Pace® Labs

Compliance

• Input information from vendor safety data sheets into a hazard communication database
• Review global chemical regulations and determine their application for various products
• Search for SDS sheets of raw materials
• Fill in missing or incorrect information in the SDS sheets
• Contact vendors as needed

Chemical Regulatory Data Management

Growth Marketing

• Responsible for handling assigned Pace Analytical Services Accounts and financial targets
• Maintains revenue from existing assigned accounts to reduce attrition
• Generates new revenue by soliciting and obtaining orders and providing technical information
• Assesses/qualifies inbound leads and potentially wins new business
• Develops sales opportunities by identifying potential accounts and building rapport
• Follows a robust standard operation procedure to log all customer interactions

Commercial Growth Representative

Project Manager

• Develop and manage project plans, timelines, and budgets for analytical testing projects.
• Serve as the primary client contact for project updates, deliverables, issues, and scope changes.
• Support sample management for large or complex projects, ensuring regulatory and project-specific requirements are met.
• Update and maintain project status, cost details, and client information in the Laboratory Information Management System (LIMS).
• Approve testing to initiate laboratory work when required.
• Lead client meetings, including preparing agendas and distributing meeting minutes.
• Communicate project risks, issues, and progress to stakeholders with clear recommendations.
• Ensure adherence to industry standards, regulatory requirements, and internal quality protocols.
• Coordinate with laboratory, QA, sales, and operational teams to ensure efficient resource allocation and timely project completion.

Project Manager – Pharma

Account Executive

• Meet or exceed sales targets
• Maintain contract renewal rates of above 95%
• Aggressively develop new prospects and penetrate competitive accounts
• Visit customers daily to highlight Pace solutions and help customers with any technical obstacles in their way
• Build technical proficiency on Pace solution and to be perceived by customers as a credible resource
• Maintain current knowledge on vertical markets dynamics, application trends, and other critical business information
• Fully utilize of our Sales Contact Management Tools and Applications
• Submit accurate and timely monthly sales forecasts
• Develop business through monthly plan of action
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Senior Account Executive

• Oversees strategic client relationships and leads communication to clients regarding project updates, issues, deliverables, scope changes, and follow-ups
• Navigates internally to triage client requests and drives resolution
• Works with team to develop project plan, identify critical path, identify potential risks and associated mitigation plans
• Provides oversight of portfolio-level data analytics and reporting dashboards regarding open projects, client information, equipment location, contract status, service history and cost
• Generates client and department reports in a timely and efficient manner
• Defines KPIs and oversees dashboard development to drive forecasting and performance insights to keep project moving and to meet deadlines
• Assists with developing or participating in project management or cross-functional project or program objectives, budgeting, timelines, materials, personnel, and project requirements
• Documents all project meetings including action items
• Follows Pace policies and SOPs
• Promotes cooperation and teamwork among staff

Program Manager

• Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division
• Maximizing sales through a sound strategy
• Serves as the Legionella subject matter expert providing training
• Research the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program
• Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business
• Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships
• Sets sales goals and revenue objectives to increase market share
• Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring accuracy
• Provides complex analysis, interpretation and counsel regarding assigned policies, program, and practices

Legionella Program Manager

Manager

• Responsible for managing the implementation of quality programs, policies, and procedures
• Provides advisement to management staff in quality related matters
• Manages staff including hiring, training, development and engagement
• Implements and manages quality processes, results, audits, and improvement programs
• Provides input and advice regarding development of the policies and procedures for the function
• Resolves escalated, technical or sensitive quality problems or conflicts
• Manages the group or area budget
• Oversees or participates in special projects
• Maintains currency of quality regulations, industry trends, current practices
• Contributes to the efficiency and effectiveness of the department's service

Quality Manager

Customer Support

• Responsible for managing client relationships and ensuring high levels of client satisfaction
• Provides oversight to the customer experience team
• Plans, organizes, administers, develops, and evaluates the activities of assigned staff
• Serves as the primary escalation point of contact for clients, addressing their needs and concerns promptly
• Conducts regular client meetings and reviews to assess satisfaction
• Oversees the client service team to ensure efficient and effective service delivery
• Supports the Manager and Director of Client Experience
• Collaborates with internal teams for delivery of services and solutions to clients
• Collects and analyzes client feedback for improvements
• Manages the process for handling client complaints and resolving issues

Supervisor – Customer Experience

• Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division by maximizing sales through a sound strategy
• Serves as the subject matter expert of the SAS Program/Division providing training and is a resource and provides knowledge to staff and clients
• Researches the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program
• Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business
• Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships
• Sets sales goals and revenue objectives to increase market share
• Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring data and content are accurate and up to date
• Provides complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding assigned policies, program, and practices
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements
• Assists with receiving customer feedback and coordinating resources and responses as required
• Reports to management staff on national market conditions and where to focus sales efforts to maximize account revenue and growth
• Ensures the development, implementation and interpretation of policies and procedures and ensures compliance with applicable laws, rules, and regulations; receives legal guidance and interpretation when required
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
• Promotes and supports the overall mission of Pace Analytics by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment