Pacific Life

Call Center Representative

• Architect, develop, and support cloud contact center solutions, including AWS Connect and related services.
• Integrate and apply technologies such as AI, speech recognition, and voice biometrics to improve customer experience and operations.
• Partner with cross-functional teams to define requirements, design call flows, and deliver omni-channel capabilities (email, chat, web, click-to-dial).
• Drive automation and analytics to strengthen reliability and insight (e.g., workforce tools, call recording, journey analytics).
• Maintain documentation, capture business processes, and create training materials to support ongoing delivery and support.

Senior Unified Communications Developer

Financial Planning and Analysis

• Assist with the preparation of legal regulatory filings for Pacific Select Fund, a mutual fund complex with over $40 billion in client assets.
• Provide analysis and support to the investment adviser Pacific Life Fund Advisors LLC
• Prepare board materials regarding the funds and the adviser
• Assist and cross-train with Pacific Life variable insurance products as needed

Mutual Fund/Investment Compliance Analyst

Actuary

• Support the GAAP Director in managing the quarter-end deliverables through effective tracking, delegation of tasks and resolution of issues
• Perform quarterly calculations of GAAP balances for life insurance products (LFPB, DPL, DAC & URR, SOP 03-1, PFBL, PHAB, FAS133 reserves)
• Serve as a subject matter expert on GAAP and how GAAP balances for life insurance products are impacted by changes in economic or business conditions
• Perform analysis to educate senior management and other stakeholders of GAAP impacts and expectations
• Foster the development of team members through coaching & training and engaging in regular review & feedback on team members’ work product
• Ensure compliance of GAAP processes with both internal and regulatory governance standards through robust controls and documentation
• Serve as one of the main point of contact for internal and external audit requests
• Identify and pursue opportunities to improve GAAP metrics, analytics & insights for life insurance products, including the exploration of AI applications
• Provide support for industry-wide GAAP working group projects and assist with ad-hoc projects in the Valuation area

Senior Actuary, Enterprise Valuation

General Counsel

• Structure, draft, negotiate, and close secured real estate finance transactions (including term, construction, mezzanine, and co-lender loans) for various commercial real estate asset types (including multi-family, office, retail, industrial, data center, and more)
• Oversee closing managers, outside counsel, and third-party originators
• Mitigate transactional risks and resolve closing hurdles with practical solutions
• Implement and expand upon technology-based efficiency solutions, including document automation and document management systems
• Stay current on legal developments to update forms and processes
• Provide legal counsel and technical guidance to internal investment team

AVP, Managing Assistant General Counsel – Commercial Real Estate

Operations

• Serve as the Cloud FinOps expert to conduct detailed analyses of Cloud technology costs, licensing, infrastructure utilization, and other related costs within the org.
• Directs the management of tools and processes that execute savings identified as part of a larger cost optimization strategy.
• Lead PL Technology efforts to improve spend alignment to the Technology strategy, including providing greater Cloud financial transparency to business leadership.
• Serve as the subject matter expert in defining IT financial analytic use cases including the development of analytics, data visualizations and cost measurement frameworks via a Cloud based tool.
• Operationalize the implementation of a cloud-based cost optimization tool in partnership with Finance, Cloud Services and outsourced providers.
• Drive deep insight into IT spend and cost optimization opportunities to support strategic decision-making and financial management of IT services.
• Design / implement a strategy to manage cost optimization opportunities for each service (e.g., external vendors, cloud providers, etc) including lifecycle cost.
• Define the mission and vision for the Cloud FinOps functionality, lead cost optimization discussions, advocate for financial best practices and identify cost savings opportunities in partnership with PL Technology, Finance, Procurement, Vendor Management and divisional leadership.

