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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Supervise merchant operations, ensuring efficient onboarding, training, and ongoing support.
- Develop and refine operational processes to improve merchant efficiency, reduce friction, and enhance partner experience.
- Monitor key performance metrics, analyze trends, and provide actionable insights to improve merchant performance.
- Create and maintain reports using SQL to extract and analyze data for operational insights and decision-making.
- Work closely with sales, product, and customer support teams to align merchant operations with business goals.
- Ensure adherence to company policies, regulatory requirements, and risk mitigation strategies.
- Act as the escalation point for merchant-related issues, troubleshooting problems and implementing solutions promptly.
- Conduct training sessions and create resources to enhance merchant understanding of PayJoy’s products and processes.
- Lead and mentor a team of highly skilled professionals, fostering an environment of accountability, innovation, and excellence.
- Identify potential risks in processes and work with the finance and accounting team to provide optimal solutions.
- Provide financial insights to stakeholders and decision makers.
Requirements
What you’ll need- Bachelor's degree in Business, Operations, or a related field.
- 3+ years of experience in merchant operations, retail operations, or a related role.
- Strong leadership skills with experience managing highly skilled professionals.
- Proficiency in SQL for data extraction and reporting.
- Proficiency in data analysis tools and reporting.
- Excellent problem-solving and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Experience in fintech, retail finance, or mobile device financing is a plus
- Advanced oral and written English skills.
Benefits
Comp & perks- 100% Company-funded Health and Dental Insurance for employees and immediate family members
- Life insurance
- Vacations 30 days
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata analysisreportingoperational processesmerchant operationsrisk mitigationfinancial insights
Soft Skills
leadershipproblem-solvingcommunicationaccountabilityinnovationexcellence
Certifications
Bachelor's degree