PayJoy

Operations

• Supervise merchant operations, ensuring efficient onboarding, training, and ongoing support.
• Develop and refine operational processes to improve merchant efficiency, reduce friction, and enhance partner experience.
• Monitor key performance metrics, analyze trends, and provide actionable insights to improve merchant performance.
• Create and maintain reports using SQL to extract and analyze data for operational insights and decision-making.
• Work closely with sales, product, and customer support teams to align merchant operations with business goals.
• Ensure adherence to company policies, regulatory requirements, and risk mitigation strategies.
• Act as the escalation point for merchant-related issues, troubleshooting problems and implementing solutions promptly.
• Conduct training sessions and create resources to enhance merchant understanding of PayJoy’s products and processes.
• Lead and mentor a team of highly skilled professionals, fostering an environment of accountability, innovation, and excellence.
• Identify potential risks in processes and work with the finance and accounting team to provide optimal solutions.
• Provide financial insights to stakeholders and decision makers.

Merchant Operations Supervisor

Business Operations

• Map and prioritize operational pain points across all business functions in Ecuador (commercial, onboarding, merchant support, internal ops) through structured process audits and stakeholder interviews, maintaining a living roadmap of automation and AI opportunities ranked by impact and feasibility.
• Design and build production-ready AI-augmented workflows, including LLM-based document processing, intelligent routing, AI agents for repetitive decision-making tasks, and OCR pipelines, using platforms such as Make, n8n, or equivalent, integrated with AI providers (OpenAI, Gemini, Anthropic, or others).
• Build and maintain end-to-end process automations across the business (onboarding flows, internal approvals, data validation, reporting pipelines, support request routing) using no-code/low-code tools and APIs, eliminating manual handoffs and improving reliability at scale.
• Collaborate with commercial, operations, and support teams to deeply understand their workflows, co-design solutions with them, and drive adoption, translating operational needs into working automations, not just proposals.
• Develop and maintain operational dashboards and process performance reports (cycle times, SLA compliance, error rates, conversion) that give leadership real-time visibility and enable data-driven decisions.
• Evaluate and implement new AI tools, integrations, and automation platforms as the landscape evolves, staying current on what's possible and proactively bringing relevant innovations to the team.
• Document all automations and AI workflows clearly, establish reliability and monitoring practices, and measure the impact of every initiative, presenting results to leadership and iterating based on outcomes.

Business Operations Supervisor

Manager

• Own the partner technical lifecycle from Discovery through Launch, serve as the partner's single POC so they never need to escalate to multiple internal contacts.
• Conduct Discovery with each partner: understand their technical environment, map their need to the right PayJoy integration path (Self-Serve, Guided, or Custom Build), and produce a clear Discovery Doc with confirmed integration type and delivery mode.
• Build and manage the Integration Plan per partner: scope, milestones, stakeholder register, and RAID log reviewed in every partner sync with no surprises.
• Run weekly partner syncs with agenda, notes, and assigned next steps and follow through on every action item without waiting to be reminded.
• Lead technical walkthroughs, Q&A sessions, and enablement sessions with partner engineering teams during integration, ensuring they have the knowledge and context to integrate and go live with confidence.
• Push delivery across all parties: hold partners accountable to their integration work and testing timelines, and escalate blockers to Engineering, Product, or GTM fast.
• For Custom Builds, escalate to the Product Manager with a structured problem statement, actively monitor the product cycle, and resume full ownership of integration and launch the moment the solution is delivered.
• Coordinate launch end-to-end, sandbox, certification, pilot, production rollout, and confirm real transactions are live before closing the integration.
• Track originations and gross margin in the 90 days post-launch per integration, flag underperforming integrations, and drive resolution.

