Peak Support

Customer Support

• Support customers by phone, email, live chat, and SMS
• Provide world-class customer service
• Actively listen and empathize with customer needs
• Strive to meet quality and performance metrics
• Maintain knowledge of systems and processes
• Identify and share insights with leadership
• Attend meetings and training sessions

Customer Service Representative – Seasonal

• Deliver exceptional customer service to Peak Support clients
• Manage customer inquiries via email, chat, phone, and other platforms
• Support voice, non-voice, or blended programs as assigned
• Troubleshoot customer issues with analytical and technical aptitude
• Maintain accuracy and attention to detail while performing repetitive tasks
• Work independently with minimal supervision and complete required training
• Adapt to evolving procedures and thrive in a fast-paced, performance-driven environment
• Work shifting schedules, including weekends and holidays

Customer Service Associate

Human Resources

• We are seeking a dynamic and strategic HR Business Partner Manager to join our Human Resources team. This role serves as a trusted advisor to business leaders, offering strategic HR guidance and driving initiatives that align with business objectives. The ideal candidate is an experienced HR leader with strong interpersonal skills, a proactive mindset, and a passion for organizational development and employee success.
• Key Responsibilities: Strategic Partnership Develop and maintain strong relationships with business leaders to understand goals and challenges. Provide strategic HR guidance that drives performance, engagement, and workforce alignment. Organizational Development Lead change management efforts, including organizational structure changes and policy reviews. Ensure initiatives align with business priorities and support long-term growth. Performance Management Support managers in establishing effective performance management practices. Provide coaching and guidance to improve team and individual performance. Employee Relations Act as a trusted advisor and mediator for employee relations matters. Conduct investigations and recommend fair and consistent resolutions for grievances and disciplinary actions. Employee Engagement Design and implement engagement programs that boost morale, recognition, and company culture. Analyze employee feedback and recommend initiatives to improve workplace satisfaction. HR Policy and Compliance Interpret and enforce HR policies and ensure compliance with local employment laws and company regulations. Provide timely guidance to leaders and employees on complex HR matters. HR Analytics and Reporting Leverage HR data and metrics (e.g., attrition, survey results, employee sentiment) to identify trends and drive decisions. Present actionable insights and recommendations to senior leadership. Change Management and Training Support the rollout of new initiatives and systems by communicating change clearly and facilitating learning programs. Promote adoption and continuous improvement through stakeholder alignment.

HRBP Manager

Security Operations

• Monitor security alerts and events using SIEM and other security tools
• Perform initial triage and investigation of potential security incidents
• Respond to and escalate incidents based on severity and impact
• Conduct log analysis and forensic investigations to identify root causes
• Collaborate with IT and security teams to contain and remediate threats
• Maintain and update incident response documentation and playbooks
• Stay informed on the latest cybersecurity threats, vulnerabilities, and trends
• Support compliance efforts and internal/external audits (e.g. PCI-DSS, SOC2 Type2, HIPAA, ISO27001)
• Participate in threat hunting and proactive security assessments
• Work closely with the Information Security team to identify potential threats and escalate incidents as necessary.

Security Operations Center Analyst

• Provide world-class customer service in all interactions and optimize customer experiences
• Receive inbound inquiries via phone, email, live chat or SMS and verify required information
• Resolve customer issues and tailor solutions to meet client needs
• Meet and exceed quality and performance metrics
• Maintain thorough knowledge of systems, processes, and procedures
• Identify and share key insights observed in volume with leadership
• Attend team meetings and additional training sessions as scheduled

Customer Service Representative

Operations

We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth operations for all employees.