Customer Solutions Team Leader

Peak Support

Customer Solutions Team Leader overseeing a team in the US, ensuring exceptional customer experiences and operational excellence in a remote setup.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in customer support operations, focusing on team development, escalation management, and performance analysis to enhance customer experiences. Proficient in utilizing CRM platforms and analytical skills to drive continuous improvement.

Highest-signal resume keywords

Customer Support ExperienceTeam LeadershipEscalation ManagementCoaching and MentoringAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceContact Center OperationsPerformance MonitoringOperational ExcellenceData Analysis

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingCollaboration

Tools & Technologies

CRM PlatformsMicrosoft Office

Industry Keywords

Customer SolutionsKPI ManagementCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead and develop a team of Customer Solutions Guides
Ensure exceptional customer experiences through escalation management and operational excellence
Monitor individual and team performance against KPIs
Oversee daily operations of the Customer Solutions team
Provide leadership for complex customer escalations
Develop technical expertise and customer service capabilities of team members
Partner with internal stakeholders to resolve systemic customer issues
Analyze customer trends and operational data for continuous improvement

Requirements

What you’ll need

Minimum 5 years of experience in Customer Support, Customer Experience, or Contact Center Operations
Minimum 2 years of experience leading or supervising customer support teams
Strong understanding of escalation management and operational leadership
Proven experience coaching, mentoring, and developing employees
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Experience collaborating with cross-functional teams
Proficiency with CRM platforms and Microsoft Office applications

Benefits

Comp & perks

Leadership and performance management
Coaching and mentoring opportunities
Cross-functional collaboration
Continuous improvement initiatives