Senior Integration Manager

Marketing

• Develop and execute local marketing B2B2X strategies, with end to end budget ownership and accountability for vintage gross margin against marketing investment.
• Drive in-store marketing across the retail network with thousands of points of sale, including:
• Align on joint marketing strategies with B2B retail partners and OEMs.
• Ensure coherent brand and messages throughout the customer journey.
• Co-ordinate with suppliers and field force sales team to ensure high coverage of quality materials at all points of sale.
• Drive B2C business through B2C retail channel and digital campaigns to drive customer acquisition and retention.
• Take a data driven approach to analyze and optimize customer activation, engagement, and retainment of customers, and to forecast and identify trends and challenges
• Assist the country leadership team in leading expansion plans for the market and shape the plan for launching new services while ensuring strong coordination with internal and external teams along the way.

Senior Retail Marketing Manager

• Oversee promoter and salesforce management, ensuring high-performance execution.
• Standardize store layouts and operational workflows to maximize efficiency.
• Develop demand forecasting models to optimize inventory levels and minimize stockouts.
• Implement robust reverse logistics processes for seamless returns and refurbishments.
• Develop and oversee logistics strategies for new product launches and channel expansions.
• Ensure operational excellence, cost efficiency, and superior customer experiences in logistics execution.
• Optimize and automate PayJoy’s B2B network operations to enhance merchant performance and partner satisfaction.
• Oversee bug escalation and resolution processes, ensuring minimal disruptions.
• Develop a scalable, technology-driven strategy to grow and sustain the merchant network.

Director of Operations

Account Executive

• Achieve monthly targets for new sales, store activations, and sales quality in your assigned area, increasing productivity and market share.
• Maintain the productivity and quality of the client portfolio, sustaining and improving results month over month.
• Develop relationships with retailers to keep existing merchant accounts healthy and stable, responding to requests and resolving issues related to converting end customers using the PayJoy platform.
• Visit stores to train sales teams, distribute marketing materials, and activate incentive campaigns.
• Develop strategies to increase sales in the designated area, including market and competitor analysis to identify trends and sales opportunities.
• Identify and engage new business partners, ensuring they meet requirements and activating them once approved.
• Keep the customer database up to date and record all interactions and sales. Prepare sales reports and performance analyses for management.

Commercial Executive

Android Engineer

• Framework Engineering: Develop and maintain custom modifications within the Android Framework (AOSP) and Hardware Abstraction Layers (HAL).
• OEM Integration: Partner with global smartphone manufacturers and chipset vendors to integrate PayJoy’s proprietary technology into factory firmware.
• Cross-Border Collaboration: Work daily with our China-based engineering team to align on technical specifications and manufacturing requirements.
• Feature Development: Implement new locking features that interact with system-level services for example Telephony, Power Management, and Device Policy Manager, etc…
• R&D & Debugging: Use deep chip-level knowledge to troubleshoot integration issues across different silicon providers (Qualcomm, MediaTek, etc.).
• Process Automation: Contribute to OTA (Over-the-Air) updates and global device testing.

Senior Software Engineer – Android Systems, Security

Collections

• Own the day-to-day implementation, configuration, and maintenance of Customer.io for collections use cases.
• Build, update, and monitor collection workflows, messaging sequences, and treatment triggers in Customer.io.
• Ensure data ingestion pipelines feeding Customer.io are reliable, accurate, and up to date — in collaboration with the Data Analyst.
• Monitor tool performance and proactively resolve configuration issues, data discrepancies, or workflow failures.
• Design and implement automation workflows that reduce manual overhead for collections operations.
• Build and maintain automated treatment triggers, escalation logic, and contact sequencing rules.
• Identify manual processes in the collections workflow that can be automated and propose technical solutions.
• Document all workflows, configurations, and automation logic to ensure operational continuity.
• Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
• Automate assignment processes to reduce manual overhead and increase operational efficiency.
• Pilot new collections tools — from initial configuration through testing and validation — before broader operational rollout.
• Manage and optimize outbound contact tools including dialers, blasters, and AVM (Automated Voice Messaging) solutions to maximize contact rates and recovery outcomes.
• Monitor tool performance post-launch and make data-backed adjustments to maximize recovery impact.
• Stay up to date with industry tools and best practices in collections technology, proposing relevant innovations.
• Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
• Ensure data quality and consistency across ingestion flows using SQL and Python.
• Monitor pipeline health and proactively resolve data discrepancies or failures.
• Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.
• Establish and maintain data connections with EDC and other external data providers relevant to collections operations.
• Work with cross-functional teams to identify new external data opportunities that can improve collections tools.
• Document integration workflows and data dictionaries to ensure operational continuity.
• Work closely with collections operations teams to ensure tools serve operational needs across all markets.
• Collaborate with the Analytics & Strategy function to ensure tool configuration reflects the current strategy.
• Support collections agents and team leads with training on tools, workflows, and automated processes.
• Communicate tool updates and changes in a clear, accessible way for non-technical stakeholders.

