Pacific Life

Operations

• Researches, collects, analyzes, models, and reports on data used to support decisions on day-to-day operations and to assess business and performance issues with a focus on quality, productivity, efficiency, and cost reduction.
• Researches internal and external best practices and QC benchmarks to establish standards for use in evaluating operations.
• Supports reporting across the operating model, with the ability to deliver platform-specific and integrated views — including QC dashboards, SLA performance, and error trend reporting.
• Understands end-to-end business drivers, including valuation and pricing, and partners with Pricing/Actuarial teams to ensure reporting and analysis reflect core business economics.
• Serves as the bridge between Operations and Technology, collaborating with cross-functional stakeholders (Operations, Technology, Finance, Compliance) to translate business and QC needs into clear reporting requirements — without owning build, development, or system configuration.
• Researches, collects, and analyzes operational and performance data to identify trends, variances, and opportunities.
• Identifies and recommends enhancements to reporting techniques, and analytical tools to drive operational health, and hands off well-scoped requirements to Technology for execution.
• Identifies and fills operational reporting gaps by working directly with Operations leaders on high-impact process areas.
• Champions the QC program based on strategy set by Operations Leader, including call QC, transactional QC, and process QC across in-house and outsourced (TPA/BPO) delivery channels, with sampling methodology, scorecards, and calibration protocols.
• Ensures accountability across stakeholder groups and confirms service is performed in line with SOPs, contractual obligations, and regulatory expectations, flagging deviations, control gaps, and re-work trends through targeted and random sample reviews of transactions (e.g., overpayments, enhanced death processing, annuity certificates, disbursements).

Senior Operations Analyst

Analyst

• Administer compensation-related processes and transactions within Workday, including compensation changes, one-time payments, incentive payments, and employee updates.
• Maintain compensation and job architecture data through the creation, update, and validation of job profiles, job attributes, and compensation eligibility rules.
• Support the annual compensation planning process through system administration, testing, audits, troubleshooting, and data validation activities.
• Monitor and respond to compensation-related Workday inquiries, ensuring timely and accurate resolution of issues.
• Perform ongoing audits of compensation and job data to ensure accuracy, compliance, and data integrity.
• Partner with Payroll, People Business Partners, Talent Acquisition, and other stakeholders to ensure compensation programs are administered consistently and effectively.
• Develop and maintain compensation process documentation and identify opportunities to improve operational efficiency through automation and process enhancements.
• Prepare recurring and ad hoc compensation reports, analyses, and workforce data to support Compensation, HR, and business stakeholders.
• Conduct data audits, reconciliations, and compliance reviews to support compensation governance and regulatory requirements.
• Support compensation-related analyses by gathering, validating, and organizing internal and external compensation data.
• Assist in the preparation of reporting and materials used to support compensation planning, program administration, and leadership decision-making.
• Support compliance activities, including FLSA reviews, compensation audits, policy adherence, and documentation requirements.
• Monitor compensation data trends and identify discrepancies requiring review or corrective action.
• Support participation in compensation surveys through data collection, validation, submission, and documentation activities.
• Maintain compensation survey records, supporting data, and market pricing resources.
• Assist in the preparation of market data reports and benchmarking analyses used to support compensation programs and decision-making.
• Partner with Compensation team members to ensure market data is accurately reflected within compensation systems, structures, and reporting tools.
• Support compensation programs, structures, and system configurations are accurately administered and maintained. Support implementation activities associated with compensation initiatives, job architecture enhancements, and Workday optimization projects.

Compensation Analyst II

Systems Engineer

• Business Analysis & Requirements Management – Bridge business requirements and PPM solution design
• Partner with portfolio, finance, technology, and business stakeholders to gather and analyze business requirements for enterprise PPM capabilities.
• Develop and maintain functional specifications, process flows, user stories and acceptance criteria, data mapping and integration requirements.
• Facilitate working sessions and workshops to define current-state processes, future-state design, pain points, gaps and business priorities.
• Data Analysis & Insights – Deliver reliable portfolio insights through effective dashboards, visualizations, and data validation
• Support creation of dashboards and visualizations for portfolio health, resource capacity and utilization, project execution, financial performance and related metrics.
• Perform data validation and reconciliations to ensure accuracy and consistency across systems.
• PPM Platform Delivery Support – Support effective platform implementation through collaborative governance, user validation, data quality, and issue resolution
• Collaborate with system administrators, solution architects, implementation partners, and process owners to assist in defining platform operating models, governance processes, and data standards.
• Coordinate with users to validate system functionality, workflow behavior, reporting solutions and data accuracy.
• Support issue triage, defect tracking, root cause analysis, and resolution during testing and deployment phases.
• Change & Business Readiness Support – Enable successful adoption through stakeholder engagement, user training, stabilization, and continuous improvement
• Partner with change management to support communication, stakeholder engagement, and user adoption.
• Collaborate with process owners to develop user documentation, quick reference guides, FAQs, and process training materials.
• Support post-go-live stabilization, user feedback collection, enhancement prioritization, and continuous improvement activities.