Senior Cloud FinOps Specialist

Marketing

• Own the strategic development and maintenance of advisory annuity product marketing, including point-of-sale collateral, webpages, and other assets, and support additional retail annuity initiatives as assigned
• Drive go-to-market strategy and execution of omnichannel marketing campaigns—including email, social, and web—to build awareness and adoption of advisory annuity products
• Serve as the advisory annuity product expert for Marketing by providing insights, guidance, and expertise that inform campaign strategies, positioning, and communications and ensure materials align with firm and channel-specific needs
• Contribute to and support thought leadership development and media storytelling opportunities that position advisory annuities beyond product features by highlighting their broader value in financial planning
• Collaborate with cross-functional Marketing partners—including Creative Services, Marketing Operations, Digital Execution, and Campaign Management—to ensure campaigns, messaging, and initiatives align with business priorities
• Partner with internal stakeholders to execute campaigns and promotional opportunities and identify ways to educate internal teams and support their marketing efforts
• Serve as the primary marketing contact for the Sales teams, developing marketing campaigns and sales ideas that align with product positioning and priorities
• Proactively communicate with all internal and external stakeholders and teammates to ensure alignment, clarity, and transparency throughout projects and initiatives
• Ensure product materials are timely, compliant, and effectively distributed across relevant channels
• Monitor industry trends, competitor activity, and field feedback to translate insights into actionable marketing strategies and product positioning that maintain a competitive advantage
• Inform dynamic digital tools and sales collateral that help financial professionals and clients understand complex retirement income strategies
• Monitor performance of campaigns and initiatives, using data and feedback to refine strategies and optimize impact
• Represent Marketing in strategic cross-functional meetings such as PMO by receiving updates on product or timing changes, advising on marketing impacts, and communicating key information back to the Marketing team for alignment
• Travel periodically with the Sales team or industry conferences to gain deeper insight into the sales process to better support business and marketing needs.

Senior Annuity Marketing Strategist

Program Manager

• Develop and deploy a global recognition program strategy
• Continually assess effectiveness of the program and make recommendations for future enhancements
• Manage operations of the Awardco recognition platform, including budgets, user setup, and system configuration
• Partner with People Business Partners to effectively implement the program globally and track utilization
• Partner with Payroll and Finance on reporting and reconciliations
• Provide employee and manager support, troubleshooting, training, and processing of recognition requests
• Serve as main point of contact for vendor partnership
• Contribute to enterprise Total Reward strategies, communications, processes, policies and employee-facing resources (e.g., tuition reimbursement, life and work events, new hire programs, etc).
• Support compensation programs including executive updates and summaries, job architecture updates, and communications.
• Support benefits programs including data reviews, vendor reporting, eligibility audits, and open enrollment.
• Oversee and maintain reports, analytics, and documentation across compensation, benefits, and recognition.

Total Rewards & Recognition Program Manager

Business Analyst

• Assist in gathering and organizing actuarial data for integration with Prophet and IT systems
• Support coordination of data updates across various teams, ensuring proper alignment with actuarial modeling needs
• Help maintain consistency across Prophet tables, aiding in data standardization and structure improvements
• Provide support for new product implementations, including updates to assumption changes, asset/market/scenario model inputs, and reinsurance data
• Assist in tracking data-related changes and ensuring seamless integration into production processes
• Work closely with the Actuarial Data Steward and modeling team to streamline regression testing and development
• Perform data validation checks and assist with cleansing activities to maintain high-quality actuarial data
• Help monitor and troubleshoot data inconsistencies, ensuring timely resolution of issues affecting quarterly reports
• Support the implementation of governance controls for centralized data tables
• Assist in maintaining reference data tables, including updating product information, risk codes, cap rates, and other critical data elements
• Support updates to cohort mapping tables with new Prophet file names assigned to products
• Ensure accurate organization of policy information within various data domains
• Identify opportunities to improve efficiency in data handling and processing
• Assist in managing input data to minimize issues related to missing or changed tables
• Help resolve reproducibility challenges caused by structural changes in data tables
• Assist in data exploration and analysis, providing insights for actuarial and business users
• Support reporting and ad-hoc analysis by extracting and organizing key actuarial data
• Help maintain documentation of actuarial data processes for both actuarial and non-actuarial teams
• Support training efforts by assisting in the development of reference materials and guidance for data-related tasks

