Senior Business Process Analyst

Pacific Life

Senior Business Process Analyst focusing on solutions for the Workforce Benefits market while collaborating with technology and business leaders. Driving digital transformations and innovative practices in a hybrid or remote setup.

Posted 7/8/2026full-timeOmaha • New York, North Carolina, Tennessee • 🇺🇸 United StatesSenior💰 $89,010 - $108,790 per yearWebsite

About the role

Key responsibilities & impact

Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways.
Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time.
Advocate for business needs and develop deep knowledge of why technology and process decisions are made.
Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division.
Collaborate with cross-functional teams to design and implement new systems and processes.
Develop and implement testing plans to understand and evaluate new processes and tools.
Monitor and measure the success of digital transformation initiatives and adjust as needed.
Communicate with stakeholders to gather feedback and ensure that solutions meet their needs.
Participate in planning and work with Architects to understand enabler related work.

Requirements

What you’ll need

Workforce benefits experience is required.
Minimum of 5 years of experience in support and analysis roles.
Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.
Demonstrated ability to support third-party implementations and testing.
Excellent communication and interpersonal skills.
Experience with project management and implementation of digital solutions.
Strong understanding of business operations, processes, and process mapping.

Benefits

Comp & perks

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Health insurance including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents.
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off.
Paid Parental Leave as well as an Adoption Assistance Program.
Competitive 401k savings plan with company match and an additional contribution regardless of participation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process AnalysisDigital Solution ImplementationProcess MappingTesting Plan DevelopmentStakeholder Communication

Soft Skills

Excellent CommunicationInterpersonal Skills