Senior Systems Analyst, Project Portfolio Management

Actuary

• Lead analysis and execute new reinsurance arrangements supporting new business strategy from RFP to final implementation and internal/external communications.
• Analyze inforce reinsurance to formulate a coordinated strategic approach to each reinsurer relationship.
• Provide insights to senior management related to reinsurance transactions that help facilitate strategic reinsurance decisions.
• Support quarterly reporting of reinsurance transactions, including review of settlements and ownership of end-to-end modeling of reinsurance projections.
• Support reinsurance needs across the enterprise by working with Underwriting, Product Design, and other functional areas across the company.
• Identify, assess, and communicate information regarding reinsurance risks with functions across the organization.
• Lead analysis of reinsurance business insights, determining key risks and reporting results.
• Guide junior reinsurance actuarial modelers or data analysts in evaluating reinsurance cash flow projections and data.

Senior Actuary – Enterprise Reinsurance

Sales

• Support the sales representatives in the management of their new business pipeline, enabling sales effectiveness.
• Ensure a frictionless broker/client experience that aligns with our digital first business model.
• Respond to broker inquiries and deliver timely solutions.
• Build strong internal partnerships (licensing, underwriting, implementation, etc.) enabling easy navigation of processes and ability to find quick resolution.
• Handle procedural and administrative sold case processes for the Sales Rep; ensure a smooth transition to our implementation partners.

Sales Coordinator

General

• Plan and execute annual talent programs and processes (e.g., performance management, talent reviews, succession planning, career pathing, assessments, officer promotions, executive coaching, high potential and rotational programs)
• Collaborate with business leaders and COEs to ensure talent programs and initiatives are globally aligned with broader enterprise workforce goals, gaps, and future needs
• Align programs and initiatives with Pacific Life’s Values, Behaviors, and Strategies
• Collaborate with the People Solutions team to leverage technology for streamlined and data-driven talent practices
• Establish, track, and mature key metrics to measure the impact and success of talent programs
• Provide data-based insights into Pacific Life’s talent to inform business and People Experience decision making and action planning
• Maintain clear documentation and governance around talent programs and processes to support consistency and scalability
• Monitor external best practices and emerging trends to drive continuous improvement and incorporate innovative approaches that enhance the effectiveness and user experience of talent programs
• Provide PX, employees and leaders with tools, resources, and guidance to support understanding and adoption of talent programs
• Work with communications and other partners to educate and train for implementation
• Integrate into employee experience, work across Talent Enablement and Talent Management team
• Demonstrate strong relationships with HR Business Partners to ensure talent programs deliver on Enterprise, Divisional, and Functional needs
• Support leaders and PX colleagues in translating talent program outcomes into actional development plans, stretch assignments, and targeted learning opportunities
• Contribute to workforce planning conversations by providing insights on talent gaps, emerging skill needs, and internal pipeline health

Talent Programs Specialist

Business Analyst

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways.
• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
• Advocate for business needs and develop deep knowledge of why technology and process decisions are made.
• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division.
• Collaborate with cross-functional teams to design and implement new systems and processes.
• Develop and implement testing plans to understand and evaluate new processes and tools.
• Monitor and measure the success of digital transformation initiatives and adjust as needed.
• Communicate with stakeholders to gather feedback and ensure that solutions meet their needs.
• Participate in planning and work with Architects to understand enabler related work.

Senior Business Process Analyst

Marketing

• Develop deep expertise in assigned channels and serve as the annuity product expert for Marketing by providing insights, guidance, and expertise that inform campaign strategies, positioning, and communications to ensure materials align with business needs.
• Drive go-to-market strategy and execution of product launches and omnichannel marketing campaigns—including email, social, and web—to build awareness and adoption of annuity products.
• Collaborate with cross-functional Marketing partners—including Creative Services, Marketing Operations, Digital Execution, and Campaign Management—to ensure campaigns, messaging, and initiatives align with business priorities.
• Partner with internal stakeholders to execute campaigns and promotional opportunities and identify ways to educate internal teams and support their marketing efforts.
• Represent Marketing in strategic cross-functional meetings such as PMO by receiving updates on product or timing changes, advising on marketing impacts, and communicating key information back to the Marketing team for alignment.
• Ensure annuity product materials are timely, compliant, and effectively distributed across relevant channels.
• Monitor industry trends, competitor activity, and field feedback to translate insights into actionable marketing strategies and product positioning that maintain a competitive advantage.
• Examine performance of campaigns and initiatives, using data and feedback to refine strategies and optimize impact.
• Proactively communicate with all internal and external stakeholders and teammates to ensure alignment, clarity, and transparency throughout projects and initiatives.
• Inform dynamic digital tools and sales collateral that help financial professionals and clients understand complex retirement income strategies.