Collections Tools Analyst

Customer Support

• Gestionar un gran volumen de llamadas entrantes y salientes, correos electrónicos, redes sociales y chats con conocimiento y eficiencia Identificar y abordar las necesidades de los clientes, con el objetivo de lograr una satisfacción total.
• Brindar asistencia a los clientes que enfrentan dificultades técnicas relacionadas con productos o servicios. Solucionan problemas, guían a los clientes a través de resoluciones paso a paso o escalan problemas complejos a equipos especializados si es necesario.
• Identificar oportunidades para recomendar productos o servicios adicionales que se alineen con las necesidades y preferencias de los clientes, participando en técnicas de venta sugerentes para aumentar los ingresos por ventas y mejorar la experiencia del cliente.
• Tomar las medidas adecuadas para resolver las insatisfacciones o quejas de los clientes de manera profesional y empática; documentar e investigar los problemas con el objetivo de mantener la satisfacción y la lealtad del cliente.
• Brindar información al equipo de gestión para la mejora continua de productos, servicios y procesos, analizando los comentarios de los clientes de las encuestas posteriores a la interacción para medir los niveles de satisfacción del cliente y la recopilación de comentarios del cliente.
• Asegurarse de que toda la información esté documentada adecuadamente para futuras referencias o análisis, registrando las interacciones con los clientes, incluidos los detalles relevantes, en la base de datos del centro de contacto o en el sistema de gestión de relaciones con los clientes (CRM). Mantener un alto nivel de calidad de servicio y profesionalismo durante cada interacción con el cliente, cumpliendo con las políticas, procedimientos y regulaciones legales de la empresa al manejar las interacciones con los clientes.
• Desarrollar continuamente sus habilidades para brindar una mejor experiencia al cliente, participar en sesiones de capacitación y mantenerse actualizado sobre el conocimiento de los productos, el servicio y las tendencias de la industria.

Customer Support Representative

• Lograr el cumplimiento de la meta mensual asignada de ventas, activación de tiendas y control de la tasa de morosidad en el territorio bajo su responsabilidad, aumentando la productividad, la participación de mercado y generando nuevas oportunidades no relacionadas con el punto de venta, incluyendo la venta a través de kioskos.
• Asegurar la continuidad de ventas mes a mes con los clientes del territorio asignado.
• Desarrollar una relación comercial de alto valor con los clientes, brindando una atención personalizada en cada etapa, siendo un consultor estratégico para el crecimiento de cada cliente con PayJoy.
• Cumplimiento de plan de visitas en su territorio, asegurar la correcta implementación de materiales publicitarios y detectar oportunidades que ayuden al crecimiento del socio y activar campañas de incentivos.
• Generar estrategias para incrementar las ventas en el territorio asignado, incluyendo el análisis del mercado y competencia para identificar tendencias y oportunidades de ventas.
• Identificar y contactar nuevos socios comerciales, asegurándose de que cumplan con los requisitos y activándose una vez autorizados.
• Mantener actualizada la base de datos de clientes y registrar todas las interacciones y ventas realizadas. Elaborar informes de ventas y análisis de desempeño para la gerencia.

