Paired

Customer Support

• Lead and manage the customer support team, ensuring high performance and service quality
• Handle phone, email, and chat support inquiries
• Create, document, and optimize SOPs for customer support processes
• Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
• Ensure timely, empathetic, and high-quality responses to customers
• Multitask effectively while maintaining attention to detail
• Work closely with cross-functional teams to improve customer experience

Customer Support Lead

Social Media Manager

• Assist the Social Media Manager with daily social media operations
• Reply to DMs, comments, and audience inquiries across platforms
• Monitor social media accounts and flag important conversations or issues
• Help schedule and publish content
• Support community engagement and audience interaction
• Keep track of messages, responses, and ongoing conversations
• Assist with general administrative and coordination tasks related to social media

Social Media Associate

Influencer Marketing

• Influencer Sourcing & Partnerships: Identify, vet, and secure influencer partnerships that align with the brand’s values, aesthetic, and growth objectives. Build and maintain a pipeline of high-quality creators.
• Creator Relationship Management: Manage all influencer relationships end-to-end, from outreach through onboarding, campaign execution, and ongoing communication.
• Contract Negotiation: Negotiate influencer agreements, rates, and deliverables on behalf of the company, including whitelisting terms and content usage rights.
• Affiliate Program Management: Develop and manage the company’s affiliate program, including recruiting affiliates, setting commission structures, and optimizing program performance.
• TikTok Shop & TikTok Affiliates: Manage the company’s TikTok Shop presence, including onboarding and managing TikTok Shop affiliates and coordinating affiliate-driven content to maximize sales.
• Compliance & Brand Alignment: Coordinate with internal teams and external agencies to ensure all influencer and affiliate content aligns with brand guidelines, platform requirements, and regulatory obligations, including FTC endorsement disclosure compliance.
• Paid Media Campaigns: Oversee paid media campaigns utilizing influencer content, including Meta partnership ads and TikTok Spark Ads. Ensure whitelisting access is secured and creative is deployed effectively.
• Performance Reporting: Track and report on influencer and affiliate campaign performance and return on investment, using data to inform strategy and optimize spend.
• Platform & Tool Management: Evaluate and manage third-party platforms and tools used to support influencer and affiliate operations.

Influencer Manager

Marketing

• - Build and manage flows, campaigns, templates, and segments across multiple Klaviyo accounts
• - Translate Figma designs into production-ready Klaviyo templates with accurate cross-client rendering
• - Configure advanced flow logic including filtering, suppression rules, conditional branching, flow splits, and A/B tests
• - Manage Recharge subscription flows and templates (active subscription, cancel save, skip/pause logic)
• - Maintain Shopify integration: catalog sync, order data, custom properties, and event triggers
• - Troubleshoot broken dynamic content, Liquid logic errors, rendering issues, and deliverability problems
• - Support Customer.io implementation where applicable
• - QA all builds before launch

Klaviyo Specialist

Digital Marketing

• - Develop and execute digital marketing strategies to grow website traffic and brand visibility
• - Manage and optimize Google Ads campaigns
• - Analyze YouTube performance data including CTR, audience retention, watch time, engagement, and subscriber growth
• - Identify opportunities to improve YouTube content performance and audience growth
• - Monitor and report campaign performance metrics such as CPC, CPA, CTR, ROAS, and conversions
• - Understand how paid traffic and organic content strategies work together
• - Contribute strategically to long-term audience growth and community building
• - Research competitors, audience behavior, and digital trends
• - Work closely with content and creative teams to improve overall platform performance

Digital Marketing Specialist, YouTube, Website Growth

Financial Planning and Analysis

• Own and manage the CFO’s calendar, inbox, priorities, and follow-through across multiple workstreams, ensuring high-impact items are prioritized and executed.
• Act as a true execution partner, bridging communication between leadership, vendors, legal, finance, operations, and external stakeholders.
• Support business operations and strategic initiatives, helping drive accountability, tracking deliverables, and ensuring projects move forward.
• Coordinate vendor relationships, contracts, renewals, and support operational due diligence processes.
• Assist with legal and compliance-related workflows, including contract coordination, documentation tracking, trademarks, patents, and other high-stakes processes.
• Support financial operations by reviewing reports, tracking budgets, vendor pricing, invoices, and identifying inconsistencies or opportunities for optimization.
• Build, maintain, and improve systems, SOPs, workflows, dashboards, and operational processes to improve efficiency and reduce executive overhead.
• Leverage AI tools (Claude, ChatGPT, automation tools, AI agents) to optimize workflows, documentation, and operational execution.
• Prepare meeting materials, agendas, executive briefings, and maintain accountability around follow-ups and key action items.
• Support exit readiness initiatives, data rooms, and confidential documentation processes as needed.
• Coordinate travel, logistics, and ad hoc executive support requests in fast-changing environments.

