Oxylabs.io

Technical Customer Success

• Be the main point of contact between the company and B2C/B2B customers.
• Collect relevant information from our clients and internal databases and verify it.
• Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
• Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
• Work alongside techies to understand IT business logic.
• Partner with our customers to effectively resolve issues through online chat and email.

Technical Customer Success Specialist – Day Shift

Technical Customer Success Specialist – Day shift

Copywriter

• Create, proofread, and manage on-site and off-site copy (for landing pages, blog, ads, emails, social media posts, videos, newsletters, etc.);
• Ensure that all content is on-brand and optimized for search and user experience;
• Work on updating and editing texts according to feedback;
• Research and gather all necessary information to produce high-impact technical content;
• Manage content outsourcing process (communication with freelancers, briefs & proofreads);
• Collaborate with SEO, Product & Event Marketing, Performance, Design, Sales teams, and freelancers to achieve overall marketing team goals;
• Take care of content promotion and track results.

Content Marketing Manager

• Develop and execute comprehensive content strategies aligned with business objectives.
• Manage a team of content creators, providing guidance, mentorship and professional development opportunities.
• Define and track key performance indicators (KPIs) for the team and the content.
• Identify workflow inefficiencies and implement process improvements to optimize the team's output and delivery schedules.
• Coordinate cross-functional content projects and ensure alignment with broader brand and marketing goals.
• Stay updated on industry trends and incorporate best practices into the content strategy.

Content Team Lead

Software Engineer

• Lead development, configuration, and customization in Microsoft Dynamics 365 Business Central SaaS.
• Ability to analyze the business requirements and translate them into system functionality.
• Maintain system integrations.
• Design, test, and deploy new modules, workflows, and automations.
• Support finance, and operations teams in system-related improvements.
• Collaborate with business stakeholders to optimize end-to-end ERP processes.
• Document technical solutions and ensure compliance with internal standards.
• Maintain sandboxes, update and deploy.

Business Central Developer

Backend Engineer

• Design & Develop: Build scalable, high-performance systems and web scraping applications.
• Quality Code: Write clean, reusable code; improve best practices; perform code reviews.
• Ownership: Own tasks from discovery to completion using Agile principles.
• Architecture: Define and justify technical and architectural decisions.
• Support: Resolve complex issues; support and expand existing projects.
• Innovation: Drive innovation; contribute to product research and idea generation.

Full Stack Developer, JS, Node.js

Sales Development Rep

• Respond via email/phone to all inbound inquiries from leads generated by the marketing team.
• Communicate with potential customers, qualify them to ensure a good fit (ICP).
• Respond to any sales objections and answer questions presented by potential customers.
• Work closely with account executives, passing on the leads when demo calls are booked.

Inbound Sales Development Representative

• Be the main point of contact between the company and B2C/B2B customers
• Collect relevant information from our clients and internal databases and verify it
• Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
• Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue
• Work alongside techies to understand IT business logic
• Partner with our customers to effectively resolve issues through online chat and email

Technical Customer Success Specialist – Evening Shift

Account Manager

• Manage and grow existing partners (affiliates, developers, course creators, influencers, etc.) by strengthening relationships and driving new initiatives.
• Monitor partner performance metrics and look for meaningful insights.
• Report on goals, results, challenges, and opportunities.
• Monitor and optimize partners’ content and marketing campaigns to grow business results.
• Negotiate new deals and renegotiate current agreements.
• Identify, outreach, and onboard new partners.
• Initiate and manage cross-team collaboration.
• Drive new initiatives and projects for affiliate and marketing teams’ revenue growth.
• Keep up with industry and marketing trends, news, and best practices.