Sales Representative

• Explicación y atención al cliente con cualquier información relacionada con su financiamiento, validación y aplicación de pagos.
• Realizar llamadas telefónicas de acuerdo a la cartera asignada para contactar a los distintos Comercios y clientes realizando la gestión de cobranza solicitada.
• Recuperar los pagos de los clientes que se encuentran atrasados ​​en su cuenta, organizando a los clientes dependiendo de su nivel de mora y reportando promesas de pago.
• Cumplir con las metas establecidas, cumpliendo con las políticas, guiones, guión, procedimientos y trato con los clientes.
• Ayudar a mejorar las estrategias de cobranza que ya tenemos implementadas.

Ejecutivo Telefónico de Cobranza

• El representante de soporte a clientes es responsable de atender a los aliados comerciales para atender y solucionar los problemas que tienen con los clientes finales a fin de retenerlos y hacer crecer el negocio.

Clerk Support Representative

Sales Operations Manager

• Manage day-to-day operations with field agencies (Salesland and Overall), ensuring compliance with schedules, coverage, and execution standards at point of sale.
• Track promoter attendance, shifts, incidents, and requests, ensuring timely resolution and proper coverage across all assigned locations.
• Coordinate directly with agencies for promoter allocation, replacements, and staffing adjustments based on commercial needs.
• Monitor compliance with KPIs, SLAs, and operational targets, and follow up regularly to ensure corrective actions are implemented.
• Conduct frequent check-ins with agencies to review performance, service levels, and operational issues.
• Validate and reconcile agency reports (attendance, productivity, and billing), ensuring accuracy before processing invoices.
• Register invoices in the system and follow up to ensure timely payment to agency partners.
• Support the implementation of field initiatives (campaigns, activations, incentives), ensuring proper execution by promoters.
• Generate and maintain operational reports on promoter performance, coverage, and sales support activities.
• Coordinate with internal teams (Sales, Finance, Operations) to ensure smooth execution of field activities and alignment with business needs.

Sales Operations Analyst

SDET

• Develop and maintain automated test scripts using Cypress for UI and API testing.
• Conduct various types of testing, including functional, integration, regression, and performance testing.
• Contribute to the evolution of our existing test automation framework by developing new utility functions and improving reporting capabilities.
• Collaborate with the development team to identify test requirements, design and execute test plans, and create comprehensive test cases.
• Proactively identify and report software defects, troubleshoot issues, and work closely with developers to ensure timely resolution.
• Generate clear and concise test reports, document test results, and maintain accurate test documentation.
• Collaborate with cross-functional teams (product, security, operations) to ensure the overall quality and security.
• Stay up-to-date with the latest industry tools, trends, and best practices in automation testing and software quality assurance.

Software Development Engineer in Test

Brand Designer

• Brand Strategy & Creative Leadership
• Define, protect, and evolve the global visual brand identity across all channels and markets.
• Develop and maintain the Brand Design System (typography, color, iconography, motion, photography, visual tone).
• Partner with the Director of Brand to translate business strategy into creative visual direction.
• Ensure brand consistency across global campaigns, product, packaging, retail, and digital experiences.
• Lead creative reviews of deliverables, ensuring quality standards and strategic alignment.
• Team Management & Collaboration
• Lead and mentor a global team of designers (in-house and external agencies).
• Establish creative quality standards, review workflows, and feedback frameworks.
• Collaborate cross-functionally with Product, Marketing, Growth, Content, and Commercial teams.
• Manage relationships with external agencies and creative vendors, ensuring brand alignment.
• Artificial Intelligence Applied to Design
• Define the adoption strategy for generative AI tools within the creative team’s workflows.
• Implement AI-assisted workflows for image generation, video, and motion graphics to accelerate production without sacrificing brand quality.