Pacific Life

Project Manager

• Independently lead complex operations projects across Annuity and Life lines of business
• Initiate and manage projects using PM tools; lead kick-off and planning sessions with stakeholders
• Define scope, roles, timelines, and deliverables; maintain project plans and roadmaps
• Collaborate with internal and external teams to resolve blockers and coordinate implementations
• Conduct needs assessments and cost-benefit analyses to support solutions
• Facilitate meetings with sponsors, SMEs, and cross-functional teams; provide status updates and escalate risks
• Maintain accurate project documentation, partner with Training and Documentation teams to update SOPs and job aids
• Manage post-launch support, gather feedback, and document lessons learned
• Lead department initiatives such as demand prioritization and working groups
• Mentor junior project analysts and act as point of contact for cross-functional programs
• Pursue professional development: meet performance goals, expand knowledge of operations systems and stay current on organizational changes

Senior Operations Project Analyst

Manager

• Lead a team of developers, analysts, and vendor partners to develop & deliver high-quality technical solutions via the ServiceNow platform leveraging best practices and Agile principles
• You will oversee the ServiceNow platform and its long-term strategy
• You lead the planning, development, and deployment activities while defining the goals and timelines for ServiceNow projects and enhancements
• You will be responsible for all ServiceNow integrations with SaaS platforms, AD, Workday, and Sailpoint
• You will fill an existing role that sits on a team of over 100 FTEs and contractors for the Pacific Life Technology division
• Platform Ownership: Take full ownership of the ServiceNow platform, including its architecture, configuration, and maintenance
• Build organizational trust in the CMDB through partnerships with ITAM and Config Mgmt
• Governance: Lead ServiceNow governance based on standard methodologies and ensure proper alignment to projects and major initiatives

Manager, ServiceNow Platform Owner

Operations

• Builds training development roadmaps and partners with stakeholders; ensures timelines are met and updates Director on challenges
• Conducts regular performance reviews of training initiatives, identifies trends through data analysis, and delivers actionable recommendations that measurably improve process efficiency and service outcomes
• Ensures critical resources, including IT onboarding requirements, are in place to deliver a seamless training experience across all teams
• Aligns work with Operations guidelines, documents stakeholder needs, evaluates impacts, and tracks decisions
• Ensure tasks stay within scope and collaborate enterprise-wide for consensus and sustainability
• Implements structured feedback mechanisms (e.g., post-training surveys, stakeholder interviews) to continuously refine training content, delivery methods, and team performance
• Serve as an Instructional Designer when needed, setting the standard for the team by identifying key program components, crafting engaging narratives, and developing effective learning solutions
• Consistently integrates Operations’ guiding principles and objectives, ensuring all content is relevant and aligned with organizational messaging
• Proactively develops and communicates short term (1-2 year) directional plans for the department
• Builds and leads a cohesive, high-performing team, ensuring onboarding, comprehensive department training, career development, and performance management strategies are effectively executed
• Effectively cascades organizational objectives and information, fostering positive adaptation to change and inclusion within the department
• Gathers 360° feedback from stakeholders and staff to guide individual development and address areas for growth
• Identifies trends impacting teams’ ability to meet performance objectives and ensures solutions are developed to address obstacles

Senior Operations Project Analyst

Manager, ServiceNow Platform Owner

Operations Training Manager