Outreach

Technical Customer Success

• Serve as a trusted technical advisor—deeply understanding Outreach’s architecture, integrations, and best practices while helping customers map the platform to their business needs.
• Conduct health checks and technical audits of customer implementations, ensuring optimal configuration and proactive issue resolution.
• Lead deep-dive technical workshops with customers on advanced product features, integrations, and workflows.
• Partner with CSMs to design success plans that align Outreach with the customer’s strategic objectives.
• Collaborate closely with Product Management, Engineering, and Support to escalate critical issues, share customer insights, and influence the product roadmap.
• Create and maintain technical documentation, resources, and playbooks to enable both customers and internal teams.
• Champion the voice of the customer internally, ensuring that customer needs drive improvements in product and process.
• Share best practices and success stories across accounts, enabling customers to benefit from the broader Outreach community.
• Travel occasionally (up to 25%) for customer onsite visits, workshops, and strategic reviews.

Customer Success Engineer

Operations

• Execute Growth Initiatives – Support the rollout and ongoing management of expansion and cross-sell processes in Enterprise/Global accounts
• Deploy AI Agents – Support rollout of AI Agents and automation strategies to streamline forecasting, account insights, and expansion workflows
• Analytics & Reporting – Deliver dashboards and insights that surface whitespace, track growth pipeline, and highlight expansion performance in real time
• Pipeline & Forecasting Support – Partner with Sales Ops to run AI-assisted forecasting cadences, flag pipeline risks, and improve accuracy
• Project Management – Manage execution of growth initiatives end-to-end, coordinating across GTM teams and keeping deliverables on track
• Workflow Optimization – Spot inefficiencies in expansion processes and support improvements using automation, AI, and data enrichment
• Playbook & Resource Maintenance – Maintain expansion playbooks, templates, and operational content powered by AI-driven insights

Senior Growth Operations Specialist

Engineering Manager

• Working with voice streams and real-time transcriptions of voice streams to extract intelligence and actionable insights
• Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs
• Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control
• Working with stakeholders to make sure our customers have the tools they need to be successful on our platform
• Finding quick ways to prototype and test possible solutions to large problems
• Looking up and down the stack for the best return on investment for any given pain point
• Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization

Director, Applied Science and Engineering

Director

• You and your team will generate actionable insights that enable our GTM, Product, and Operations teams to make data-driven decisions and achieve our business goals. Your team owns the development and delivery of clear company performance narratives for MBR/QBR forums to executive and operational audiences
• Prioritize and execute on project roadmap to develop insight from analysis and compelling synthesized recommendations. Analytical rigor and strategic thinking are a must, but you’ll need to get your hands dirty to drive real, sustainable impact
• Become intimately familiar with the business, lead the team to distill and deliver critical business insights for leadership, and influence teammates and executives with your findings
• Lead, mentor, and optimize productivity across our business analytics team.
• Develop consistent and scalable processes to continuously monitor data integrity.
• Work closely with key stakeholders to gather business requirements from a diverse number of users across teams and translate requirements into scalable and cohesive solutions; enhancements, bugs, new processes, requests, ticketing systems
• Build & Lead: Establish and scale the analytics function, including hiring, mentoring, and developing a high-performing team
• Data Strategy: Define our analytics roadmap, KPIs, and governance to align with company goals
• Cross-Functional Insights: Partner with product, GTM, and operations leaders to design experiments, define metrics, and deliver actionable dashboards and reporting
• Tooling & Infrastructure: Collaborate with Engineering to evaluate, recommend, and implement the right BI, data warehouse, and analytics stack
• Customer & Product Analytics: Drive deep understanding of user behavior, retention, churn, and product adoption to inform strategy and product development
• Executive Reporting: Provide data-driven insights to the executive team and operational leaders to guide business decisions
• Data Culture: Evangelize data literacy and ensure stakeholders have self-serve access to trusted metrics

Director, Business Intelligence and Analytics

Growth Marketing

• Lead a team of 5-7 AEs focused on customer expansion, renewals, and cross-sell for accounts with 1,000-5,000 employees
• Coach sellers to source 90% of their own pipeline, develop territory plans, and exceed quota
• Teach strategic account and territory planning, prospecting using tools like Outreach, 6Sense, ZoomInfo, and LinkedIn
• Train sellers to lead discovery calls with senior executives and deliver compelling demos
• Drive deal momentum within a 60-180 day sales cycle and mitigate risks using MEDDPICC
• Accurately forecast deals and coach on commercial strategies to maximize retention and growth

