Operations Risk Support Specialist

Pacific Life

Operations Risk Support Specialist at Pacific Life conducting compliance and legal case research. Collaborating with teams to resolve operational compliance and legal matters.

Posted 6/7/2026full-timeNewport Beach • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $39 per hourWebsite

About the role

Key responsibilities & impact

Collaborating with Compliance and business areas by researching and analyzing operational compliance and legal related cases.
Actively engages in team case review discussions and learns from peers.
Independently supports research and responses to cases received from Operations or Office of General Counsel (OGC).
Supports senior team members with good order review and auto approval of resolutions submissions.
Successfully masters task completion of all P1 level case types including privacy incidents, identity thefts, fraud, complaints, claims, subpoenas, and audit file preps.
Documentation is clear and is provided to all stakeholders in a timely fashion.
Identifies gaps in operations documentation and processes and escalates through appropriate channels.

Requirements

What you’ll need

Minimum 2+years of experience in an Annuity Call Center (Operations focused)
Familiarity with annuity products and features (not required to be Pacific Life specific)
Ability to clearly explain annuity product concepts
Experience identifying matters that require compliance or legal review (fraud, operational compliance reviews)
Demonstrated ability to research, analyze and interpret policies, procedures or regulatory guidance

Benefits

Comp & perks

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

researchanalysisoperational compliancelegal reviewdocumentationcase reviewtask completionprivacy incidentsidentity theftfraud

Soft Skills

collaborationcommunicationproblem-solvingattention to detailtimelinessescalationpeer learning