Senior Operations Analyst

Pacific Life

Operations Analyst managing Quality Control and providing insights through data analysis at Pacific Life. Collaborating with cross-functional stakeholders to improve operational efficiency and ensure compliance.

Posted 7/24/2026full-timeOmaha • California, New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis, quality control, and operational reporting within financial services, ensuring alignment with business economics and regulatory standards. Proficient in collaborating with cross-functional teams to translate business needs into actionable reporting requirements.

Highest-signal resume keywords

Data AnalysisQuality Control Program ManagementOperational ReportingCross-Functional CollaborationData Visualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingStatistical AnalysisBusiness AnalysisPerformance AnalysisTrend Identification

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

PowerBIQlikTableau

Industry Keywords

Financial ServicesInsuranceAnnuity OperationsQuality ControlSOP Compliance

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Researches, collects, analyzes, models, and reports on data used to support decisions on day-to-day operations and to assess business and performance issues with a focus on quality, productivity, efficiency, and cost reduction.
Researches internal and external best practices and QC benchmarks to establish standards for use in evaluating operations.
Supports reporting across the operating model, with the ability to deliver platform-specific and integrated views — including QC dashboards, SLA performance, and error trend reporting.
Understands end-to-end business drivers, including valuation and pricing, and partners with Pricing/Actuarial teams to ensure reporting and analysis reflect core business economics.
Serves as the bridge between Operations and Technology, collaborating with cross-functional stakeholders (Operations, Technology, Finance, Compliance) to translate business and QC needs into clear reporting requirements — without owning build, development, or system configuration.
Researches, collects, and analyzes operational and performance data to identify trends, variances, and opportunities.
Identifies and recommends enhancements to reporting techniques, and analytical tools to drive operational health, and hands off well-scoped requirements to Technology for execution.
Identifies and fills operational reporting gaps by working directly with Operations leaders on high-impact process areas.
Champions the QC program based on strategy set by Operations Leader, including call QC, transactional QC, and process QC across in-house and outsourced (TPA/BPO) delivery channels, with sampling methodology, scorecards, and calibration protocols.
Ensures accountability across stakeholder groups and confirms service is performed in line with SOPs, contractual obligations, and regulatory expectations, flagging deviations, control gaps, and re-work trends through targeted and random sample reviews of transactions (e.g., overpayments, enhanced death processing, annuity certificates, disbursements).

Requirements

What you’ll need

Bachelor's degree in Statistics, Mathematics, Computer Science, Business, or a related field (or equivalent experience).
5+ years of combined experience in operations quality control/business analysis, and/or data analytics, preferably within financial services, insurance, or annuity back office operations, and visualization using tools such as PowerBI, Qlik or Tableau.
Demonstrated experience championing the QC program with oversight and partnership from key stake holders (call QC, transactional QC, or process QC).

Benefits

Comp & perks

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
Paid Parental Leave as well as an Adoption Assistance Program.
Competitive 401k savings plan with company match and an additional contribution regardless of participation.