Marketing Partnerships Manager

Engineering Manager

• Lead the development and operations of Unblocking Browser
• Make architectural decisions together with senior engineers
• Grow and mentor a cross-functional engineering team
• Drive efficiency and innovation in a high-scale environment
• Develop tooling and integrations that make the browser easier to use for developers
• Define and evolve KPIs that reflect the real performance of the product.
• Make data-driven decisions that improve reliability and developer experience

DevOps Engineer

• Manage your squad while remaining technically involved in implementation
• Mentor team members and support their professional growth
• Execute roadmaps, prioritize high-value work, and maintain stakeholder alignment
• Ensure timely delivery through effective delegation and proactive communication
• Maintain and enhance our SDLC with main focus on CI/CD, Observability, and Automation
• Develop observability solutions and automation tools while maintaining our hybrid-cloud environment (GCP and private cloud)
• Contribute to our service catalog and internal developer platform offerings
• Troubleshoot and resolve complex technical issues with open source tools

DevOps Squad Lead

Business Development Rep

• Reach out to potential customers through outbound prospecting: cold calls, emails, and LinkedIn
• Research key accounts, identify decision makers, and build a clear outreach plan
• Generate interest, qualify leads, and book high quality meetings for the sales team
• Work closely with sales and marketing to refine messaging and make campaigns more effective
• Keep CRM data accurate and organized in Salesforce
• Test, measure, and improve your outreach tactics to find what works best
• Stay curious about new industry developments, tools, and trends

Business Development Representative

Performance Marketing

• Plan and execute paid marketing initiatives focused on performance and scale.
• Oversee the end-to-end management of paid media campaigns across platforms such as Google Ads, Meta Ads, and others.
• Manage and allocate substantial advertising budgets to maximise campaign profitability and return on investment.
• Collaborate with creative, product, and content teams to ensure cohesive and performance-driven messaging and creative excellence across all paid channels.
• Translate complex performance data into clear, actionable insights and strategic recommendations for senior stakeholders.

PPC Manager – Mid/Senior

• Be a part of team witch maintaining hundreds of servers around the globe.
• Maintain multiple Kubernetes clusters and ensure availability.
• Work on infrastructure arrangement, capacity planning, performance optimization.
• Be responsible for managing various databases - SQL, NoSQL and etc..
• Upgrade systems with new releases and models.
• Automate everything or as many things as possible.
• Work together with PMs and Development team to find the best technological solutions.
• New ideas & projects are always welcomed!

Senior Site Reliability Engineer

• Design and build scalable, high-performance solutions.
• Write clean, reusable code and improve best practices.
• Adhere to best coding practices.
• Contribute to technical decisions and architecture of the product.
• Actively participate in code reviews, define code quality standards, and foster a strong engineering culture.
• Share knowledge, guide and mentor more junior developers.
• Create and maintain technical documentation.
• Collaborate with other engineering teams to deliver quality solutions, resolve issues.
• Support hiring and contribute to team growth.
• Bring fresh ideas and drive innovation.

Senior PHP Developer – Payment & Risk

SEO Marketing

• Develop and execute SEO strategy to boost search visibility and drive traffic;
• Manage existing external SEO agencies;
• Conduct keyword research, prioritize growth opportunities and guide content creators;
• Develop and implement high-quality backlinks building strategy;
• Oversee technical SEO health;
• Collaborate with product and engineering teams to optimize ScrapingBee website;
• Collaborate with data team to refine visibility and drive insights;
• Stay on top of industry trends and artificial intelligence optimisation opportunities.

SEO Strategist

IT Support

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers’ queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Technical Customer Support Specialist

Events

• Collaborate with Event Marketing Managers, Video Production Specialist, Developers, Content, Design, Accounting, and Commercial teams to execute event marketing strategies and achieve event goals.
• Plan and manage Oxylabs’ events, including conferences, meetups, and webinars, from concept to on-site or online execution.
• Manage event timelines and budgets, monitor progress and results, while keeping stakeholders informed.
• Plan and manage end-to-end communication with speakers, including researching and contacting potential event speakers, guiding on preparation, rehearsals, timelines, and logistical details.
• Research and coordinate event suppliers, freelancers, services, and logistics locally and internationally for online and live events.
• Create event marketing-related content (e.g., event briefs, landing pages, agendas, emails, technical scripts, etc.).
• Support process improvements for event marketing planning and execution.