Executive Business Partner to CFO – Startup, DTC & Operations

Ecommerce

• **The Role**
• **Senior Customer Support Agent for E-commerce**
• We're seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with customers, not basic ticket handling.
• **What You'll Do**
• *Customer Support*
• - Respond to inquiries via Gorgias → Richpanel (chat & email) and **Instagram/TikTok DMs** (critical)
• - Handle order management, tracking, modifications, and cancellations
• - Manage returns, exchanges, and refunds with grace
• - Provide product guidance and personalized recommendations
• - Resolve shipping issues and coordinate with logistics partners
• *Customer Experience*
• - Turn challenging situations into positive experiences through empathetic problem-solving
• - Maintain our premium brand tone in all communications
• - Document feedback and identify patterns for improvement
• - Handle escalations and high-AOV/VIP customers with confidence

Senior Customer Support Agent – E-commerce

Chief Marketing Officer

• Build and execute overall marketing and brand growth strategy focused on reshaping the perception of Indonesian shrimp products in the global market.
• Lead the company’s social media strategy across Instagram and LinkedIn with a strong emphasis on storytelling, authority-building, and audience engagement.
• Develop bold, creative, and experimental marketing initiatives designed to increase brand awareness and industry credibility.
• Create and test new content formats, campaign ideas, and growth strategies with a high level of ownership and adaptability.
• Manage and mentor an internal creative team consisting of videographers, editors, and a content planner.
• Work closely with leadership to define brand messaging, positioning, and go-to-market communication strategies.
• Translate complex operational and seafood manufacturing processes into compelling and educational content for international audiences.
• Analyze social media, audience, and campaign performance data to continuously improve growth and engagement metrics.
• Identify strategic opportunities for partnerships, industry visibility, employer branding, and thought leadership.
• Operate with a startup mentality — moving quickly, solving problems independently, and iterating aggressively when strategies do not work.
• Willingness to travel across Southeast Asia for farm visits, content production, market initiatives, and regional business collaboration.

Head of Marketing – Growth

Data Engineer

• Take ownership of the company’s data stack, including BigQuery and Looker Studio environments
• Build and maintain real-time reporting pipelines for marketing spend and campaign performance
• Implement and manage tracking pixels, server-to-server (S2S) integrations, and event tracking systems
• Design and improve attribution models to support data-driven marketing decisions
• Serve as the technical point of contact for the User Acquisition team regarding tracking, APIs, URLs, naming conventions, and troubleshooting
• Develop automation solutions to improve reporting workflows and operational efficiency
• Build inventory forecasting pipelines across Shopify, Amazon, TikTok Shop, and other ecommerce channels
• Collaborate cross-functionally with marketing, operations, and analytics stakeholders to improve reporting accuracy and business visibility

Account Executive

• Handle inbound consultations with students and parents via scheduled 15-minute calls
• Guide families through the AI research program, including structure, outcomes, and expectations
• Act as a trusted advisor to parents, who are the primary decision-makers
• Address questions and objections with clarity and confidence
• Drive enrollment by effectively closing qualified prospects
• Maintain accurate records of interactions and pipeline in Airtable/CRM tools
• Stay organized with follow-ups and ensure a smooth admissions experience

Enrollment Sales Consultant, Inbound

• - Draft captions for Instagram posts based on restaurant photos and provided information
• - Download videos from JIRA and post to Instagram client accounts with music and captions
• - Reach out to restaurants via templated messages to generate leads for featured posts ($600-$1,000 pricing)
• - Schedule videographer visits and book sales calls with interested restaurant owners
• - Manage communications and follow-ups with restaurant prospects
• - Book calls with restaurant owners in other cities for course market research
• - Navigate Google Sheets to track outreach lists and progress
• - Assist with administrative tasks as trust is earned (email management, scheduling, higher-level projects)

Executive Assistant, Social Media Administrator

Sales Development Rep

• Refine and execute an outbound sales strategy to reach cannabis dispensary decision makers
• Set qualified appointments for the sales closing team on a daily basis
• Educate potential clients on payment processing solutions, including debit and credit card acceptance
• Build and maintain strong relationships with prospective clients throughout the sales process
• Manage the full outreach cycle from lead generation to appointment handoff
• Collaborate with internal teams to ensure smooth onboarding and client satisfaction

Sales Development Representative – Payment Solutions

Product Marketing

• Build relationships and open market access with OnlyFans agencies, creators, and creator economy stakeholders
• Develop and execute go-to-market and growth strategies for Chatbooster
• Advise on pricing strategy and business model refinement
• Coordinate between the technical team and business development efforts
• Identify adjacent market opportunities and expansion possibilities
• Manage and grow the company’s website, social media, and brand presence
• Oversee product quality and functionality alongside the technical team
• Gather market feedback to improve product positioning and user experience
• Help establish Chatbooster as a trusted product within the creator economy

Go-to-Market Lead

• Manage and optimize Facebook/Meta ad campaigns
• Test and scale winning creatives, audiences, and funnels
• Work closely with the founder on ad angles, hooks, and offer positioning
• Monitor KPIs including CPA, ROAS, CTR, and conversion rates
• Support growth initiatives for YouTube-related products, affiliate offers, and digital courses
• Analyze campaign performance and provide actionable insight

Media Buyer

Executive Assistant

• Own and manage the CFO’s calendar across multiple Google accounts, ensuring optimal prioritization, scheduling, and time allocation
• Triage and manage inbox communications, drafting responses and handling correspondence on behalf of the CFO
• Prepare meetings end-to-end: agendas, materials, briefing docs, and ensure follow-ups and action items are executed
• Oversee vendor and contract administration across 20+ active vendors, including tracking deliverables and performance
• Manage renewal calendars, proactively flagging upcoming deadlines and negotiating timelines where needed
• Support exit readiness initiatives, including coordination of documentation and M&A data room preparation
• Coordinate with legal teams on contracts, compliance, and documentation workflows
• Book and manage complex travel arrangements, including multi-leg and international itineraries
• Handle personal and property-related coordination tasks with a high level of discretion and reliability
• Build and optimize internal systems using tools like Google Workspace, Slack, Notion, and DocuSign
• Leverage AI tools (e.g., Claude, ChatGPT) to streamline workflows, automate tasks, and improve efficiency