Pace® Labs

Program Manager

• Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy
• Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients
• Researches the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program
• Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business
• Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships
• Sets sales goals and revenue objectives to increase market share
• Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date
• Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements
• Assists with receiving customer feedback and coordinating resources and responses as required
• Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth
• Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
• Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Specialty Services Program Manager