Team Lead – Scheduling Coordination, Healthcare

Peak Support

Team Lead managing Scheduling Coordinators for caregiver scheduling at Peak Support. Fostering a collaborative team culture while ensuring optimal client care and improving operational efficiency.

Posted 7/24/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop a high-performing team of Scheduling Coordinators while ensuring compliance with scheduling practices and operational efficiency. Proficient in problem-solving and decision-making to address complex scheduling challenges and enhance service delivery.

Highest-signal resume keywords

Leadership ExperienceScheduling Systems ProficiencyCoaching SkillsProblem-Solving AbilitiesCustomer Service Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scheduling ManagementWorkforce ManagementOperational EfficiencyPerformance CoachingMultitaskingPrioritizationAdaptability

Soft Skills

Communication SkillsPeople ManagementTeam CollaborationRelationship Building

Tools & Technologies

Microsoft OfficeScheduling Software

Industry Keywords

Healthcare OperationsClient ServiceStaffing LevelsScheduling Processes

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Scheduling Coordinators to achieve operational and service goals.
Provide ongoing feedback, performance coaching, and support to help team members succeed.
Monitor productivity, quality, and adherence to scheduling processes.
Conduct regular one-on-one meetings, team huddles, and performance reviews.
Foster a positive, collaborative, and accountable team culture.
Oversee daily scheduling activities to ensure client shifts are filled accurately and on time.
Support the team in resolving scheduling conflicts, last-minute call-offs, and urgent coverage needs.
Monitor scheduling queues and staffing levels to maintain continuity of care.
Ensure scheduling practices comply with company policies and client requirements.
Identify operational challenges and implement process improvements to enhance efficiency.
Build and maintain strong working relationships with caregivers, clients, recruiters, and internal departments.
Serve as an escalation point for complex scheduling concerns and service issues.
Partner with cross-functional teams to resolve operational challenges and improve communication.
Promote a client-first approach while balancing the needs of nurses, caregivers, internal stakeholders and the business.

Requirements

What you’ll need

2+ years of leadership experience in scheduling, workforce management, customer service, healthcare operations, or a similar environment.
Experience leading teams in a fast-paced, high-volume operational setting.
Strong coaching, communication, and people management skills.
Excellent problem-solving and decision-making abilities.
Proven ability to multitask, prioritize, and adapt to changing business needs.
Experience using scheduling or workforce management systems.
Proficiency in Microsoft Office

Benefits

Comp & perks

Exceptional service work environment
Positive, encouraging and performance-driven culture