Annuity Marketing Strategist

Backend Engineer

• Design, Develop & Deliver end to end solutions to meet business needs and build as per enterprise architecture guidelines
• Collaborate with cross-functional teams to understand project requirements and deliver high-quality software solutions
• Own end-to-end feature development, from concept to deployment
• Identify and address performance bottlenecks, security vulnerabilities, and system stability concerns
• Design, Develop & Maintain end to end CI/CD pipelines for continuous delivery

Senior Full Stack Developer, React, Node.js, Java

Underwriter

• Starting with review of upfront underwriting data and tools
• Handle additional underwriting requirements by determining value, ordering, and reviewing to perform risk selection
• Finalizing cases
• Data enter medical history and use system workbenches to process and decision cases
• Demonstrate dependability, organization, and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards.

Underwriting Consultant

• Complete wing-to-wing underwriting decision: Starting with review of upfront underwriting data and tools
• Handle additional underwriting requirements by determining value, ordering, and reviewing to perform risk selection
• Finalizing cases
• Data enter medical history and use system workbenches to process and decision cases
• Demonstrate dependability, organization, and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards.

Senior Underwriting Consultant

Full-stack Engineer

• Pacific Life is seeking an accomplished product engineering executive with deep engineering expertise and a proven record leading at scale in complex technology ecosystems.
• This role serves as the senior product engineering leader accountable for end-to-end engineering delivery across WBD value streams and product domains.
• Owns the design, build, and evolution of capabilities spanning quote-to-claim, customer digital experiences, integrations, and partner-facing solutions.
• Establishes and governs technical direction, architectural integrity, and engineering standards across product domains while maintaining delivery velocity.
• Ensures teams deliver with high quality, predictable throughput, and strong alignment to product outcomes and customer value.

Head of Product Engineering

• Complete wing-to-wing underwriting decisions, starting with review of upfront underwriting data and tools
• Staff coaching and development of Underwriting Consultants and Senior Consultants
• Handle additional underwriting requirements by determining value, ordering, and reviewing to perform risk selection
• Finalizing cases and performing second-sign duties as needed
• Demonstrate dependability, organization, and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards.

Managing Director, Underwriting

• Data Coordination & Integration
• Coordinate prioritization and delivery of data changes across actuarial, IT, and business teams.
• Support integration of new or updated data sources into Prophet and other actuarial systems.
• Ensure Prophet tables and actuarial data structures remain aligned, consistent, and optimized across product lines.
• Work with business partners to understand how data movements impact results, providing clarity, analysis, and direction.
• Collaborate with business stakeholders to understand actuarial model requirements, ensuring data is structured appropriately to meet modeling needs.
• Support & Implementation
• Assist in onboarding new products into production data pipelines and actuarial systems.
• Support assumption updates, asset/market scenario inputs, reinsurance changes, and other data updates.
• Partner with modeling teams to define optimal data approaches for new products that streamline regression testing and accelerate development.
• Quality Assurance & Data Governance
• Develop and apply data validation rules, diagnostic checks, and cleansing routines.
• Identify future data issues that may impact quarter‑end reporting by understanding model run structures and policy mapping logic.
• Implement governance for centralized reference tables to ensure reproducibility and cross‑team consistency.
• Prophet Data Tables & Data Domains
• Maintain reference data tables (risk codes, cap rates, product mappings, file name assignments).
• Understand and manage relationships between data domains and Prophet inputs to ensure accuracy and completeness.
• Update cohort mapping and Prophet file references for new or revised products.
• Process Optimization
• Identify automation opportunities and areas for process improvement to enhance reliability and efficiency.
• Mitigate risks caused by new plan codes, new asset types, missing keys, or evolving table structures.
• Improve the stability and reproducibility of historical model runs and reporting cycles.
• Analysis & Insights
• Conduct exploratory data analyses on both input and output data.
• Provide insights and decision support to actuarial, finance, and business teams.
• Assist with reporting enhancements, ad hoc studies, and enterprise analytics initiatives.
• Documentation & Training
• Develop clear and comprehensive documentation for data processes, governance, and workflows.
• Provide training and support to actuarial and non‑actuarial partners to build shared understanding and transparency.

Senior Actuary – Data Steward

Account Executive

• Support the creation and execution of a strategy for Broker Distribution that helps meet new sales, retention, profitability and expense objectives.
• Meet annual sales goals as established by the Sales Leadership.
• Partner with Workforce Benefits Distribution resources to deliver the Workforce Benefits story to the broker community.
• Continually work to strengthen, deepen, and grow broker relationships.
• Execute appropriate number of broker meetings per week with assigned brokers.
• Drive a pipeline of appropriate number of RFP’s per month.
• Build and advance local broker relationships to drive sales and increase the Pacific Life brand in your market.
• Demonstrate proficiency in the group products sold by Pacific Life.
• Maintain strong connections with underwriting, product, pricing, regulatory compliance, and actuarial pricing teams to ensure alignment on critical deliverables with your broker relationships.
• Utilize established and innovative approaches, tools and partners to enable efficient, deliberate and robust growth objectives.
• Bring a customer-first mindset: prioritize customer and broker viewpoints in decision-making.
• Participate in ongoing industry and community activities to stay attuned to industry trends.
• Represent the company as needed with legislative platforms, industry events, community activities.
• Perform other job-related duties or special projects as required.