Senior Event Marketing Manager

Customer Success Manager

• Maintenance of L2 queue (tickets): Interacting with client cases that were forwarded to L2. Analysing the mentioned tickets and deciding on the best course of action. Making sure that the necessary tickets reach the correct stakeholders. Resolving technical issues for the client.
• Feedback and work with different tech stakeholders: Collect/identify possible areas of improvement for our products or services and communicate that information to the relevant stakeholders. Work with different teams to ensure that we are working as efficiently as possible.
• Acquiring and sharing knowledge: Work with the L2 team and other tech teams to acquire relevant information/skills to ensure that you can resolve the majority of the cases effectively. Maintain & improve current knowledge-sharing practices. Analyze and identify areas of improvement for both L1 and L2 success practices.

Second Line Customer Success Specialist

Product Manager

• Drive product development from discovery to launch, owning specs, timelines, and iteration.
• Identify low-cost, high-impact improvements through user behavior analysis and internal feedback.
• Collaborate with frontend engineers to run experiments, write PRDs, answer implementation questions, and clarify feasibility.
• Work closely with backend engineers to understand technical constraints, especially around proxies, networking, and platform architecture.
• Guide the product designer to align features with user needs, product goals, and real usage data.
• Partner with the risk team to manage internal tool improvements that support fraud prevention and user verification.
• Support the commerce lead (in charge of CS, account management, and marketing) by running pricing experiments and incorporating customer feedback from support channels into the product roadmap.
• Help prioritize engineering work based on cost, user impact, and business goals.

Senior Product Manager – Tech

Frontend Engineer

• Develop modern and scalable business solutions using the latest frontend technologies.
• Build reusable, efficient and maintainable code with ReactJS.
• Work closely with Backend developers ,Product Owners, Designers and QA to deliver high-quality products.
• Contribute to shaping the user experience and interface design.
• Apply and promote best engineering practices and coding standards.

• Understand product and business requirements, and design solutions to meet them.
• Write clean, reusable code and improve best practices.
• Design and build scalable, high-performance systems.
• Own and justify technical and architectural decisions.
• Share knowledge with other engineers
• Collaborate with teams to deliver quality solutions.
• Resolve complex issues and document solutions.
• Support hiring and contribute to team growth.
• Bring fresh ideas and drive innovation.

Python Engineer, Mid-Senior

• Shape product roadmap and identify strategic opportunities for business growth
• Translate business needs into actionable requirements
• Manage key client relationships and identify up-sell opportunities
• Oversee technical projects and collaborate with dev-ops and engineering teams
• Run experiments, answer implementation questions, and drive product changes
• Utilize data-driven insights to identify improvements and recurring issues
• Work closely with product team to settle business priorities and high-value opportunities
• Advance and continuously improve products while complying with relevant laws and regulations

Product Owner

• Perform deep research for and write expert content on deeply technical topics; Translate hard-to-grasp ideas into easy-to-read yet professional copy; Deliver short form content, such as newsletters, UI copy, PPC ads, and more; Collab with the product teams and PMM to write material promoting feature and product launches, such as landing pages, newsletters, etc.; Utilize AI tools in order to maximize efficiency in content delivery; Own specific projects within the content team; Write and edit SEO and AI-engine optimized content; Collaborate with the content, marketing, sales, and product teams in order to produce the best content for the end user.

Mid-Senior Copywriter

• Write and edit SEO and AI-engine optimized content; Utilize AI tools in order to maximize efficiency in content delivery; Collaborate with product teams and PMM to write material promoting feature and product launches, such as landing pages, newsletters, etc.; Perform deep research for and write expert content on deeply technical topics; Translate hard-to-grasp ideas into easy-to-read yet professional copy; Deliver short form content, such as newsletters, UI copy, PPC ads, and more; Own specific projects within the content team; Collaborate with the content, marketing, sales, and product teams in order to produce the best content for the end user.

Junior Copywriter

• Set the paid media strategy across paid search, social, affiliate, and influencer channels.
• Use analytics to uncover insights and improve marketing efficiency.
• Partner with creative to develop, test, and scale high‑performing ad creatives.
• Mentor, develop, and grow a team of senior performance marketing managers.