Team Lead – Business Support Operations

Peak Support

Team Lead overseeing operations in Accounting, Talent Acquisition, and Compliance at Peak Support LLC. Leading a cross-functional team to meet the organization's operational goals in a fully remote setting.

Posted 7/24/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities while effectively managing team performance and operational processes. Proficient in fostering collaboration and implementing process improvements to enhance efficiency and service quality.

Highest-signal resume keywords

Team LeadershipPerformance ManagementOperational EfficiencyAnalytical Problem-SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Team SupervisionOperational ManagementProcess ImprovementPerformance MonitoringClient BillingRecruitment SupportCompliance Activities

Soft Skills

CoachingOrganizational SkillsTime ManagementMultitaskingRelationship Building

Tools & Technologies

Microsoft Office

Industry Keywords

Shared ServicesBusiness SupportCross-Functional CollaborationContinuous ImprovementHigh-Performing Team Culture

About the role

Key responsibilities & impact

Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance
Conduct regular one-on-one meetings, provide performance feedback, and support employee development
Foster a collaborative, accountable, and high-performing team culture
Monitor team productivity, quality, and service levels to ensure departmental goals are achieved
Support team members by removing obstacles and providing guidance on day-to-day operational challenges
Oversee the daily operations of the Accounting Support, Talent Acquisition, and Compliance Support functions
Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and within established timelines
Prioritize workloads and allocate resources based on changing business needs
Identify operational gaps and implement process improvements to increase efficiency and service quality
Ensure company processes, policies, and quality standards are consistently followed
Partner with Operations, Scheduling, Recruitment, Compliance, and other internal stakeholders to support organizational goals
Serve as the primary escalation point for operational issues requiring leadership support
Build and maintain strong working relationships across departments to ensure seamless collaboration
Communicate updates, priorities, and operational changes effectively with internal stakeholders
Monitor team performance, service levels, and key operational metrics
Analyze trends, identify improvement opportunities, and implement action plans
Ensure systems, records, and operational documentation remain accurate and up to date
Promote a culture of continuous improvement by encouraging new ideas and operational efficiencies

Requirements

What you’ll need

2+ years of experience leading or supervising teams in an operational, shared services, or business support environment
Experience leading a small team or supervising employees in a fast-paced environment
Strong leadership, coaching, and performance management skills
Excellent organizational, time management, and multitasking abilities
Strong analytical, problem-solving, and decision-making skills
Excellent verbal and written communication skills
Ability to build strong relationships with employees and cross-functional stakeholders
Proficiency in Microsoft Office

Benefits

Comp & perks

Exceptional work environment
Positive and encouraging culture
Performance-driven culture
Opportunities for growth
Fully remote since day one