Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Peak Support

Customer Solutions Team Leader

Peak Support

Customer Solutions Team Leader at US Peak Support LLC overseeing teams in delivering customer solutions. Leading efforts in customer experience, coaching, and operational excellence.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in customer support operations, with a focus on coaching and developing teams to enhance customer experience. Proficient in analyzing performance metrics and implementing data-driven improvements in service delivery.

Highest-signal resume keywords
Customer Support LeadershipCoaching And MentoringEscalation ManagementData-Driven Decision MakingCRM Platform Proficiency

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ExperienceContact Center OperationsPerformance EvaluationAnalytical SkillsProblem-Solving Skills
Soft Skills
Verbal CommunicationWritten CommunicationCritical Thinking
Tools & Technologies
CRM PlatformsTicketing SystemsWorkforce Management ToolsReporting PlatformsMicrosoft Office
Industry Keywords
Customer SolutionsKey Performance IndicatorsService LevelsQuality StandardsCustomer Satisfaction Metrics

About the role

Key responsibilities & impact
  • Lead, coach, and develop a team of Customer Solutions Guides to consistently deliver exceptional customer experiences.
  • Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development discussions.
  • Monitor individual and team performance against key performance indicators (KPIs), service levels, quality standards, and customer satisfaction metrics.
  • Oversee the daily operation of the Customer Solutions team to ensure timely resolution of escalated customer cases.
  • Develop the technical expertise and customer service capabilities of Customer Solutions Guides.
  • Partner with Product, Engineering, Aftersales, Operations, Quality, and Training teams to resolve systemic customer issues.
  • Analyze customer trends, escalation patterns, and operational data to identify improvement opportunities.

Requirements

What you’ll need
  • Minimum 5 years of experience in Customer Support, Customer Experience, or Contact Center Operations within a high-growth, fast-paced, or complex customer support environment.
  • Minimum 2 years of experience leading or supervising customer support teams.
  • Strong understanding of escalation management, advanced customer support practices, and operational leadership.
  • Proven experience coaching, mentoring, and developing employees to improve performance and engagement.
  • Excellent verbal and written communication skills with the ability to communicate effectively across all organizational levels.
  • Strong analytical, critical thinking, and problem-solving skills with the ability to make data-driven decisions.
  • Proficiency with CRM platforms, ticketing systems, workforce management tools, reporting platforms, and Microsoft Office applications.

Benefits

Comp & perks
  • Customer-centric decision-making
  • Professional development
  • Employee engagement
  • Cross-functional collaboration