Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Paired

Senior Customer Support Agent – E-commerce

Paired

Senior Customer Support Agent focusing on premium customer experiences in e-commerce. Handling inquiries, returns, and providing guidance across communication channels.

Posted 5/20/2026full-timeRemote • 🇨🇴 ColombiaSeniorWebsite

About the role

Key responsibilities & impact
  • **The Role**
  • **Senior Customer Support Agent for E-commerce**
  • We're seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with customers, not basic ticket handling.
  • **What You'll Do**
  • *Customer Support*
  • - Respond to inquiries via Gorgias → Richpanel (chat & email) and **Instagram/TikTok DMs** (critical)
  • - Handle order management, tracking, modifications, and cancellations
  • - Manage returns, exchanges, and refunds with grace
  • - Provide product guidance and personalized recommendations
  • - Resolve shipping issues and coordinate with logistics partners
  • *Customer Experience*
  • - Turn challenging situations into positive experiences through empathetic problem-solving
  • - Maintain our premium brand tone in all communications
  • - Document feedback and identify patterns for improvement
  • - Handle escalations and high-AOV/VIP customers with confidence

Requirements

What you’ll need
  • **Required Qualifications**
  • - **E-commerce experience is mandatory for this role**
  • - **Exceptional written English** with ability to maintain sophisticated brand voice
  • - Experience with customer support platforms (**Gorgias mandatory,** Zendesk, or similar)
  • - Comfortable with e-commerce platforms (**Shopify mandatory**)
  • - Comfortable managing **phone calls, emails, and chats**.
  • - Self-motivated, detail-oriented, and capable of independent work
  • - Patient, empathetic, and genuinely enjoys helping people
  • - **Comfortable managing Instagram & TikTok DMs** as core responsibility
  • **Success Metrics**
  • - Prompt response times and efficient resolution
  • - Consistently high customer satisfaction ratings
  • - Premium brand voice maintained across all channels
  • - Proactive identification of experience improvements
  • - Confident handling of VIP and escalated situations

Benefits

Comp & perks
  • - Remote Working for US Company
  • - Exposure to new technology & trend
  • - Competitive Salary

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
E-commerce experiencecustomer support platformsGorgiasZendeskShopifyorder managementreturns managementshipping issue resolutionproduct guidancepersonalized recommendations
Soft Skills
empathetic problem-solvingexceptional written Englishself-motivateddetail-orientedpatientenjoys helping peopleconfident handling of escalationsmaintaining brand voiceindependent workproactive identification of improvements