Senior Manager, Sales – Mid-Market Growth

Accounting Manager

• Own technical accounting for revenue transactions under ASC 606 and ASC 340, including review of complex contracts and preparation of audit-ready documentation.
• Oversee month-end close activities, including preparation and reconciliation of revenue and deferred revenue schedules, journal entries, and management reporting.
• Perform and analyze Standalone Selling Price (SSP) calculations and maintain revenue accounting policies.
• Collaborate with Sales, Deal Desk, QTC Operations, and FP&A to ensure accurate revenue recognition and scalable processes.
• Provide guidance on new products, pricing models, and enterprise deals to ensure proper revenue treatment.
• Support quarterly and annual external audit requirements and related documentation.
• Identify and implement automation and process improvements across the revenue and billing systems (e.g., Zuora, RevPro).
• Maintain and optimize the Company’s revenue management systems and reporting tools.
• Design and manage UAT testing for new pricing, products, and system enhancements.
• Analyze QTC data and generate insights and metrics to support decision-making.
• Partner with cross-functional teams to support non-routine transactions, contract reviews, and ongoing business initiatives.
• BA/BS degree in Accounting, Finance or Business or equivalent practical experience
• 4-6 years of progressively responsible experience in a SaaS company (or public accounting firm)
• Experience with ZuoraRevPro and NetSuite preferred
• Strong technical revenue accounting knowledge of US GAAP with a focus on revenue recognition (ASC 606)
• Enterprise software and SaaS industry experience
• Strong analytical skills and experience working cross functionally to identify accounting issues and proactively and research applicable US GAAP implications as necessary
• Excellent interpersonal skills (oral and written) and the ability to communicate effectively with all levels of personnel
• Intermediate to advanced Excel skills with the ability to manipulate and interpret large sets of data
• Detail-oriented, analytical, organized and self-motivated
• CPA certification or equivalent practical experience a plus

Manager, Revenue Accounting

Customer Success Manager

• Apply successes, best practices, and learnings from the experiences of Outreach customers to apply those to consulting with other customers
• Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary; this can range from product adoption, prioritization, or technical [handled directly or in partnership with internal teams]
• Tailor communications to the audience by contextualizing customer data and positioning return on investment and the overall strategy
• Champion the development and follow through on Value Plans that seed the success for your accounts across your book of business, including vetting alignment on these plans with your clients
• Complete activities in the Outreach Operating Rhythm for customers to ensure satisfaction, engagement, and value from using the platform
• Identify risks or barriers to client health, and provide targeted mitigation strategies to get the client “back to green”
• Connect internal teams to maximize the customer experience – Product, Professional Services, Support, Sales, Marketing, and Leadership
• Prioritize multiple projects at the same time, managing several internal / external stakeholders who have varying priorities ranging from business, technical, and organizational
• Stay abreast of sales and revenue trends to increase your credibility in the industry, e.g. going to industry events, subscribing to blogs/podcasts, reading books, researching case studies
• May partner with Account Executives in renewals and expansion; this includes taking a forward-looking view on upcoming renewals and enabling value driving programs early and often, while GRAE leads commercial conversations
• Perform other duties as assigned
• Minimum of 5 years of CSM, Account Management, or related experience in SaaS supporting business transformation and driving customer outcomes with a complex software
• Proven experience in growing/maintaining a book of 20-40 clients through driving adoption of tools and influencing customers
• Domain knowledge in sales processes, sales execution, or go-to-market strategies
• Strong strategic and critical thinking skills
• Effective problem-solving skills
• Effective time management and prioritization skills
• Ability to synthesize data from multiple sources to make a decision
• Self-starter/high sense of initiative
• Effective active listening skills, with a desire to seek to understand
• Strong emotional intelligence and empathy
• Ability to build effective relationships
• Strong communication skills, both verbal and written, with the ability to tailor communications to the audience as appropriate
• Ability to set realistic goals and drive to those outcomes
• Ability to navigate complex networks within an organization/Strong business acumen

Senior Customer Success Manager

Sales Operations Manager

• Own the Sales Operations function for our Global accounts; be a key partner to the Global segment leader and partner with leaders across the Sales, CX, and Marketing org; drive strategic planning and sales optimization
• This is a high-impact and visibility role; support Global segment and cross-functional alignment and EMEA sales org
• Drive repeatability, predictability and scalability across the business while partnering with cross-functional teams to establish and execute GTM strategy, territory design and sales process
• Align across stakeholders and keep projects on track; role reports to Sales Operations Leader

Senior Sales Operations Manager

Product Manager

• As a Principal Product Manager, you will drive the strategy and execution for a designated product area of our data and analytics capabilities, which are central to how our customers use the product.
• As a revenue intelligence application, analytics are a critical piece of customer value realization.
• You will be driving extremely visible features with direct customer impact.
• This is a very cross-functional role, which will work across not just a variety of other functions in analytics, but also with other applications teams in the business.
• The data & analytics team builds and supports capabilities across Outreach’s product suite, from sales engagement to conversational intelligence and forecasting.
• The team drives the analytics framework capabilities that other pillars of the company adopt and use for their own functional analytics, while also delivering analytic content for application teams as well.
• In a given week, the focus of the team can range from a variety of initiatives including: delivering new content, tables and metrics, new functions (eg. pivots, drill-ins), governing a consistent experience, extending analytic content to be more customizable, innovating with AI & ML for novel analytic experiences, and more.

Principal Product Manager, Data and Analytics

Sales Development Rep

• About Outreach
• Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.
• Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.
• Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few.
• The Role
• As an Outreach Sales Development Representative (SDR) you manage the outbound campaigns by qualifying active buying interest and identifying critical decision makers to successfully position the Outreach value proposition. This role reports directly to our Sales Development Director who’s sole objective is to make you more successful. We enable your success through 1:1 coaching, active enablement, training and a multitude of other experiences. You bring the will to be successful and we commit to developing your skills to be successful.
• Join our sales team and launch your career with a 2-week in-office bootcamp starting September 22nd. This is a required start date for all hires. Apply now and grow with us!
• Location
• The is located in the Atlanta office in a hybrid capacity. 3 days in office, 2 days remote.