Director of Operations

PayJoy

Director of Operations at PayJoy overseeing operations for retail expansion, logistics, and merchant networks. Focused on process optimization, innovation, and team leadership.

Posted 6/9/2026full-timeMexico City • 🇲🇽 MexicoLeadWebsite

About the role

Key responsibilities & impact

Oversee promoter and salesforce management, ensuring high-performance execution.
Standardize store layouts and operational workflows to maximize efficiency.
Develop demand forecasting models to optimize inventory levels and minimize stockouts.
Implement robust reverse logistics processes for seamless returns and refurbishments.
Develop and oversee logistics strategies for new product launches and channel expansions.
Ensure operational excellence, cost efficiency, and superior customer experiences in logistics execution.
Optimize and automate PayJoy’s B2B network operations to enhance merchant performance and partner satisfaction.
Oversee bug escalation and resolution processes, ensuring minimal disruptions.
Develop a scalable, technology-driven strategy to grow and sustain the merchant network.

Requirements

What you’ll need

Education: Bachelor’s degree in Business Administration, Engineering, Operations Management, or a related field. MBA or equivalent advanced degree is a plus.
10+ years of experience in operations, logistics, or a related field, with at least 4 years in a leadership role.
Proven track record of scaling operations and driving process automation.
Experience in retail or eCommerce operations is highly desirable.
Strong knowledge of credit, financial services, or fintech industries.
Exceptional leadership and team management abilities.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to navigate complex challenges and deliver results in a fast-paced environment.
Proficiency in project management tools and operational software.

Benefits

Comp & perks

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

demand forecastinginventory managementreverse logisticslogistics strategyprocess automationoperations managementB2B network optimizationbug escalationoperational workflowsretail operations

Soft Skills

leadershipteam managementanalytical skillsproblem-solvingcommunicationinterpersonal skillsnavigating complex challengesresult deliverycustomer experience focusefficiency maximization

Certifications

Bachelor’s degreeMBA