Paired

Customer Support

• - **Customer Interaction:** Engage with customers through various channels (email, chat, and social media) to resolve inquiries related to our subscription-based products.
• - **Product Knowledge:** Develop an in-depth understanding of our subscription offerings to assist customers effectively.
• - **Issue Resolution:** Handle and resolve customer complaints with empathy and professionalism, ensuring customer satisfaction.
• - **Feedback Collection:** Gather customer feedback and communicate insights to help improve our products and services.
• - **Documentation:** Maintain accurate records of customer interactions and feedback for reporting and follow-up purposes.
• - **Process Improvement:** Contribute ideas for improving customer service processes and enhancing the overall customer experience.
• - **Collaboration:** Work closely with other teams to ensure a cohesive and positive customer experience across all touchpoints.

Customer Service Specialist – Subscription-Based Products

Growth Marketing

• Build the client's entire B2C growth engine from zero
• Hire and manage ad specialists and growth operators
• Own agency selection, performance management, and budget efficiency
• Design the complete user acquisition funnel from first touch to paid conversion
• Build landing pages, webinar registration pages, and conversion pages in Webflow
• Create email sequences: trial nurture, 30-day engagement, conversion, retention
• Establish baseline metrics for every funnel stage (visitor → download → trial → paid)
• Run A/B tests on landing pages, emails, and conversion points
• Run initial ad tests to validate funnel performance (Meta, LinkedIn, Google)
• Work with design team and coordinate with developers on Webflow implementation
• Manage timelines to hit April 1 launch deadline

Head of Growth, B2C SaaS

Affiliate Manager

• Proactively reach out to independent assembly/installation contractors to join the network
• Pitch the partnership opportunity and communicate the value proposition effectively
• Manage your own outreach pipeline and track recruitment progress
• Onboard new contractor partners and get them set up in the system
• Maintain and nurture relationships with existing contractors
• Grow the contractor network strategically across multiple states

Partner Outreach Assistant, Network Development

Sales Development Rep

• - Own the full cold email process A–Z, including:
• - Prospect research, list building, and audience segmentation
• - Setting up and managing cold email tools, inboxes, and domains
• - Writing and optimizing cold email copy and multi-touch sequences
• - Managing domain warmup, deliverability, and inbox health
• - Launching, monitoring, and optimizing campaigns in real time
• - A/B testing subject lines, messaging, CTAs, and send schedules
• - Tracking performance metrics and reporting on campaign results
• - Delivering qualified leads consistently to our sales team

Sales Development Representative – Cold Email

Graphics Designer

• Design static visual assets for social media, with a focus on paid and organic social ads
• Create and maintain brand assets while ensuring consistency across all visuals
• Work within established brand guidelines and adapt designs as the brand evolves
• Collaborate with marketing and content teams to translate briefs into effective designs
• Prepare final design files for different platforms and use cases

Graphic Designer – Static Focused

Sales

• Engage with leads generated by the marketing team to understand their needs and provide tailored solutions.
• Utilize strong closing techniques to convert potential clients into paying customers.
• Build and maintain relationships with clients to encourage repeat business and referrals.
• Document all sales activities in the CRM system and provide regular updates to the team.
• Collaborate closely with the sales and marketing teams to align on strategies and goal attainment.
• Achieve or exceed monthly sales targets while ensuring customer satisfaction.

Commission Based Sales Closer

• Editing videos and designing graphics specifically for **direct response advertising**
• Creating high-performing ad creatives across platforms like **YouTube and Meta (Facebook/Instagram)**
• Focused on performance-driven content, not just aesthetic design

Video Editor, Graphic Designer – Ads

Product Manager

• Develop new, unique products aligned with The Fleece Company’s brand and niche
• Create variations and improvements of existing products (materials, layers, finishes, sizing, packaging, etc.)
• Research trends and opportunities in the cozy home, bedding, and comfort space
• Work directly with suppliers to:
• Clarify costs, MOQs, lead times, and materials
• Request samples and iterate on product quality
• Optimize pricing and margins
• Evaluate product feasibility from concept to production
• Maintain detailed product specifications and cost breakdowns
• Collaborate with marketing, operations, and leadership to support smooth product launches

Product Development Manager

Social Media Manager

• Design visually compelling graphics for email marketing campaigns that effectively communicate our brand messages and promote products or services.
• Create eye-catching and innovative content for various social media platforms, including Instagram, Facebook, Twitter, and LinkedIn.
• Collaborate with the marketing team to develop coherent marketing strategies that incorporate email and social media initiatives.
• Utilize analytics to assess the performance of email and social media campaigns, making data-driven decisions to enhance graphics and overall effectiveness.
• Stay current with industry best practices, trends, and emerging technologies in graphic design and digital marketing.
• Maintain a consistent visual style and voice across all email and social media touchpoints.

Graphic Designer – Email Marketing, Social Media

• Handle and resolve up to 140 tickets daily across all contact types (email, contact form, social DMs).
• Deliver a high standard of service, maintaining a minimum 90% CSAT (Customer Satisfaction) score.
• Follow internal support guidelines, macros, and escalation procedures to ensure consistency and quality across all customer interactions.
• Maintain accurate, detailed, and timely documentation of all customer interactions within our CRM system.
• Uphold and model all rules of conduct and team values, demonstrating professionalism and respect in all interactions.
• Participate in ongoing training sessions and provide feedback on ways to improve customer support workflows.

Customer Support Specialist

• Provide exceptional customer support via phone, email, and live chat, addressing inquiries related to products, orders, and company policies.
• Engage with customers proactively to enhance their overall experience, ensuring they feel valued and supported.
• Utilize customer feedback to identify trends and areas for improvement, collaborating with the product and marketing teams when necessary.
• Assist in developing retention strategies and campaigns to build long-lasting relationships with customers.
• Handle order issues and troubleshoot product-related concerns, ensuring timely resolutions.
• Maintain accurate customer records and track interactions in our CRM system.
• Meet response time and quality metrics while managing multiple customer interactions efficiently.

Customer Support, Retention Specialist – Wellness, Supplements

• Design engaging social media ads that align with marketing strategies to boost brand visibility and audience engagement.
• Create visually appealing webpages that adhere to company branding guidelines and enhance user experience.
• Collaborate with marketing and content teams to understand campaign objectives and translate them into effective design solutions.
• Stay updated with design trends and best practices for digital marketing and website design.
• Make necessary revisions based on feedback while maintaining quality under tight deadlines.

Graphic Designer – Social Media Ads, Webpages

Ecommerce

• Edit and produce high-quality video content for social media marketing campaigns.
• Craft engaging and visually appealing videos that effectively showcase e-commerce products.
• Collaborate with marketing and product teams to develop creative concepts and video strategies.
• Optimize video content based on performance analytics and audience engagement metrics.
• Stay up-to-date with social media trends and video marketing best practices to ensure content relevance.

DTC Social Media Video Editor – E-commerce Products

• Build and optimize Shopify product pages and landing pages focused on conversion
• Execute funnel strategies and iterate based on feedback and performance
• Use AI tools to generate images, page assets, and creative elements
• Collaborate with developers to implement technical updates and enhancements
• Rapidly test, refine, and improve page layouts, copy, and structure
• Move fast while maintaining clean, conversion-focused design

CRO Shopify Expert, DTC Brand

Influencer Marketing

• Sourcing the Vanguard
• Defining and Protecting Taste
• Managing the Strategist and Executor Loop
• Building Culture over Transactions
• Driving Viral Results