Senior Systems Administrator

Pacific Life

Senior Systems Administrator on Endpoint Engineering team at Pacific Life. Managing operational support for endpoint technologies across multiple US offices.

Posted 6/3/2026full-timeOmaha • California, New York, North Carolina • 🇺🇸 United StatesSenior💰 $98,010 - $119,790 per yearWebsite

Tech Stack

Tools & technologies

CloudJamf

About the role

Key responsibilities & impact

Partner across the organization to identify, evaluate, and resolve issues related to the client computing environment and endpoint technology solutions
Own the successful delivery of operational initiatives that improve the security, reliability, and compliance of the endpoint environment while maintaining an excellent end-user experience
Manage the Endpoint Engineering support queue, including prioritization, triage, and driving timely resolution of incidents and requests
Act as a point of escalation for the Service Desk and Desk Side teams, performing trend analysis and resolving complex or recurring technical issues
Develop, refine, and maintain operational metrics, key risk indicators (KRIs), and reporting related to endpoint health, compliance, and performance
Assist and mentor teammates through knowledge sharing, documentation, and hands-on guidance
Partner closely with Security teams to ensure Endpoint Engineering risk issues are tracked, remediated, and resolved within defined SLAs.

Requirements

What you’ll need

4+ years of experience in systems administration with a focus on endpoint engineering and complex client computing issue resolution
4+ years of experience supporting modern endpoint management platforms (e.g., Active Directory, Microsoft Intune, SCCM, Jamf)
4+ years of experience in endpoint security, patching, compliance, and risk management practices
Strong understanding of Microsoft Modern Workplace concepts and modern endpoint management in cloud and hybrid environments
Subject matter expertise in Microsoft systems and desktop technologies across physical and virtual environments, including service ownership within a tiered support model
Experience with VDI technologies, SSO, client patching tools, and core networking concepts
Proven track record of delivering operational projects in a fast-paced, multifaceted environment
Growth mindset with a passion for continuous learning and improvement
Strong communication skills with the ability to deliver clear, concise, and effective messaging
Bachelor’s degree or equivalent practical experience.

Benefits

Comp & perks

Medical, Dental, Vision, and Wellbeing Reimbursement Account
Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems administrationendpoint engineeringclient computing issue resolutionendpoint securitypatchingcompliancerisk managementMicrosoft Modern WorkplaceVDI technologiesnetworking concepts

Soft Skills

communication skillsmentoringknowledge sharingproblem-solvingtrend analysisproject deliverycontinuous learningcollaborationescalation managementoperational improvement

Certifications

Bachelor’s degree