Collections Tools Analyst

PayJoy

Collections Tools Analyst responsible for Customer.io implementation and collections workflows at PayJoy. Aiding underserved customers in emerging markets through innovative credit offerings.

Posted 6/4/2026full-time🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own the day-to-day implementation, configuration, and maintenance of Customer.io for collections use cases.
Build, update, and monitor collection workflows, messaging sequences, and treatment triggers in Customer.io.
Ensure data ingestion pipelines feeding Customer.io are reliable, accurate, and up to date — in collaboration with the Data Analyst.
Monitor tool performance and proactively resolve configuration issues, data discrepancies, or workflow failures.
Design and implement automation workflows that reduce manual overhead for collections operations.
Build and maintain automated treatment triggers, escalation logic, and contact sequencing rules.
Identify manual processes in the collections workflow that can be automated and propose technical solutions.
Document all workflows, configurations, and automation logic to ensure operational continuity.
Own and manage the collections agent assignment logic, ensuring accounts are correctly distributed based on defined rules and performance criteria.
Automate assignment processes to reduce manual overhead and increase operational efficiency.
Pilot new collections tools — from initial configuration through testing and validation — before broader operational rollout.
Manage and optimize outbound contact tools including dialers, blasters, and AVM (Automated Voice Messaging) solutions to maximize contact rates and recovery outcomes.
Monitor tool performance post-launch and make data-backed adjustments to maximize recovery impact.
Stay up to date with industry tools and best practices in collections technology, proposing relevant innovations.
Design and maintain reliable data ingestion pipelines that feed customer and account data into Customer.io.
Ensure data quality and consistency across ingestion flows using SQL and Python.
Monitor pipeline health and proactively resolve data discrepancies or failures.
Collaborate with engineering and data teams to expand and improve data sources feeding into collections workflows.
Establish and maintain data connections with EDC and other external data providers relevant to collections operations.
Work with cross-functional teams to identify new external data opportunities that can improve collections tools.
Document integration workflows and data dictionaries to ensure operational continuity.
Work closely with collections operations teams to ensure tools serve operational needs across all markets.
Collaborate with the Analytics & Strategy function to ensure tool configuration reflects the current strategy.
Support collections agents and team leads with training on tools, workflows, and automated processes.
Communicate tool updates and changes in a clear, accessible way for non-technical stakeholders.

Requirements

What you’ll need

Mandatory: Customer.io (or equivalent CRM/marketing automation platform), SQL, Python, workflow automation tools.
Experience managing data ingestion pipelines and ensuring data quality across integrations.
Familiarity with API integrations and connecting to external data sources.
Comfortable piloting and configuring new tools with minimal supervision.
Experience designing and running A/B tests or controlled experiments in a data-driven environment.

Benefits

Comp & perks

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer.ioSQLPythonworkflow automationdata ingestion pipelinesAPI integrationsA/B testingdata quality managementautomation workflowscontact sequencing

Soft Skills

communicationcollaborationproblem-solvingtrainingdocumentationoperational efficiencyinnovationadaptabilitycross-functional teamworkdata-driven decision making