Senior Business Analyst – Actuarial Data

• Execute advanced ALM projections and analytics to assess risk positioning, asset‑liability interactions, capital efficiency, and balance‑sheet strategies across economic, GAAP, statutory (VM‑22), and Bermuda EBS frameworks
• Lead the development and refinement of asset‑optimization capabilities supporting VM‑22 reserves and Bermuda EBS capital requirements, including defining optimization objectives, constraints, and integration into ALM decision tools
• Partner with Investment Strategy, Capital Management, Product Design, and Investment Solutions teams to evaluate strategic balance‑sheet actions, product designs, and reinsurance or capital solutions that improve competitiveness and resilience
• Contribute to the evolution of enterprise ALM strategic playbooks by analyzing market‑risk exposures, evaluating asset allocation considerations, and supporting liquidity risk frameworks
• Clearly communicate ALM insights, risk assessments, and strategic recommendations to senior leaders and cross‑functional stakeholders
• Enhance modeling, reporting, and analytical capabilities through strong Python‑based development, automation, and reproducibility improvements within ALM workflows
• Support assumption governance for market, credit, and investment‑related assumptions impacting ALM decisions.

Senior Actuary, ALM Strategy & Optimization

Manager

• Provide oversight to ensure the team effectively manages illustration project timelines and delivers on commitments that align with business objectives.
• Lead the team serving as the liaison to third-party illustration vendors, ensuring strong partnerships and effective collaboration with the Illustration Development team and other business partners to enhance capabilities and resolve issues.
• Oversee the team’s facilitation of cross-functional meetings with subject matter experts (SMEs) to define illustration requirements that support new product development and enhancements.
• Maintain strong, collaborative relationships with stakeholders and SMEs, ensuring the team continuously monitors progress and delivers an optimal user experience aligned with our strategic sales goals.

Manager, Annuity Illustrations

Learning and Development

• Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most.
• The CMD Sales Training Manager plays a lead role in shaping the sales training experience for the Consumer Markets Division.
• You and your team will create compelling, state of the art eLearning courses as well as engaging instructor-led classes for both in person and webinar delivery.
• You and your team will also be responsible for the delivery of live training (via web or in person) in support of assignments to all sales audiences leveraging training best practices for knowledge transfer and engagement.
• You will oversee the design process and support project management.
• Develop staff in both technical and job performance skills including instructional design methodologies (ADDIE and SAM), organizational knowledge, writing and project management skills.
• Ensure an effective needs analysis and measurement strategy to evaluate performance and demonstrate training’s impact on the employees and business goals.
• Collaborate cross functionally to research, create, and implement learning and development strategies and initiatives.
• Write narratives and collaborate with Trainers and Instructional Designers to develop storyboards.

Sales Training Manager

• Owning the end-to-end operating model, from demand planning to delivery and post-sale support
• Leading a large cross-functional team responsible for all operational aspects of the Life business, building and developing a high-performing team with robust succession planning
• Fostering a culture of accountability, collaboration, and customer-centricity that is in alignment with Pacific Life values and behaviors
• Developing and executing a comprehensive communication strategy that ensures clarity of vision, priorities, and progress across all levels of the organization
• Establishing and monitoring KPIS (e.g. Straight-through processing and error rates) and manage QBRs/MBRs and service-level commitments
• Proactively engaging clients to meet or exceed expectations for Life Operation
• Translating customer feedback into operational improvements, driving a VOC-to-action pipeline
• Managing departmental budgets, ensuring expenses align with product allowables
• Coaching and mentoring the team to deliver high-quality customer engagement and superior support for inforce transactions
• Collaborating with the Transformation lead to define the vision, goals, and integrated roadmap for Life customer and employee experience transformation
• Driving launch readiness and lifecycle operations for new products or enhancements
• Collaborating across CMD with product, sales, marketing, SMS, and peer operations leaders to ensure successful support throughout the product lifecycle
• Championing adoption of advanced technologies such as AI-driven processing and AI-driven conversational IVR
• Maintaining compliance with industry regulations (FINRA, State Regs)
• Managing risk and business continuity (vendor risk, key-person risk, etc.)

