Pace® Labs

Account Executive

• Increase market share through new business development
• Expand wallet share within existing accounts in the assigned territory
• Visit customer locations to evaluate needs and promote services
• Maintain accurate customer records using automated systems
• Negotiate pricing, terms of sale, and service agreements
• Gather customer feedback and coordinate internal resources
• Analyze sales data, performance metrics, and customer trends
• Support development and execution of sales or cross-functional projects

Project Manager

• Responsible for facilitating internal and external communication between clients, laboratory staff, and sales staff
• Serves as the primary point of contact for clients regarding project updates, issues, deliverables, and scope changes
• Leads client meetings in-person or via teleconference
• Collaborates and communicates with laboratory staff on project status
• Identifies and resolves project issues or delays that may impact quality or turnaround time
• Updates the Laboratory Information Management System (LIMS) with project status, cost, and client account information
• Generates client and internal reports in a timely and efficient manner
• Provides intermediate to complex analysis and interpretation of data results to clients
• Contributes to departmental efficiency and effectiveness by offering suggestions and actively participating in team initiatives

• Responsible for promoting and selling Pace Analytical services within an assigned territory
• Increase market share through new business development and expand wallet share within existing accounts in the assigned territory
• Visit customer locations to evaluate needs and promote services
• Maintain accurate customer records using automated systems
• Negotiate pricing, terms of sale, and service agreements; prepare quotes and bid specifications
• Engage prospective and existing customers to identify how products and services meet their needs
• Provide analysis, interpretation, and guidance to customers and internal stakeholders regarding sales policies, programs, and practices
• Recommend product or service solutions based on customer needs and technical capabilities
• Gather customer feedback and coordinate internal resources to ensure timely and effective responses
• Analyze sales data, performance metrics, and customer trends; present insights and recommendations to customers and management
• Ensure accuracy of sales and operational data through audits, reviews, and system checks; resolve discrepancies as needed
• Support development and execution of sales or cross-functional projects, including budgets, timelines, and resource planning
• Interpret and apply company policies, procedures, and relevant laws and regulations
• Contribute to team effectiveness and customer satisfaction through continuous improvement and collaboration
• Promote and support Pace Analytical’s mission through professional, cooperative interactions that foster a positive work environment

Growth Marketing

• responsible for handling assigned Pace Analytical Services Accounts, financial targets for those accounts, and in-bound leads.
• Focuses on maintaining revenue from existing assigned accounts to ensure that the clients in the maintenance classification are well cared for and therefore reducing attrition.
• Generates new revenue by soliciting and obtaining orders, understanding, and interpreting technical requirements, providing technical information, and developing Pace's maintenance and strategic accounts.
• Assesses/qualifies inbound leads generated from the website and marketing programs and potentially wins new business for the company.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations.
• Creates new accounts/contacts from inbound programs and outbound research.
• Follows a robust standard operation procedure to log all customer interactions.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Commercial Growth Representative

Manager

• Manage staff, including hiring, training, development, engagement, performance evaluation, compensation recommendations, and performance management.
• Implement and manage quality processes, audits, and continuous improvement programs; align leadership and resources to achieve desired outcomes.
• Provide input on the development and improvement of policies and procedures for assigned areas.
• Advise leadership on improvements to quality-related policies, procedures, and practices.
• Manage stakeholder expectations, facilitate communication on customer and business needs, and track performance metrics across all levels.
• Resolve escalated, technical, or sensitive quality issues; collaborate with internal teams and external agencies as needed.
• Manage departmental or functional budgets, including resource allocation and approval of expenditures.
• Lead or participate in special projects by identifying priorities, coordinating activities, and evaluating outcomes.
• Maintain current knowledge of quality regulations, industry trends, and applicable laws.
• Contribute to departmental effectiveness through continuous improvement and active team participation. Promote and support Pace Analytical’s mission through professional, cooperative interactions that foster a positive work environment.

Environmental Quality Manager

• Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention.
• Increases Market Share through new business growth and increases Wallet Share of existing customers in assigned territory.
• Visits customer establishments to evaluate needs or to promote services as needed.
• Maintains customer records using automated systems.
• Negotiates prices or terms of sales or service agreements; quotes prices, credit terms or other bid specifications.
• Contacts new or existing customer to discuss how specific products/services can meet their needs
• Maintains an in-depth knowledge of complete line of services.
• Provides very complex to specialized analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.
• Provides guidance and participates in training on sales tactics to new Account Executives.
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
• Analyzes and reviews operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management.
• Ensures the accuracy of very complex to specialized sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
• Assists with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.

Senior Account Executive

Analyst

• Supporting the Sales Operating model and Sales Strategies by providing analysis support
• Managing customer quotation data and sources
• Reporting quote metrics and assigned market activity
• Maintaining the CRM and pricing databases
• Building and supplying pricing and quotation related tracking reports, analyses, dashboards, and market analyses from Salesforce
• Developing quotations and proposals in support of organic sales growth
• Preparing materials for and participating in sales team meetings/calls
• Providing data about market segments, business activity, and success rates
• Creating and maintaining pricelists for each market in assigned territory
• Developing reports and suggesting improvements within the CRM system
• Supporting the sales team with additional information to win business
• Acting in a manner that promotes a harmonious and effective workplace environment

Account Executive

Project Manager

Account Executive

Commercial Growth Representative

Environmental Quality Manager

Senior Account Executive

Market Analyst