SOPs and knowledge base resources
• Escalate complex issues to Tier II with clear documentation
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines
• Coordinate with internal Operations teams as needed

E-commerce Customer Experience Representative, Tier I

Project Manager

• Deliver exceptional customer service
• Handle inquiries via email, chat, phone, and other platforms
• Manage customer relationships effectively
• Collaborate with team members and report directly to supervisors

Customer Service Associate, Project Management Experience

IT Support

• Provide advanced technical support for media and television systems
• Troubleshoot complex issues involving commercial TVs, media distribution systems, set-top boxes, and streaming devices
• Serve as a technical escalation point for Tier 1 agents
• Diagnose system-level issues involving network connectivity, device firmware, and media platform configurations
• Coordinate with engineering or technical teams to resolve advanced issues
• Provide detailed documentation of troubleshooting processes and solutions
• Assist in improving support processes and knowledge base documentation

Technical Customer Support Specialist Tier 2 – Media & TV Systems

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management.
• Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing.
• Resolve standard Tier I issues independently using SOPs and knowledge base resources.
• Escalate complex issues to Tier II with clear documentation.
• Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines.
• Prioritize accuracy and consistency over speed, especially during peak move-in periods.
• Coordinate with internal Operations teams as needed.

Tier I E-commerce Customer Experience Representative – Seasonal

• Assist customers with placing orders over the phone
• Provide clear information about products, sizing, and availability
• Support customers with payment concerns, website navigation, and online ordering issues
• Handle inquiries related to existing orders
• Perform supplemental tasks during low call volume

E-Commerce Customer Support Representative

Executive Assistant

• Execute high-volume administrative tasks with accuracy and within defined SLAs
• Maintain and update internal trackers, databases, and operational reports
• Support workflow coordination and case/task follow-through across teams
• Ensure documentation completeness, quality, and compliance with process standards
• Manage email correspondence, scheduling, and follow-ups with internal and external stakeholders
• Assist in process improvement initiatives and operational optimization efforts
• Provide cross-functional support during peak periods or changing business needs
• Adhere to data security, confidentiality, and compliance requirements

Analyst

• Manage tasks within the Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deactivation; group management; security configurations; and access control.
• Provide technical support and troubleshooting for end-user hardware and software issues, including laptops and peripheral devices.
• Respond promptly to user inquiries, diagnose and resolve technical issues efficiently, and escalate complex problems to the appropriate teams when necessary.
• Process user onboarding and offboarding, ensuring proper account provisioning, access management, and equipment support.
• Provide end-to-end support during high-priority incidents or outages to ensure timely resolution and minimal business disruption.
• Deliver immediate technical assistance for VIPs or executive users when required.
• Assist users with software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
• Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
• Perform routine system maintenance, including monitoring system performance, applying security patches, and coordinating software updates.
• Assist in responding to security incidents and vulnerability management tasks to ensure risks are promptly mitigated and reported to the appropriate teams.
• Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles to support self-service resources.
• Liaise with external vendors and service providers to coordinate support and troubleshoot issues when necessary.
• Handle ad hoc tasks, projects, and assignments as directed by IT Operations management.

IT Service Desk Analyst

Procurement

• Manage sales pipeline and maintain accurate records
• Prepare and manage sales proposals and client documentation
• Coordinate ISP procurement and vendor management
• Assist in client billing and fulfillment workflows
• Enhance internal documentation and processes
• Lead and mentor team members as team scales

Admin Support Specialist

E-commerce Customer Experience Representative, Tier I – Seasonal

E-commerce Customer Experience Representative, Tier I

Customer Service Associate, Project Management Experience

Technical Customer Support Specialist Tier 2 – Media & TV Systems

Tier I E-commerce Customer Experience Representative – Seasonal

E-Commerce Customer Support Representative

Executive Assistant

Executive Assistant

IT Service Desk Analyst

Team Lead – Procurement, Sales Operations, Client Fulfillment