VP, Head of Life Operations

Software Engineer

• Provide technical implementation and architectural guidance for Workday integrations across internal and third‑party systems
• Lead the end‑to‑end integration lifecycle, from solution design and standards definition through deployment and production support
• Design, develop, and optimize integrations using Workday Studio, cloud connectors, EIBs/iLoads, and Payroll integrations (PECI)
• Drive integration patterns leveraging REST/SOAP APIs, web services, and middleware platforms, ensuring performance, scalability, and security
• Establish and maintain integration standards, technical documentation, and best practices across the PX portfolio.
• Partner closely with PX, IT, Security, and external vendors to deliver complex, cross‑functional initiatives
• Lead and support PX system release cycles, including integration testing, cutover, and post‑implementation stabilization
• Proactively monitor integrations, troubleshoot complex issues, and continuously improve operational resiliency
• Mentor and guide other developers—elevating overall team capability and technical maturity
• Stay current on emerging integration trends, including cloud platforms, APIs, and AI/LLM‑enabled solutions

Senior Workday Integration Developer

Customer Support

• Develop and execute product strategies and roadmaps that align with organizational goals and evolving market dynamics.
• Demonstrate deep expertise and proactively expand knowledge in statutory paid family and medical leave (PFML) and disability, consistently tracking industry trends and assessing their implications.
• Collaborate closely with senior leadership to integrate these insights into both current operations and future strategic initiatives.
• Manage the full product lifecycle, from ideation to launch and ongoing management and optimization.
• Collaborate with actuarial, underwriting, legal, compliance, distribution, claims, operations and technology teams to deliver solutions and influence all aspects of product delivery.
• Provide technical input for product filings, marketing materials and other materials.
• Analyze product performance, conduct competitive benchmarking and incorporate internal and external customer feedback to drive improvements and business results.
• Support internal teams with product knowledge and updates.
• Foster effective communication and partnership across internal and external stakeholders.
• Implement process enhancements to improve efficiency and quality.
• Monitor regulatory changes to ensure ongoing compliance.

Senior Product Development Support Specialist

Data Analyst

• Collaborate closely with senior leadership to champion marketing automation initiatives, serving as the primary advocate and subject matter expert.
• Provide strategic guidance and thought leadership to ensure marketing automation aligns with and advances organizational objectives at the highest level.
• Serve as the principal technical product owner and subject matter expert for the marketing automation platform and Customer Data Platform (CDP), shaping functional strategy and driving innovation.
• Provide strategic leadership and consultation across the enterprise for automation, data management, and marketing technology best practices.
• Solve unique and complex business problems in marketing with minimal to no oversight, architecting scalable, data-driven solutions with broad organizational impact.
• Lead cross-functional teams in designing next-generation marketing automation architecture, collaborating with marketing strategy, analytics, IT, and business stakeholders.
• Champion the adoption and optimal use of the CDP—oversee governance, advanced workflow creation, and ensure alignment with enterprise data strategy.
• Consult on and inform enterprise strategy for Automation Studio, Journey Builder, Cloud Pages, and related tools; mentor technical practitioners and drive best practices.
• Analyze business needs, scope requirements, and use cases to develop innovative, data-driven solutions and make high-level recommendations.
• Liaise with CRM, Salesforce architecture, and enterprise data teams to ensure robust integration, data synchronization, and alignment with organizational goals.
• Own and optimize the best practices for Marketing Cloud, Automation Studio, Email Studio, Query Studio, Journey Builder, Sales Cloud, Snowflake, and other platforms.
• Manage and schedule periodic marketing data synchronization with enterprise data sources, ensuring data integrity and compliance.
• Serve as the technical expert for orchestration of marketing automation and data platforms, supporting personalized, multi-channel campaigns.
• Own and maintain master email templates (e.g., AmpScript) for DSP, DM, and Brand emails, ensuring consistency and technical excellence.
• Lead the development and integration of web-to-lead forms and related HTML assets to support end-to-end marketing automation.
• Drive enterprise-wide adoption of new marketing technologies and automation solutions, including advancements in artificial intelligence, while staying ahead of industry trends and fostering a culture of innovation.